Sky Broadband Review

Sky offers part fibre and full fibre broadband nationwide using the Openreach network, with additional full fibre available on CityFibre in selected areas.

Full fibre speeds reach up to 900Mbps on Openreach and up to 5Gbps on CityFibre, and can be bundled with Sky TV via Sky Stream or Sky Glass.

Optional extras include Sky WiFi Max, which provides a whole-home WiFi guarantee, parental controls, and additional support.

Sky broadband at a glance

Best Sky broadband deals

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Our review of Sky broadband

Verdict: Is Sky broadband any good?

Sky broadband stands out for its expanding full fibre coverage and now offers some of the fastest speeds available in the UK, reaching up to 5Gbps in CityFibre areas and up to 900Mbps on the nationwide Openreach network.

It is particularly competitive for households taking Sky TV, with exclusive bundle discounts and tight integration with Sky Stream and Sky Glass.

Sky has also maintained consistently low broadband complaint levels compared to most major providers, alongside customer protections such as its Speed Guarantee, which provides bill credits if minimum speeds are not met.

Optional extras like Sky WiFi Max provide a whole-home WiFi guarantee and additional engineer support if coverage issues occur, helping improve reliability in larger homes.

Overall, Sky is one of the strongest all-round broadband providers, combining wide availability, market-leading speeds in some areas, and consistently good customer service, with additional value for households already taking Sky TV.

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Sky broadband packages

Summary: Sky offers broadband packages ranging from part fibre to multi-gigabit full fibre, delivered over the Openreach and CityFibre networks depending on location.

Sky provides full fibre (FTTP) broadband wherever Openreach has upgraded its network, which now covers over 20 million UK premises. Sky has also expanded onto the CityFibre network, adding several million additional homes and enabling much faster multi-gigabit speeds in supported areas.

Where full fibre is not yet available, Sky continues to offer part fibre (FTTC) broadband, with speeds typically up to 80Mbps using the existing phone line network.

Depending on availability, Sky broadband speeds range from around 60-80Mbps on part fibre connections, up to 75Mbps, 150Mbps, 500Mbps, and 900Mbps on Openreach full fibre, and up to 2.5Gbps or 5Gbps on CityFibre.

The table below shows the latest Sky full fibre broadband plans and pricing.

Sky broadband has a £5 setup fee, which is refundable for new customers. All full fibre plans also include the Sky Max Hub router as standard at no extra cost.

Sky broadband is sold on 24-month contracts, matching Sky TV minimum terms for customers taking bundles. A digital home phone service is included, with pay-as-you-go calls and optional call plans available to add.

Sky applies annual in-contract price increases to most broadband plans. In April 2026, broadband prices will increase by £3 per month, with further annual adjustments expected each year.

Sky full fibre broadband (CityFibre)

In selected areas, Sky also provides full fibre broadband over the CityFibre network. These locations offer the same Full Fibre 150, Full Fibre 500, and Full Fibre Gigafast plans as Openreach areas, with identical pricing to the standard plans listed above.

CityFibre locations also benefit from Sky's newer Gigafast+ packages, offering symmetrical speeds of up to 2.5Gbps and 5Gbps, alongside the latest Sky Gigafast+ Hub router.

The table below shows Sky's Gigafast+ broadband plans available on the CityFibre network:

Sky Full Fibre 2.5 Gigafast+ starts from around £70 per month, while Full Fibre 5 Gigafast+ starts from around £80 per month on a 24-month contract, making Sky one of the fastest broadband providers in the UK.

Both plans include the new Sky Gigafast+ Hub with WiFi 7 support, designed to handle the higher speeds and deliver faster wireless performance throughout the home.

Sky part fibre broadband

Where full fibre is not yet available, Sky offers Superfast part fibre broadband using the Openreach network, delivering speeds typically up to around 80Mbps.

The table below shows the latest pricing for Sky's Superfast broadband plans.

