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italk Broadband: What's on offer?

italk offer broadband deals on a nationwide basis using the Openreach part-fibre to the cabinet and full fibre networks.

Based in Brighton, italk offer UK-based customer service and support, with an excellent rating (4.6 out of 5) on Trustpilot from over 16300 customers.

italk offer the following broadband packages using both part-fibre and full fibre:

  • Simply Broadband
  • Fast Fibre
  • Superfast Fibre
  • Simply Fibre 50
  • Simply Fibre 100
  • Full Fibre 50
  • Full Fibre 100
  • Full Fibre 250

Most households will be able to choose from the 35Mbps and 63Mbps Fast Fibre and Superfast Fibre plans, and those who've been reached by Openreach FTTP, over 12.5 million premises, will be able to access the Simply Fibre and Full Fibre deals, which offer download speeds up to 220Mbps.

Read more in our review of italk broadband.

Availability of italk broadband

italk sell broadband over the Openreach network of fibre to the cabinet and copper phone lines, and full fibre to the home.

This means more than 12.5 million households will be able to choose from one of their full fibre deals, while 97% of the rest of the UK will be able to access their superfast plans.

Openreach also has an ambitious rollout plan for their full fibre network, with aims to reach 25 million premises by the end of 2026, which will be more than 80% of the UK.

This means availability for italk broadband deals is likely to change fairly frequently, so it's worth keeping an eye on the results for your postcode in our free tool above.

italk broadband speeds

italk offer broadband download speeds from 35Mbps to 220Mbps on average at peak times.

Peak time speed averages must be received by at least 50% of a provider's customer base during the busiest times of 8pm to 10pm in the evening, so customers get a fairer representation of the speed they can expect to experience.

The fastest speeds are available on full fibre connections, with customers able to choose from deals from 40Mbps to 220Mbps. While those who've not yet been reached by full fibre, can still access superfast speeds from 35Mbps to 63Mbps.

Here are the peak-time average download speeds for italk broadband deals:

Average download speed
Fast Fibre 35Mbps
Superfast Fibre 63Mbps
Simply Fibre 50 40Mbps
Simply Fibre 100 80Mbps
Full Fibre 50 40Mbps
Full Fibre 100 80Mbps
Full Fibre 250 220Mbps

Both the Simply Fibre and Full Fibre deals are provided over Openreach's FTTP network.

New customer offers

italk offer new and switching customers special offers when they sign up for one of their broadband deals.

These special offers generally include money off for the minimum term period, which can offer considerable savings over the length of the contract.

To see the latest deals available on italk broadband, compare packages in the table above, where data is kept updated. It's also important to click through on offers using the 'Get deal' buttons and sign up online to ensure you get the offers listed.

Key terms of italk broadband deals

italk broadband deals come with minimum term contracts of 24 months, and cancellation before this period is up will result in early termination charges.

Customers aren't requested to return their router if they cancel the service, but if they cancel within the minimum term period there is a £65 equipment fee to pay on top of any other early cancellation charges.

The provider says they won't increase prices mid-contract, so customers can be sure the price they sign up for will remain the same for the length of their minimum term period.

Frequently Asked Questions

What router comes with italk broadband?

italk offer a wireless router with all of their broadband deals. The router is made by Zyxel, and offers dual-band wireless up to the WiFi 5 protocol (802.11ac). It also supports mesh and has four 1Gbps Ethernet LAN ports for wired connections.

Do italk broadband packages have a home phone line?

italk broadband offer a phone line on their copper ADSL and part-fibre packages. Full fibre connections are broadband only lines. Those who do get a phone line can also add an inclusive call plan to their deal.

What customer service does italk provide?

italk provide customers with UK-based support based from their headquarter location in Brighton & Hove. They also maintain excellent ratings at Trustpilot, with a rating of 4.6 out of 5 from over 16,500 reviews. 82% of reviewers voted them excellent, and only 6% voted them bad.

How do I switch to italk Telecom?

Customers can switch to an italk broadband deal simply by ordering the package they want, and if they're moving from another Openreach provider, including BT, Plusnet, TalkTalk, Sky, Vodafone or EE, italk will handle the switch for them including cancelling any existing services.

For customers moving from another broadband network, like Virgin Media cable, they'll also need to contact their existing provider to cancel their current service once they have a provisional date from italk.

Read more on switching broadband deals.