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KCOM Broadband: What's on offer?

KCOM offer full fibre broadband deals to customers living in Hull, as well as some surrounding locations in Yorkshire and Lincolnshire.

They offer simple and straightforward broadband deals with a WiFi 6 enabled router, optional WiFi 6 boosters, call plans, and full fibre to the home connections as standard.

Customers can choose from download speeds ranging from 100Mbps to 900Mbps, with asymmetrical upload speeds from 30Mbps to 180Mbps.

Most customers who can get KCOM will find they are the only option available to them, as few other providers have networks in Hull.

For those living outside Hull, KCOM is also expanding into parts of Yorkshire and Lincolnshire, and in these areas customers are likely to have a wider selection of providers to choose from.

Read more in our review of KCOM broadband.

Availability of KCOM broadband

Thanks to a historical decision by Hull City Council, the broadband network in the Hull area is operated by KCOM and they are required to offer the same services in Hull as BT do in the rest of the country.

However, as KCOM is the incumbent broadband and phone supplier in Hull, this means few other providers are available for customers to choose from.

KCOM have started to expand their network outside of Hull too, with locations across Yorkshire and Lincolnshire being connected.

Customers in towns and villages including Driffield, Market Weighton, Nafferton, Pocklington, Howden, Goole, Withernsea, Hornsea, and Bridlington, can also now access KCOM's full fibre broadband.

KCOM say further expansion of their network depends on demand, so customers in areas around Hull can register their interest and potentially encourage KCOM to expand to their area.

KCOM broadband speeds

KCOM only offer full fibre to the home broadband connections, so their entry-level deal starts at 100Mbps.

Customers can also choose download speeds of 300Mbps, 500Mbps, and 900Mbps.

Upload speeds on KCOM are asymmetrical which means they're slower than the download speed, which is the same for full fibre customers with BT, Plusnet, TalkTalk, Sky, and Virgin Media.

The average download and upload speeds on each KCOM broadband deal are:

Download speed Upload speed
Full Fibre 100 100Mb 30Mb
Full Fibre 300 300Mb 75Mb
Full Fibre 500 500Mb 100Mb
Full Fibre 900 900Mb 180Mb

The advertised averages here must be received by at least 50% of KCOM customers during the peak hours of 8pm to 10pm in the evening when the network is busiest.

New customer offers

KCOM offer discounted prices for new customers signing up through the 'Get deal' links in the table above.

Special offers include reduced prices for the duration of the minimum term, although offers can vary between the original Hull coverage area (HU1 to HU17), and newer rollout locations outside of Hull.

Eligible customers need to be new to KCOM and not already have their fibre broadband service.

To see the latest deals available on KCOM broadband, compare packages in the table above, where data is kept updated. It's also important to click through on offers using the 'Get deal' buttons and sign up online to ensure you get the offers listed.

Key terms of KCOM broadband deals

KCOM broadband is provided with minimum contract periods of 24 months, and cancellation before this term is up and incur early termination charges.

KCOM also reserve the right to increase prices annually for both in-contract and out of contract customers. They say prices will go up by Consumer Price Index (CPI) + 3.9% from March of each year.

Because KCOM are the Universal Service Provider for Hull, they're required to allow customers the right to request a broadband connection with a minimum download speed of 10Mbps if they're not already connected to the network. This is much the same requirement as place on BT in the rest of the UK.

Frequently Asked Questions

What router comes with KCOM broadband?

KCOM provide the Lighthub-A router will all their broadband deals, and this is currently based on the Zyxel EX 5401 router.

This is a dual-band router that supports Intelligent Mesh technology and the WiFi 6 protocol. For customers who take the Smart WiFi add-on, they'll also receive WiFi 6 boosters to help seamlessly extend the wireless network around their home.

Does KCOM offer a home phone service?

KCOM broadband comes with a home phone line as standard and calls can be made on a pay as you go basis. The cost of line rental is included in the monthly prices listed in the table above.

It's possible for customers to choose inclusive call plans to add to their package, including calls to UK landlines for £5 per month, or calls to UK landlines and UK mobiles for £10.

Does KCOM offer a social broadband tariff?

As the Universal Service Provider for Hull, KCOM offer the Flex social tariff for customers in receipt of certain means-tested benefits.

KCOM Flex offers average download speeds of 30Mbps and costs just £14.99 per month on a rolling 30-day term. This plan also includes a home phone line and 750 minutes of free calls to UK landlines and UK mobiles a month.

It's also possible to take just a home phone call plan for £5.10 per month on a 12-month contract.

How do I switch to KCOM broadband?

Because KCOM operates its own network, switching to them requires customers to place an order for KCOM broadband, and then contact their existing supplier to end that service.

Customers still within a minimum term contract with another provider and living within one of KCOM's new expansion areas, including Driffield, Nafferton, Market Weighton, Pocklington, Howden, Goole, Withernsea, Hornsea, may be able to claim a bill credit up to £200 when moving to KCOM full fibre broadband.

Read more about switching broadband provider.