Sky Superfast broadband is available to homes that cannot yet access full fibre, delivering speeds typically up to around 80Mbps over the Openreach network. In some locations, customers may instead be offered the slower Superfast 35 plan where line conditions limit maximum speeds.

Sky is continuing to transition customers to full fibre wherever possible, and new customers are generally offered full fibre broadband if it is available at their address.

Full fibre coverage is expanding rapidly, with Openreach now reaching over 20 million premises and Sky also offering services on the CityFibre network in selected areas.

See what's available in your area.

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Price comparison

Summary: Sky's full fibre broadband plans start from £24 per month, making them competitively priced compared to other major UK providers.

Sky's lowest-priced full fibre plan is Full Fibre 150, which is priced the same as the slower entry-level Full Fibre 75 option at £24 per month on a 24-month contract.

The UK's cheapest broadband deals currently start from around £20 per month, placing Sky's entry-level pricing close to the lower end of the market.

The table below compares Sky's broadband pricing with equivalent packages from other providers.

There are only a few cheaper options than Sky broadband at the same speeds, with Vodafone Full Fibre 150 priced at £22.50 per month and Plusnet Full Fibre 145 at £22.99, both slightly below Sky's £24 per month entry point.

Virgin Media's M125 package is similarly priced at £23.99 per month, while slower entry-level full fibre plans such as Plusnet Full Fibre 74 (£19.99) and NOW Broadband Full Fibre 74 (£23) cost less but offer lower download speeds.

Sky is also cheaper than some other major providers, including BT and EE, whose equivalent 150Mbps full fibre plans are priced at £26.99 per month.

For faster speeds, here's how Sky's Full Fibre 500 broadband package compares:

Sky's pricing remains competitive at higher speeds, with its Full Fibre plans typically priced around £28 per month. Equivalent packages from Vodafone start from £25 per month, while Plusnet costs £27.99, placing Sky broadly in line with the cheapest major providers.

Other major providers are slightly more expensive, including Virgin Media and EE at £28.99 per month, and BT at £30.99 for similar full fibre speeds.

While some providers may be marginally cheaper depending on location, Sky combines competitive pricing with consistently low complaint levels and additional savings for households bundling Sky TV.

Here's how Sky's gigabit broadband compares on price:

Sky's Full Fibre Gigafast plan is priced at £33 per month, making it slightly more expensive than equivalent gigabit packages from Vodafone (£29), Plusnet (£29.99), Virgin Media (£31.99), and EE (£32.99), but cheaper than BT at £34.99.

Lower-priced gigabit deals may include fewer features. Sky Gigafast includes the Sky Max Hub router with WiFi 6, a digital home phone line, and the option to add Sky WiFi Max for a whole-home WiFi guarantee and additional support.

Virgin Media's Gig1 package is also widely available and includes a WiFi 6 router and WiFi guarantee as standard, although it does not include a home phone service.

Overall, Sky Gigafast remains competitively priced for gigabit broadband, particularly for households who value bundled services, included hardware, and Sky TV integration.

Read more in our Sky Gigafast review and gigabit broadband guide.

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Sky TV & broadband bundles

Summary: Bundling Sky TV with broadband can save around £5 per month compared to taking the services separately.

Sky broadband can be bundled with Sky TV for additional savings and the convenience of managing both services under one subscription.

Savings typically average around £5 per month, and Sky's Sky Stream platform delivers TV over broadband, making it available to homes that cannot install a satellite dish.

Sky Stream Puck Box and Sky Remote Control. Credit: Choose.co.uk

Sky Ultimate TV includes over 135 live channels alongside integrated streaming services such as Netflix and Discovery+. From March, HBO Max will be included at no extra cost, with Disney+ and Hayu also becoming part of Sky's bundled TV offering.

Sky Essential TV is Sky's lower-cost TV package, including Netflix, Discovery+ Entertainment, Sky Atlantic, and over 100 live channels, and can be bundled with Sky broadband for similar savings compared to taking the services separately.

