Choose Broadband Awards

Sky won awards in three categories in this year's Choose Broadband Awards, including:

customer service award 2023
best tv award 2023
best triple play award 2023

Sky Customer Reviews

Gold star Gold star Gold star Gold star
Sky broadband customers have rated them 4 out of 5 overall


Gold star Gold star Gold star Gold star


Gold star Gold star Gold star Gold star


Gold star Gold star Gold star Gold star

Value for money:

Gold star Gold star Gold star

Customer Service:

Gold star Gold star Gold star Gold star


Gold star Gold star Gold star

Ratings based on an independent survey of Sky broadband customers carried out by Choose.

Sky broadband: what's on offer?

Sky offers home broadband deals from superfast fibre to full fibre to the home connections using the Openreach network.

Rather than simply just re-selling access to Openreach, like BT, Sky also maintain their own equipment in exchanges, as well as running their own customer service centres.

This means Sky is a different provider to BT and other Openreach providers like Plusnet and TalkTalk, and offers a unique service with different benefits.

One area Sky broadband performs well in is customer service, with several years of low complaint records and high customer satisfaction.

Customers of Sky broadband can choose from the following packages depending on availability in their area:

  • Sky Superfast 35
  • Sky Superfast 80
  • Sky Ultrafast
  • Sky Ultrafast Plus
  • Sky Gigafast

Sky Ultrafast, Ultrafast Plus, and Gigafast are available where the Openreach full fibre to the home network has been rolled out. Other areas can choose between Sky Superfast 35 and Superfast.

Read more in our review of Sky broadband.

Availability for Sky broadband

Sky broadband is available to over 97% of homes across the UK, although speeds and the technology used to connect homes will vary.

Full fibre broadband, which is Sky Ultrafast, Ultrafast Plus, and Gigafast packages, are available to around 35% of homes, although this is rapidly increasing.

Sky use a 'full fibre first' approach, which means homes in areas where full fibre is available will be connected to Sky broadband using the latest fibre to the home technology, where a fibre optic cable is laid directly into a customer's home.

This means faster and more reliable broadband, while the cheaper Superfast 35 and Superfast packages are still available for those on a budget.

Sky broadband speeds

Sky broadband offer a range of broadband speeds for customers to choose from. The Superfast packages start at 36Mbps average download speeds, while the full fibre plans go up to 900Mbps on average.

The actual speed customers receive will depend on the area they live in, so enter your postcode above to see which Sky broadband deals are available to you.

The average broadband speeds listed in the comparison table above are received by at least 50% of Sky's existing customer base. New customers will also be given personalised estimates when they sign up with Sky through the 'Get deal' buttons above.

The headline average download and upload speeds for each Sky broadband package are:

Download speed Upload speed
Superfast 35 36Mb 9Mb
Superfast 80 61Mb 16Mb
Ultrafast 145Mb 30Mb
Ultrafast Plus 500Mb 60Mb
Gigafast 900Mb 90Mb

As well as personalised estimates, Sky will also give new customers minimum guaranteed download speeds. If the connection drops below this guaranteed minimum for 3 consecutive days or more, and Sky doesn't fix the issue within 30 days, customers can exit their contract penalty free.

New customer offers

The Sky broadband deals listed above are for new customers only, which means you'll probably need to have had a broadband service with another provider for at least 3 months to qualify for these offers.

Current deals for new customers signing up with Sky usually include reduced setup or activation fees, as well as discounts on the monthly price for an introductory period.

We list the latest Sky broadband deals available above, and keep our data updated on a weekly basis or as soon as the offers change. Often prices may be cheaper through our comparison service than on Sky's website directly, so it's important to use the 'Get deals' button above and sign up online to get the listed prices.

Sky also offer additional discounts for customers who bundle Sky broadband with Sky Stream or Sky Glass. Compare Sky broadband and TV deals.

Which is the best Sky broadband deal?

The best Sky broadband deal varies depending on the offers available at the time. It also depends on what's available in your area, as well as what you want from a broadband deal.

