Community Fibre Review

Last updated: 1 June 2023   By Dr Lucy Brown, Editor

Community Fibre offer dedicated full fibre broadband to households and communities across London.

Community Fibre offer some of the most affordable broadband prices alongside the reliability of a full fibre connection.


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Customer Service:

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Community Fibre offer up to 3Gb download speeds, the fastest in the UK. Prices are also very reasonable, with the provider offering one of the cheapest and most affordable gigabit packages in the market.

The provider's customer service record also puts them at the top of the rankings for trust, and a range of fair contract terms make Community Fibre a responsible provider too.

Community Fibre have so far reached over 932,000 homes across 32 London boroughs, with plans to expand to a further 2.2 million by the end of 2024.

At a glance

Price From £18
Setup cost Up to £14.95
Minimum term 12 or 24 months
Out of contract price +£2
Annual price increase CPI + 2.9%
Download speed 67Mb, 75Mb, 150Mb, 920Mb, 3Gb
Upload speed 67Mb, 75Mb, 150Mb, 920Mb, 3Gb
Usage allowance Unlimited
Router Linksys Velop
WiFi guarantee 10Mb in every room
Parental controls Linksys app with device priority
Home phone £10 (inc. UK anytime calls)
TV Optional: Netgem 4K
pros Pros cons Cons
Some of the cheapest and most affordable full fibre broadband in London International calls not supported on the home phone
Fast, symmetrical and reliable full fibre to the premises network, with dedicated engineers TV add-on is a plus, but has limited options to expand and no access to Sky content
Excellent customer service record, with 96% of reviewers rating them 5 out of 5 Availability limited to London
Accessible support for people struggling with affordability, their social broadband tariff is available to anyone on their network

Special offers

Offer Terms

1Gbps Community Fibre broadband just £25 per month for 24 months.

24 month minimum term. No setup fee. £27/mth after 24 months. Installation in 48 hours.

150Mb Community Fibre broadband just £20 per month for 24 months.

24 month minimum term. No setup fee. £22/mth after 24 months. Installation in 48 hours.

Who is Community Fibre best for?

Owing to their ultrafast broadband speeds and cheap prices, Community Fibre are a solid choice for households who want either the fastest broadband they can get, or for those on a budget wanting to save the most money.

As they're only available in London, households will need to be located in the capital, in one of the 32 London boroughs currently served by their network.

Families and sharers living in larger homes will benefit from Community Fibre's full fibre connection, which can support more devices connected at once without slowing down.

Here's who can benefit from Community Fibre broadband:

  • Large homes with multiple occupants who may be sharing the same connection
  • People who work from home who need a reliable and fast connection
  • Gamers and content creators who need fast upload speeds
  • Homes on a budget, Community Fibre offer some of the most affordable prices in London

Community Fibre manage to satisfy both ends of the broadband market, providing fast and reliable full fibre connections, whilst also offering the cheapest prices for those on a budget.

Check availability and see Community Fibre's latest prices.

What does Community Fibre broadband offer?

Community Fibre offer a range of broadband packages based on the symmetrical download and upload speed of the plan.

Customers can choose from:

  • 67Mb down/up
  • 75Mb down/up
  • 150Mb down/up
  • 920Mb down/up

Symmetrical download and upload speeds mean customers can send data to the Internet as quickly as they can receive it. This is most noticeable for people who may be working from home, making high definition video calls, uploading created content, and online gaming.

Alongside various broadband speeds, customers can also choose from two main contract lengths: 12-months or 24-months, with the longer-term packages costing less.

Here are the current prices for new customers signing up for a 24-month deal:

Package Broadband Monthly price Upfront price Contract term
67Mb Fibre Broadband 67Mb average £16.99 £9.95 24 months
offer Offer: Installed in 48 hours +
75Mb Fibre Broadband 75Mb average £19 £9.95 24 months
offer Offer: Installed in 48 hours
150Mb Fibre Broadband 150Mb average £20 Free 24 months
offer Offer: Installed in 48 hours + Free setup
1Gbps Fibre Broadband 920Mb average £25 Free 24 months
offer Offer: Installed in 48 hours + Free setup

As you can see, the longer 24-month deals are cheaper by £2 per month in comparison to the 12-month options:

Package Broadband Monthly price Upfront price Contract term
67Mb Fibre Broadband: 12 months 67Mb average £20 £9.95 12 months
offer Offer: Installed in 48 hours +
75Mb Fibre Broadband: 12 months 75Mb average £21 £9.95 12 months
offer Offer: Installed in 48 hours
150Mb Fibre Broadband: 12 months 150Mb average £22 Free 12 months
offer Offer: Installed in 48 hours + Free setup
1Gbps Fibre Broadband: 12 months 920Mb average £27 £14.95 12 months
offer Offer: Installed in 48 hours

It's worth noting that Community Fibre reserve the right to increase prices each year by the Consumer Price Index (CPI) + 2.9%, which is based on inflation. These increases also affect customers within a minimum term.