The table below shows the latest Sky TV and broadband bundle pricing:

Customers can add premium channel packs including Sky Cinema, Sky Sports, TNT Sports, and Sky Kids, alongside additional streaming apps such as Apple TV+.

Sky TV also includes integrated streaming services, with Netflix Standard with Ads and Discovery+ Entertainment bundled as standard. Sky Cinema customers receive Paramount+ at no extra cost, while HBO Max, Disney+, and Hayu will be included with Sky Ultimate TV from March.

Compare more Sky TV and broadband bundles.

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Broadband speed

Summary: Sky offers broadband speeds ranging from superfast part fibre to multi-gigabit full fibre, with a Speed Guarantee on all plans.

Sky broadband ranges from average download speeds of 67Mbps on part fibre connections up to 5,000Mbps in selected full fibre areas served by CityFibre.

Superfast speeds of around 67Mbps remain widely available, although most homes can now access faster full fibre broadband as rollout continues.

Sky's full fibre broadband plans on the Openreach network offer speeds of 75Mbps, 150Mbps, 500Mbps, and 900Mbps, and are available to over 60% of UK premises, with coverage continuing to expand.

In areas connected by CityFibre, Sky also offers full fibre packages including 150Mbps, 500Mbps, and 900Mbps, as well as Gigafast+ plans up to 2.5Gbps and 5Gbps, all delivered over a symmetrical full fibre network.

The table below shows Sky's typical download and upload speeds on the Openreach full fibre network:

In CityFibre locations, customers can choose from the following average download and upload speeds instead:

Sky delivers broadband using both Fibre to the Cabinet (FTTC) and full fibre, also known as Fibre to the Premises (FTTP), depending on availability.

FTTC broadband uses a fibre connection to the street cabinet, with the final link to the home delivered over the existing copper phone line. Speeds can vary depending on the distance from the cabinet, with longer lines typically resulting in slower performance.

Full fibre broadband installs a fibre optic cable directly into the home, providing faster speeds, greater reliability, and more consistent performance compared to FTTC connections.

Sky's full fibre services are delivered over both the Openreach and CityFibre networks. Openreach full fibre typically offers faster download than upload speeds, while CityFibre connections use a symmetrical network capable of delivering equally fast upload and download speeds.

Sky Speed Guarantee

Sky provides a Speed Guarantee on its broadband plans, confirming a minimum download speed for each customer based on their line and location. If speeds consistently fall below this level, customers can claim bill credits or leave their contract without early termination fees.

Sky is a signatory to Ofcom's voluntary Code of Practice on Broadband Speeds, and goes further by offering automatic bill credits if minimum speeds are not met.

The table below shows typical minimum speed guarantees for Sky broadband plans:

These speed estimates and minimum guarantees were taken from a test location in the UK, and may vary depending on address and line conditions.

If customers experience speeds below their minimum guaranteed level for at least three consecutive days within a 30-day period, Sky offers the following remedies:

• One month's broadband and phone subscription refunded (excluding call charges)
• Upfront setup costs refunded if the issue occurs within the first 30 days
• Option to switch to another Sky broadband plan at no extra cost
• Option to leave the contract early without early termination charges

The Speed Guarantee begins 14 days after activation to allow the connection to stabilise, and customers must confirm speeds using Sky's "My Broadband" speed test.

Customers can claim bill credits up to twice during their minimum contract term.

This guarantee is separate from Sky WiFi Max and Wall-to-Wall WiFi guarantees, which cover wireless performance inside the home.

Overall, Sky provides clear minimum speed guarantees alongside a wide range of broadband speed options.

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Home phone: Sky Talk

Summary: All Sky broadband packages include a digital home phone service, with optional call plans available.

Sky broadband includes Sky Talk, a digital phone service delivered over the broadband connection rather than the traditional copper phone network.

Pay-as-you-go calls are included as standard, allowing customers to make and receive calls, while optional call plans provide inclusive evening and weekend calls or unlimited anytime calls.

