Vodafone Customer Reviews

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Vodafone broadband customers rated Vodafone 4 out of 5 overall


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Customer Service:

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Ratings based on an independent survey of Vodafone customers carried out by Choose.

Vodafone broadband: What's on offer?

Vodafone offer a mixture of low-cost and premium home broadband services, with coverage provided using either part-fibre and full fibre connections.

Broadband deals start at some of the cheapest prices in the market for both part-fibre and full fibre packages, while larger homes can choose download speeds up to 910Mbps.

All Vodafone broadband deals can be upgraded with both Pro II and Xtra add-ons.

Pro II packages offer the latest WiFi 6E router, a whole home WiFi guarantee with a WiFi 6E Super booster, and automatic 4G back-up using the Vodafone mobile network.

While the Xtra add-on offers an Apple TV 4K box with a 24-month subscription to Apple TV+, and unlimited anytime calls to UK landlines and UK mobiles.

Vodafone pay monthly mobile customers can also benefit from an additional £3 off the monthly price of Vodafone home broadband.

Read more in our review of Vodafone broadband.

Availability of Vodafone broadband

Vodafone broadband is available across the UK, with access to part-fibre and full fibre broadband provided using the Openreach and CityFibre wholesale networks.

Full fibre broadband deals are so far available to over 15.1 million properties where Openreach FTTP or CityFibre has expanded to. This is set to continue to grow too, with Openreach aiming to cover 25 million premises by the end of 2026, and CityFibre having a target of 8 million by the end of 2025.

For those homes where full fibre has yet to reach, customers can still access Vodafone broadband through part-fibre connections that offer superfast speeds up to 67Mbps.

To see which Vodafone broadband deals are available in your area, use the postcode search in the tool above.

Vodafone broadband speeds

Vodafone offer a selection of download speed from 35Mbps on their entry-level part-fibre plan, to 910Mbps on their fastest Full Fibre 900 option.

Those living in areas where only Openreach part-fibre is available will be able to choose between 35Mbps and 67Mbps average download speeds. While those living in full fibre enabled areas will be able to choose between plans ranging from 73Mbps to 910Mbps.

Due to the way full fibre technology lays a fibre optic cable directly into a customer's home, property location and distance from cabinets or exchanges doesn't prevent customers choosing and receiving the fastest speeds available from a provider.

Here are the average download and upload speeds for Vodafone home broadband:

Download speed Upload speed
Fibre 1 35Mbps 10Mbps
Fibre 2 67Mbps 18Mbps
Full Fibre 2 73Mbps / 82Mbps 18Mbps / 82Mbps
Full Fibre 100 100Mbps 18Mbps / 100Mbps
Full Fibre 200 200Mbps 27Mbps / 200Mbps
Full Fibre 500 500Mbps 68Mbps / 500Mbps
Full Fibre 900 910Mbps 105Mbps / 910Mbps

These advertised average speeds must be received by at least 50% of Vodafone home broadband customers during the peak hours of 8pm to 10pm when the network is busiest.

Customers living in CityFibre enabled full fibre areas will receive symmetrical upload speeds, which are as fast as the download speed, while those in Openreach enabled areas will have asymmetrical upload speeds which are slower as shown in the table above.

The slower upload speeds in Openreach FTTP areas mirror other resellers however, including BT, Plusnet, Sky, and TalkTalk. Virgin Media also only offer asymmetrical upload speeds.

While Vodafone isn't a signatory of Ofcom's code of practice on broadband speeds, they still offer a guaranteed minimum speed when customers sign up, and allows customers to exit their contract early if they don't receive this minimum and Vodafone can't resolve the issue within 30 days of being notified.

Vodafone Pro II

Vodafone Pro II is an add-on which turns any broadband deal into a premium service.

Pro II includes the following benefits:

  • Upgraded router to the Ultra Hub with WiFi 6E
  • Whole home WiFi guarantee with up to 3 WiFi 6E Super Boosters
  • Automatic 4G broadband back-up using a Vodafone mobile hotspot if the fixed line broadband ever goes down
  • Access to expert WiFi engineers to proactively monitor and fix WiFi issues

The Ultra Hub offers a good upgrade over the standard Intelligent WiFi Hub usually provided by Vodafone as this only offers support up to WiFi 5, although to benefit customer devices connecting to the Ultra Hub will also need to support WiFi 6 or 6E.