At the end of the contract period prices will increase by no more than £2 per month, which makes Community Fibre one of the fairest providers for out of contract prices. At this point however, customers will then be free to re-contract or switch to another provider as a new customer.

All Community Fibre broadband packages come with the option to add a home phone line and also a Netgem 4K TV service. Each of these add-ons cost an extra £10 per month, which we look at in more detail below.

Lastly, the provider introduced a 60-day satisfaction guarantee in May 2023, which gives customers nearly two months to try out their service without committing to the full contract.

If a customer cancels within the first 60-days, they'll be free to leave their contract without penalty, but will be charged for the service they've used.

Overall, it's a nice step up from the usual 14-day cooling off period which doesn't give customers much time to assess the performance of the connection.

Affordable broadband option

Community Fibre, like most providers now, offer a social broadband tariff called Essential.

The Essential tariff offers average download speeds of 20Mb, and costs just £12.50 per month - making it one of the cheapest social tariffs in the UK.

Most notably however, Community Fibre make Essential available to anyone who needs it, so unlike most other social tariffs, customers don't need to be in receipt of certain means-tested benefits to be eligible.

This means, any household living within a Community Fibre enabled area, whether a new or existing customer, can get fixed line broadband for just £12.50 per month. It's a fairly unique offer and helped Community Fibre win our Digital Inclusion award in 2023.

However, while it's cheap, Ofcom raised concerns in their latest report that it's not fast enough, previously finding 62% of eligible households feel they need superfast connections of at least 30Mb.

Community Fibre did double the speed of Essential in early 2023 from 10Mb to 20Mb, without increasing the price, although seemingly this hasn't appeased Ofcom. When Virgin Media were faced with a similar challenge they launched a second tariff offering 50Mb speeds but costing £20 per month.

So, there is clearly some balance between price and speed for those who're struggling to stay connected.

Read more about social broadband tariff options and Essential from Community Fibre.

How does Community Fibre compare?

Community Fibre are one of the cheapest broadband providers in London, with prices starting from as little as £20 per month for 150Mb download speeds.

Package Broadband Monthly price Upfront price Contract term
150Mb Fibre Broadband 150Mb average £20 Free 24 months
offer Offer: Installed in 48 hours + Free setup
Full Fibre 145 145Mb average £26.99 Free 24 months
offer Offer: Save over £13/mth + No setup fee + Exclusive offers and discounts for Plusnet customers (Ends 13/12/2023)
Superfast (24 months) 158Mb average Free
for 3 mths,
then £35
£19 24 months
offer Offer: 3 months free (Ends 11/12/2023)
M125 Fibre Broadband + Weekend chatter 132Mb average £34 Free 18 months
offer Offer: No setup fee (was £35)

As you can see, Community Fibre's 150Mb broadband package is noticeably cheaper than equivalent deals from Virgin Media, Hyperoptic and even budget provider Plusnet.

In fact, even Community Fibre's 1Gb broadband plan on a 24-month contract is cheaper than the above deals at just £25 per month with a £14.95 setup fee.

Cheapest gigabit broadband

Community Fibre's fastest broadband package offers 920Mb average download and upload speeds, and is currently the cheapest gigabit broadband package at just £25 per month.

Package Broadband Monthly price Upfront price Contract term
1Gbps Fibre Broadband 920Mb average £25 Free 24 months
offer Offer: Installed in 48 hours + Free setup
Gig1 Fibre Broadband 1.13Gb average £45 Free 18 months
offer Offer: No setup fee (was £35)
Hyperfast (24 months) 900Mb average Free
for 3 mths,
then £45
£19 24 months
offer Offer: 3 months free (Ends 11/12/2023)
Gigafast Broadband 900Mb average £58 £5 18 months
offer Offer: Reduced price for 18 months + WiFi Max just £6.50/mth for 3 months and then just £10/mth + (£5 refundable setup fee for new customers if applicable)

While Virgin Media's Gig1 package is currently on offer at just £45, Community Fibre are still cheaper with their 1Gb plan costing just £25 per month.