The table below shows the current Sky Talk call plan pricing:

All Sky Talk call plans include calls to UK landlines and mobiles, with individual calls typically limited to 60 minutes before charges apply. Customers can hang up and redial to avoid exceeding this limit.

Inclusive evening calls run from 7pm to 7am Monday to Friday, and weekends run from 7pm Friday through to 7am Monday.

Out-of-allowance calls are currently charged at:

• UK landlines: 27p per minute
• UK mobiles: 27p per minute
• 084, 087, 09 and 118 numbers: 15p per minute plus Service Charge

A 25p connection fee applies to most chargeable calls. This fee does not apply to calls made within inclusive calling periods.

Switching to Sky is usually free if an existing compatible phone line is present. In some cases, installation of a new line may be required for around £20. See new line installation for more details.

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Sky broadband routers

Summary: Sky full fibre plans include the Sky Max Hub with WiFi 6, while Gigafast+ plans include the newer Sky Gigafast+ Hub with WiFi 7. Part fibre plans use the Sky Broadband Hub, with an upgrade available through the WiFi Max add-on.

Sky supplies different routers depending on the broadband package selected. Most full fibre customers receive the Sky Max Hub, which supports dual-band WiFi 6 and provides faster wireless speeds and improved performance compared to previous Sky routers.

Sky Gigafast+ Hub, Sky Max Hub, and Sky Broadband Hub. Credit: Choose.co.uk

Customers taking Sky's fastest Full Fibre 2.5 Gigafast+ or Full Fibre 5 Gigafast+ packages receive the newer Sky Gigafast+ Hub instead. This router supports tri-band WiFi 7 and includes multi-gig Ethernet ports designed to handle ultra-fast broadband speeds.

Customers on Sky Superfast part fibre plans receive the older Sky Broadband Hub, which supports WiFi 5. These customers can upgrade to the Sky Max Hub by adding Sky WiFi Max, which also includes a whole-home WiFi guarantee and additional engineer support if coverage issues occur.

Overall, Sky now provides modern WiFi 6 and WiFi 7 router hardware across its full fibre range, with upgrade options available for customers on older part fibre connections.

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Sky WiFi Max

Summary: Sky WiFi Max adds a whole-home WiFi guarantee, engineer support, and upgrades part fibre customers to the newer Sky Max Hub.

Sky WiFi Max, launched in July 2023, replaced the previous Sky Broadband Boost add-on and is available for £4 per month.

For customers on Sky Superfast part fibre broadband, WiFi Max also upgrades the standard Sky Broadband Hub to the newer Sky Max Hub, bringing faster WiFi 6 wireless performance.

WiFi Max includes a whole-home WiFi guarantee promising minimum wireless speeds of 25Mbps in every room on Full Fibre 150 and faster plans. Customers on slower plans, including Superfast and Full Fibre 75, receive a lower minimum guarantee of 10Mbps.

Sky WiFi Max Pod at home. Credit: Choose.co.uk

If minimum speeds cannot be achieved, Sky may provide up to three WiFi Pods and arrange an engineer visit. If coverage still cannot be improved, Sky will refund one month's broadband subscription.

• Automatic line monitoring and fault fixes where possible
• Free evening and weekend engineer visits
• Backup mobile data for Sky Mobile customers during outages

Customers who do not take WiFi Max still receive Sky's standard Wall-to-Wall WiFi guarantee, which promises minimum wireless speeds of 3Mbps in every room or one month's broadband subscription refunded.

Read more in our full Sky WiFi Max review.

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Parental controls

Summary: Sky Broadband Shield provides network-level parental controls and malware protection, with additional device-level controls available through Sky WiFi Max.

Sky provides all broadband customers with free parental controls through Sky Broadband Shield, which works at router level to filter websites across the entire home network.

Broadband Shield helps block adult content, phishing websites, and malware, and is enabled by default for new customers. Users can choose filtering levels suitable for children, teenagers, or adults, and customise settings depending on the time of day.