It's also worth checking Vodafone mobile coverage in your area, as the automatic 4G back-up device works only on Vodafone's network.

Vodafone Xtra

The Xtra add-on from Vodafone can also be added to any of Vodafone's broadband deals, and offers a bundled TV and calling package.

Xtra includes:

  • Apple TV 4K set-top box
  • Subscription to Apple TV+ for 24 months
  • Unlimited anytime calls to UK landlines and UK mobiles

The Apple TV 4K box offers access to free and paid on-demand content as well as bundling a subscription to Apple TV+. So, customers can free services such as BBC iPlayer and ITVX, as well as subscription-based services like Netflix, Amazon Prime and NOW TV.

All Vodafone broadband plans come with a home phone line with pay as you go calls, and customers can add either an Evening & Weekend or Anytime call plan to their package.

While Xtra costs £14 per month extra, it includes the Anytime call plan worth £8 per month, and the Apple TV+ subscription worth £8.99, so customers benefit from a saving of £2.99 per month and get a TV set-top box thrown in too.

However, it's important customers know they'll make use of both of these benefits otherwise they may be better off subscribing to the services separately.

New customer offers

Vodafone offer special deals for new and switching customers taking their broadband plans. However, to be eligible customers will need to either be completely new to Vodafone home broadband or have had broadband from another provider for at least 3 months.

New customer offers for Vodafone broadband generally include discounted prices for the initial minimum term period, which at 24 months can offer considerable savings for switching.

Those with new or existing Vodafone pay monthly mobile deals, whether that's a SIM only or handset contract, can also benefit from an additional £3 off per month when they add a home broadband deal with Vodafone Together.

To see the latest deals available on Vodafone home broadband, compare packages in the table above, where data is kept updated. It's also important to click through on offers using the 'Get deal' buttons and sign up online to ensure you get the offers listed.

Key terms of Vodafone broadband deals

Vodafone home broadband comes with a minimum term contract of 24 months, and cancellation before this period ends can incur early termination charges.

Vodafone increase prices of both in-contract and out of contract customers by Consumer Price Index (CPI) + 3.9% each year in April. This means the price of broadband will increase each year in line with inflation.

Routers and devices provided by Vodafone broadband remain property of Vodafone and will need to be returned if a customer decides to end their service.

Customers receiving an Apple TV 4K box with the Xtra paid add-on will be able to keep their device at the end of the minimum term contract.

Frequently Asked Questions

How does Vodafone Together work?

Vodafone Together offers a monthly discount of £3 on the price of Vodafone home broadband for any customers who also have an active pay monthly mobile subscription with Vodafone, be it a SIM only deal or a handset contract.

What router comes with Vodafone broadband?

Vodafone broadband comes with the Intelligent WiFi Hub, which offers dual-band wireless channels and supports up to WiFi 5.

Customers taking the Pro II add-on will receive the newer Ultra Hub, which supports connections up to WiFi 6E, although customers will need compatible devices to benefit from the faster wireless speeds.

Can I boost the wireless with Vodafone broadband?

Vodafone only offer a whole home WiFi guarantee with their Pro II add-on. Pro II bundles a Super Booster device which seamlessly extends the wireless network in a customer's home, and if customers don't get wireless in every room they'll be sent up to two more Super Boosters before being allowed to cancel their contract without penalty.

Read how whole home WiFi guarantees work.

Does Vodafone broadband offer a home phone line?

All Vodafone broadband packages come with a digital home phone line with pay as you go calls included.

It's possible to upgrade to either an Evening & Weekend or Anytime call plan, or customers who take the Xtra add-on will receive unlimited anytime calls to UK landlines and UK mobiles.

How do I switch to Vodafone home broadband?

Switching to Vodafone home broadband from another Openreach reseller such as BT, Plusnet, EE, Sky, or TalkTalk should be relatively straightforward with Vodafone handling the switch for you.

In this instance customers only need to order Vodafone broadband and the provider will contact your existing supplier to end any current services you have.

However, for those switching from another network, such as Virgin Media, customers will need to cancel their existing services themselves.

We've more on switching broadband in this guide.