It's worth asking:

  • What Sky broadband packages are available in my area?
  • How many people will be using the broadband connection?
  • How many smart devices will be connecting to the WiFi?
  • Do you carry out bandwidth heavy activities like online gaming and streaming 4K content?

We've covered more on which Sky broadband deal to choose in our main Sky review, as well as who the plan is best suited to in our individual guides to each Sky broadband package: Superfast 35, Superfast, Ultrafast, Ultrafast Plus, and Gigafast.

There are also discounts available for new customers who choose to bundle Sky broadband with either Sky Stream or Sky Glass. Find out more about these offers on our Sky TV and broadband page.

Key terms for Sky broadband deals

Sky broadband deals come with a minimum contract period of 18 months. While the prices are usually lower for this period, customers can't cancel their Sky broadband plan before this period is up, or they'll be charged early cancellation fees.

Sky also reserve the right to increase prices on an annual basis, including for customers within a minimum contract period.

They don't specify how much this increase will be, but in April 2023 they increase prices for both broadband and TV customers by an average of 8.1%.

When prices last increased, Sky said broadband customers could cancel their contract early without penalty, however Sky TV customers couldn't do this.

Lastly, it's important to remember the Sky Broadband Hub, or Sky Max Hub, provided with the broadband deal remains property of Sky, and they could ask for it back when you end your service with them.

Frequently Asked Questions

What router comes with Sky broadband?

Sky broadband packages come with the Sky Broadband Hub, which offers dual-band WiFi 5 with four wired ethernet ports.

The Sky Broadband Hub can support up to 64 devices and has 8 antenna to boost signal around a home.

However, customers on faster Sky packages or who struggle with wireless signal in their home, can upgrade to the Sky WiFi Max add-on which includes a newer WiFi 6 router, the Sky Max Hub.

Sky WiFi Max is available on all Sky broadband packages and costs from £7.50 per month.

Does Sky offer a WiFi guarantee?

Sky broadband customers can take the Sky WiFi Max add-on which includes both an upgraded router and a whole home WiFi guarantee.

The WiFi guarantee promises minimum download speeds over wireless of 25Mbps in every room on Sky Ultrafast, Ultrafast Plus, and Gigafast packages. Sky broadband customers on Superfast plans will be promised minimum speeds of 10Mbps.

Sky will provide WiFi pods to extend coverage where users aren't receiving the minimum speeds in every room in their home.

The WiFi Max add-on also includes daily line checks and automatic fixes, as well as free off-peak engineer visits and 2GB free data for Sky Mobile if the fixed-line connection goes down at all.

Does Sky broadband include a home phone line?

Sky broadband customers will get a home phone line included with all the packages in the advertised price, and this includes calls on a pay as you go basis.

Customers can choose to add an inclusive call plan, including free evening and weekend calls, or free anytime calls to both UK landlines and UK mobiles.

Those living in full fibre enabled areas will receive a digital phone line, which works just like the old copper telephone network but users should be aware it won't work in the event of a power cut.

How do Sky parental controls work?

Sky offer parental controls on their broadband packages with the Sky Broadband Shield.

Sky Broadband Shield offers network level controls to filter adult and age appropriate content, as well as to set activity times.

Sky Shield will be on by default for new customers, and while it can be deactivated, users should be aware it protects them from viruses and malware as well as offering customisable age-related settings, which can be set to 18+.

What happens if I can't afford my Sky broadband bill?

Sky customers who become unable to pay their broadband bill during their minimum term should contact Sky and let them know.

Sky offer a social broadband tariff to eligible customers on certain means-tested benefits who may be struggling with their bill.

Sky Broadband Basics is available to existing Sky customers and costs just £20 per month for 36Mbps average download speeds.

Unlike other Sky broadband packages, Sky Broadband Basics isn't subject to any early termination charges or annual price rises.

Is Sky customer service any good?

Sky are one of the leading broadband providers in the UK for customer service, regularly performing highly in independent research as well as industry complaint figures.

Sky our are top pick for customer service and won our Gold award for customer service in the Choose Broadband Awards 2023, and in 2022.

See how Sky perform for customer service in our main guide.