Customers can also block specific websites manually, and SafeSearch filtering helps prevent explicit content appearing in search engine image results.

Settings can be managed online through the Sky account portal, and changes typically take effect within around 15 minutes.

Customers who take the Sky WiFi Max add-on gain additional parental control tools through the MySky app, including the ability to pause Internet access, create individual device profiles, and schedule when specific devices can go online.

This allows households to apply different rules to individual users, rather than filtering the entire broadband connection.

See our full guide to Sky Broadband Shield parental controls for more detail.

Sky Broadband Buddy app

The Sky Broadband Buddy app previously allowed customers to control Internet access for individual devices, including setting screen time limits and applying content filters.

Sky stopped supporting new downloads of the app in 2022, and its functionality has largely been replaced by parental controls available through the MySky app and the Sky WiFi Max add-on.

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Customer service

Summary: Sky consistently ranks among the lowest-complained-about broadband providers in Ofcom's reporting.

Sky has maintained one of the strongest customer service records in the UK broadband market, with low complaint levels reported by Ofcom.

Up until Q4 2024, Sky was typically the least-complained-about major broadband provider in Ofcom's quarterly data. From Q1 2025 onwards, Sky has been overtaken by Plusnet, but Sky has remained close behind.

In Ofcom's latest Q3 2025 complaints data, Plusnet and Sky recorded the lowest complaint levels at 4 and 6 complaints per 100,000 customers respectively, compared to an industry average of 10.

This means Sky has ranked second for the third quarter in a row, continuing to perform well even as rivals such as Plusnet and Virgin Media have improved their own complaint performance.

Ofcom complaints data over recent years shows Sky has consistently recorded complaint levels below the industry average, and has frequently ranked as the least-complained-about major broadband provider.

Sky also performs strongly across other customer service metrics, including customer satisfaction and fault repair times, as explored in our full guide to broadband customer service.

Here's how Sky compares with industry averages across key customer service measures:

While Sky sits close to the industry average on some customer service measures, it performs particularly well when it comes to complaint handling and resolving issues at the first point of contact.

Combined with consistently low overall complaint rates, this suggests most customers are able to resolve problems without escalation. Sky has also recorded low complaint levels across its TV, broadband, and landline services in Ofcom reporting.

Sky provides customer support through multiple channels, including live chat, phone, and online messaging. Technical support is available 24 hours a day.

Customers can contact Sky using an 03 telephone number, which is usually included in mobile and landline call allowances, meaning calls do not typically incur additional charges.

See our guide to broadband providers with UK call centres for more information about customer support locations.

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Summary: Should you choose Sky broadband?

Sky broadband is a strong choice for households who want reliable broadband backed by consistently low complaint levels and a wide choice of full fibre speeds.

While Sky is not always the absolute cheapest provider, its entry-level full fibre pricing is competitive with major UK providers, and it offers additional value through bundled Sky TV discounts.

Sky is also one of the few major providers to offer speeds beyond gigabit, with symmetrical full fibre plans up to 5Gbps available in CityFibre areas, alongside widespread Openreach full fibre coverage offering speeds up to 900Mbps.

Bundling broadband with Sky Stream or Sky Glass can reduce overall monthly costs by around £5 compared to taking the services separately, while also providing access to Sky's exclusive TV content and integrated streaming services.

Sky's hardware and WiFi offering has also improved significantly, with the Sky Max Hub now included on full fibre plans, and optional Sky WiFi Max providing a whole-home WiFi guarantee and enhanced support.

The main drawback is that customers on part fibre Superfast plans still receive the older Sky Broadband Hub unless they upgrade, and Sky's WiFi guarantee offers lower minimum speeds on entry-level plans than some competitors.

Overall, Sky remains one of the UK's best-performing broadband providers, combining competitive pricing, strong customer service performance, and access to some of the fastest full fibre speeds currently available.

Read more on how Sky compares to Virgin Media, and how Sky compares to BT.