Hyperoptic are also more expensive for gigabit broadband than Community Fibre, and BT Openreach providers such as Sky and TalkTalk are notably higher priced.

Aside from price it's worth noting Community Fibre offer symmetrical download and upload speeds, whereas providers including Virgin Media and BT Openreach network resellers like Plusnet and Sky don't, and instead offer slower upload speeds.

Out of contract prices are also likely to be cheaper with Community Fibre, with the provider capping them at just £2 more per month. However, customers should also be sent end of contract notifications to let them know when they're eligible to recontract or switch away.

For more on the differences between these providers, see our guides to Community Fibre vs Virgin Media, Community Fibre vs Hyperoptic, and Community Fibre vs Sky.

Broadband speeds

Community Fibre offer a range of broadband speeds from 50Mb up to 920Mb, and even 3Gb options are available.

Because Community Fibre operate a fibre to the premises (FTTP) network, also sometimes known as fibre to the home (FTTH), customers receive a full fibre line all the way into their homes.

Full fibre lines not only lead to faster speeds, but also improved performance and reliability. It's one of the reasons why the Government has targets to extend full fibre coverage nationwide by 2030.

Broadband providers are only allowed to advertise download speeds which at least 50% of their customers actually experience during peak times when the network is busiest. So the given speeds below are a good indication of what you can expect from Community Fibre broadband.

Download speed (average)
67Mb Fibre Broadband 67Mb
75Mb Fibre Broadband 75Mb
150Mb Fibre Broadband 150Mb
920Mb Fibre Broadband 920Mb

Upload speeds

Unlike many other full fibre broadband providers including Virgin Media and BT, Community Fibre offer symmetrical upload speeds on their fibre broadband packages.

Symmetrical upload speeds allow customers to send data to the Internet as fast as they receive it, which can be beneficial for certain activities such as working from home on shared projects, content creation, high definition video calling, and online gaming.

Here are the upload speeds of Community Fibre's packages in comparison to those of Virgin Media and BT.

Provider Package Download speed Upload speed
Community Fibre 150Mb Fibre Broadband 150 Mbps 150 Mbps
Virgin Media M125 132 Mbps 20 Mbps
BT Full Fibre 100 150 Mbps 30 Mbps
Community Fibre 500Mb Fibre Broadband 500 Mbps 500 Mbps
Virgin Media M350 362 Mbps 36 Mbps
Community Fibre 1Gb Fibre Broadband 920 Mbps 920 Mbps
Virgin Media Gig1 1130 Mbps 104 Mbps
BT Full Fibre 900 900 Mbps 110 Mbps

As you can see, while BT's upload speeds outperform Virgin Media, Community Fibre's ability to offer symmetrical speeds offers a big jump in performance.


Research carried out by Ofcom has shown full fibre broadband lines like those used by Community Fibre offer a much more reliable service in comparison to older technologies including fibre to the cabinet (FTTC) and even Virgin Media's coaxial cable network.

In addition, for customers who want the most reliable service, Community Fibre offer one of the top three WiFi guarantees in the broadband market.

We rated their WiFi guarantee 4 out of 5 in our review of the industry, which placed them third just behind Virgin Media and BT.

Community Fibre's WiFi in Every Room service offers customers an engineer installed service and guarantees a minimum download speed of 10Mb in every room of a customer's home or they'll be entitled to a refund worth three months of their broadband subscription.

The WiFi in Every Room service works by using mesh extenders linked to the main Linksys router in the home. It's a great option for larger households as the add-on guarantees service in up to 5 bedrooms, 12 rooms in total and across three floors.

Community Fibre broadband router

All Community Fibre broadband packages come with a free Linksys Velop WiFi router. Customers choosing faster broadband speeds are supported with more advance routers that can deliver a faster wireless experience.

linksys velop intelligent mesh router

Customers who sign up for speeds between 67Mb and 75Mb will receive a dual-band WiFi 5 Linksys Velop router, while customers choosing speeds of 150Mb get a dual-band WiFi 6 Linksys router.

Community Fibre customers who take their fastest gigabit package will get a WiFi 6 tri-band router, which supports the newer wireless protocol for the fastest speeds on new devices.

The additional band on the tri-band router also helps support more simultaneous connections from a larger number of devices accessing the Internet at the same time.

The Linksys Velop Tri-Band router is so impressive that it made the top three in our list of the best routers offered to customers by UK broadband providers.

Customers taking the 3Gb package will receive a Zyxel WiFi 6 router to handle the increased speeds.

Linksys app

All customers will be able to download the Linksys app onto compatible iOS or Android devices. The app allows the home wireless network to be monitored remotely, and offers parental controls as well as a separate guest access feature.

The Linksys app can also prioritise individual devices that may need more speed at specific times, for example if someone is working from home, or during an important gaming session.

Overall the Linksys Velop routers provided with Community Fibre broadband are a cut above most standard routers offered by broadband providers.

Adding calls to Community Fibre

Community Fibre broadband deals generally come without a phone line as this review has covered. Yet customers can choose to add a digital voice line if they wish.

For an extra £10 per month, broadband plans can be upgraded to include a home phone line with unlimited calls to UK landlines and mobiles at any time.

The VoIP voice line works in a similar fashion to BT's Digital Voice rollout, where the audio is sent and received over the full fibre line rather than the old copper telephone network.

It's possible for customers to choose to keep their existing home telephone number and the plan includes the following services in the monthly cost:

  • Unlimited calls to UK landlines and mobiles
  • 1471
  • 1571 voicemail
  • Voicemail to email
  • Call waiting
  • Call forwarding
  • Call barring

One thing to note is the phone line service from Community Fibre is unable to support international calls and calls to premium numbers.

Netgem 4K TV

Community Fibre broadband customers can also choose to add a pay TV service to their plan through a partnership deal with Netgem.

netgem tv 4k box

The Netgem TV add-on costs an extra £10 per month and includes:

  • 215+ live channels, plus an extra 100 Freeview channels
  • Viaplay included (worth £14.99 per month)
  • More than 40 apps, including TikTok
  • 60,000 hours of on-demand content
  • 4K TV box with Alexa included (worth £149)
  • Option to pause and rewind live TV
  • Option to pay to add BT Sport, Rakuten TV, Britbox and Hayu

Netgem's TV services aren't exclusive to Community Fibre and other providers have contracts with them too, including TalkTalk TV. However, it's a nice extra option that will appeal to some Community Fibre customers.

Find out more about the TV service in our review of Netgem TV.

Availability in London

Community Fibre is currently available to 932,000 homes in London, which makes them the capital city's largest dedicated provider.

While they aren't available to every home yet, they are active in 32 London boroughs, with plans to expand into the final borough of Havering soon.

Community Fibre added around 200,000 homes to its network throughout 2022 and is aiming to reach 2.2 million premises by the end of 2024. While it's an ambitious target they've been expanding rapidly since 2020 when they had passed just 100,000 properties.

community fibre coverage january 2023

It's possible to see from the map above that while Community Fibre have expanded across various London boroughs, not every house will be connected to the network. However, they could change in the near future.

Community Fibre is available in the following areas of London:

  • Barking and Dagenham
  • Barnet
  • Bexley
  • Brent
  • Bromley
  • Camden
  • City of London
  • Croydon
  • Ealing
  • Enfield
  • Greenwich
  • Hackney
  • Hammersmith & Fulham
  • Haringey
  • Harrow
  • Hillingdon
  • Hounslow
  • Islington
  • Kensington and Chelsea
  • Kingston upon Thames
  • Lambeth
  • Lewisham
  • Merton
  • Newham
  • Redbridge
  • Richmond upon Thames
  • Southwark
  • Sutton
  • Tower Hamlets
  • Waltham Forest
  • Wandsworth
  • Westminster

Finally, in terms of availability, it's worth noting there is plenty of overlap between Community Fibre, Hyperoptic, Virgin Media, and BT Openreach across London.

This means a lot of customers will have plenty of choice, and those that don't are likely to be reached soon as all of these providers are competitively expanding their full fibre networks.

Contract terms

Broadband contracts are generally becoming fairer overall thanks to work by Ofcom the industry regulator.

In addition, we can point out some contract terms of Community Fibre that seem particularly fair or unfair.

In September 2022, Community Fibre announced they would be limiting out of contract price rises to just £2 above the introductory price. It can be common to see out of contract price rises sometimes even double, so this is a very fair move for customers who might forget or simply not want to recontract for another lengthy period once their minimum term ends.

In May 2021, Community Fibre launched their affordable social broadband tariff Essential. At the time the package offered 10Mb download speeds for £10 per month, and was available to customers on a range of means-tested benefits.

While the package now costs £12.50 per month, it's still one of the cheapest available and it's also had a speed boost to 20Mb, while eligibility criteria is no longer required from applicants, making it the most accessible social broadband tariff in the UK. That said, it has recently been criticised by Ofcom for not being fast enough, with the regulator aiming for all social tariffs to offer speeds of at least 30Mb.

Finally, mid-contract price rises have become increasingly popular to implement amongst broadband and mobile providers over recent years. Unfortunately, we also saw Community Fibre implement an annual price rise of Consumer Price Index (CPI) + 2.9% in late 2021, when previously they had offered fixed prices.

While the additional 2.9% figure is lower than most other providers, including BT who add on 3.9%, it's still above inflation and means existing customers will see their prices rise by 13.4% in April 2023.

One plus point however, is that customers who take out a package between January and April are not subject to the annual price rise in the April of the same year.

New customers to Community Fibre can now also benefit from a 60-day satisfaction guarantee, which means they'll now get much longer than the usual 14-day cooling off period to try out the service without being tied down to a minimum term and early leaving charges.

Customer service

While Community Fibre currently have too small of a market share to feature in Ofcom's reports, we do know they're the number one rated UK broadband provider on Trustpilot.

Community Fibre's Trustscore is 4.9 out of 5, rating them excellent from over 30,300 reviewers. 96% of reviewers rated them 5 out of 5 meaning they're Excellent, and a further 2% rate them as Great. Only 2% say they're a Bad provider.

Plenty of the reviews focus on how helpful the customer service team and engineers are, and as an independent network that's one positive for Community Fibre as they directly employ all of their own support staff and network engineers.

Looking at a few of the negative reviews shows some dissatisfaction from genuine grievances, but they are very much in the minority.

Community Fibre have responded to 99% of their negative reviews, and typically respond within less than 24 hours.

In addition, to cater to London's diverse population, Community Fibre say their customer service team speak 19 languages between them, including French, German, Romanian, and Hindi.

It's also worth highlighting the work Community Fibre do to help their customers in the areas where they are active.

We awarded them the Community Contribution and Digital Inclusion awards at the Choose Broadband Awards 2023 thanks to their initiatives including connecting more than 450 community centres to their network for free and running training sessions for local residents.

They were also runners-up in the Innovation category for their partnership with Lifemote that uses AI to detect faults and issues before customers notice them, improving the overall customer experience.

Community Fibre has also received multiple awards from ISPA in recent years.

Verdict: Is Community Fibre worth it?

Community Fibre is a rapidly growing dedicated London broadband provider who offer some of the best prices on a reliable full fibre connection.

For customers who can get it then, it's an easy choice due to the low prices, fair contract terms, and reliability and speed of their independent full fibre to the premises network.

While so far, they only pass just over 932,000 homes, they have plans to reach 2.2 million by the end of 2024, making them an increasingly available option for people living in London.

Overall in our review of Community Fibre we found several reasons to choose the provider:

  • Fast broadband speeds with reliable full fibre connections
  • Excellent customer service record with dedicated network engineers
  • Symmetrical download and upload speeds yet unmatched by either Virgin Media or BT Openreach full fibre broadband
  • Quality mesh-support Linksys routers, with advanced WiFi 6 and tri-band channels for the faster packages
  • Fair contract terms with limited out of contract price increases and a 60-day satisfaction guarantee to try out their service
  • Support for people struggling with affordability issues with their Essential package available to anyone who needs it

The few downsides to Community Fibre broadband include:

  • No way to make international calls on the home phone service
  • The optional TV service is a plus, but it's basic in comparison to Sky and Virgin Media and can't easily be expanded to some premium services like Sky Cinema or Sky Sports
  • Like most providers, Community Fibre implemented annual price rises based on inflation in late 2021. While the increases are less than some providers like BT, they're still above inflation.

For people living in London who have Community Fibre available to them, it's an excellent choice as a broadband package for the speeds, reliability and price of the service.

Overall, it's easy to recommend Community Fibre as a good broadband choice in this review, especially for people looking for best value for money on a reliable fibre to the home network.



Hurry! Offer ends 11 December 2023.

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Up to £100 Amazon Gift Card

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From £14.99/mth for 24 months

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Free setup + eero 6+ router

24 month minimum term. No setup fee. Prices from £14.99/mth for 24 months, then £39.99/mth.

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