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KCOM Broadband: What's on offer?
KCOM offers full fibre broadband to homes in Hull, as well as selected areas across Yorkshire and Lincolnshire.
As the incumbent provider in Hull, KCOM operates its own network and is often the main option available in the city. It also offers additional services such as phone-only plans and social broadband tariffs.
All broadband packages use full fibre (FTTP) connections as standard. Customers receive a WiFi 6-enabled eero 6+ router, with two devices included on faster plans such as 900Mb, and additional units available for £5 per month to improve coverage.
Speeds range from 100Mb to 900Mb, with symmetrical connections on many plans, meaning upload speeds can match downloads depending on the package.
Customers can also add a home phone service, with call plans starting from £9 per month for UK landline calls.
KCOM is also expanding its network beyond Hull into parts of Yorkshire and Lincolnshire, where full fibre services are becoming available in more locations.
Read more in our review of KCOM broadband.
Availability of KCOM broadband
KCOM operates its own independent broadband and telephone network in Hull, separate from BT's Openreach network used across most of the UK. This dates back to the early 20th century, when Hull was granted a licence to run its own municipal telephone system, which has remained separate ever since.
As a result, KCOM is the incumbent provider in Hull and has historically been the main fixed-line broadband option available to most homes and businesses in the city.
KCOM has since expanded its full fibre (FTTP) network beyond Hull into parts of East Yorkshire and North Lincolnshire, bringing services to towns and villages including Driffield, Market Weighton, Pocklington, Howden, Goole, Hornsea and Bridlington.
In these newer expansion areas, KCOM operates alongside other broadband providers using Openreach or alternative networks, meaning customers are more likely to have a choice of providers.
KCOM continues to expand its network based on demand, with further rollout dependent on local interest and commercial viability.
KCOM broadband speeds
KCOM only offers full fibre (FTTP) broadband, so all packages deliver high-speed connections as standard. Entry-level plans start at 100Mb, with faster options available at 500Mb and 900Mb.
Upload speeds are symmetrical on most KCOM plans, meaning they match the advertised download speed. This provides consistently fast performance for tasks such as video calls, cloud backups and file sharing. However, upload speeds are currently capped at 500Mb, so the Full Fibre 900 plan offers up to 900Mb download speeds and up to 500Mb uploads.
The average download and upload speeds for each KCOM broadband deal are:
| Download speed | Upload speed | |
|---|---|---|
| Full Fibre 100 | 100Mb | 100Mb |
| Full Fibre 500 | 500Mb | 500Mb |
| Full Fibre 900 | 900Mb | 500Mb |
These are average speeds, which must be achievable by at least 50% of customers at peak times (typically between 8pm and 10pm), in line with UK advertising standards.
New customer offers
KCOM typically offers discounted pricing for new customers during the initial minimum term of a broadband contract.
These offers can vary depending on location, with different pricing often available between Hull (HU1 to HU17) and newer rollout areas outside the city.
Eligibility is usually limited to customers who are new to KCOM and do not currently have an active fibre broadband service.
The latest deals are shown in the comparison table above, with pricing and offers updated regularly.
Key terms of KCOM broadband deals
KCOM broadband is typically provided on a 24-month minimum contract. If you leave before the end of the term, early termination charges may apply.
KCOM also reserves the right to increase prices annually for both in-contract and out-of-contract customers. Prices typically rise each March, with the Full Fibre 100 plan increasing by £2 per month, while faster plans such as Full Fibre 500 and 900 increase by £3 per month.
As the Universal Service Provider in Hull, KCOM is required to offer customers the ability to request a broadband connection with a minimum download speed of 10Mb if they are not already connected. This mirrors the Universal Service Obligation applied to BT across the rest of the UK.
Frequently Asked Questions
What router comes with KCOM broadband?
KCOM provides the Amazon eero 6+ router with all of its broadband deals. This supports WiFi 6, WPA3 security and mesh networking.
Customers taking the Full Fibre 900 plan receive two eero 6+ devices to help extend coverage around the home. Additional eero units can be added for £5 per month if needed.
Does KCOM offer a home phone service?
KCOM broadband includes a home phone line as standard, with calls charged on a pay-as-you-go basis. Line rental is included in the monthly prices shown in the table above.
Customers can also add inclusive call plans, including UK landline calls from £9 per month, or landline and mobile calls from £14.50 per month.
KCOM also offers phone-only services without broadband, including options aimed at lower-cost access. Read more in our guide to the cheapest home phone and landline calls.
Does KCOM offer a social broadband tariff?
KCOM offers a social tariff called KCOM Flex, available to customers in receipt of certain means-tested benefits.
Full Fibre Flex provides average download speeds of 30Mb for £14.99 per month on a 30-day rolling contract, while Flex Plus offers 50Mb speeds for £19.99 per month. Both plans include unlimited data, a home phone line, and 750 minutes of calls to UK landlines and mobiles each month.
Once the inclusive call allowance is used, additional charges apply but are capped at £10 per month (subject to fair use).
KCOM also offers a Flex voice-only service for £5.10 per month, which includes the same 750 minutes of calls without a broadband connection.
Flex plans are available on rolling 30-day terms, allowing customers to cancel without early termination fees, and prices are not subject to annual increases while on the tariff.
How do I switch to KCOM broadband?
Switching to KCOM broadband is typically handled through the One Touch Switch process, which applies across most UK broadband providers.
To switch, customers simply place an order for a KCOM broadband deal. KCOM will then manage the transfer, including contacting the existing provider and arranging for the current service to be cancelled.
In most cases, the switch is completed with minimal disruption to service. However, an engineer visit may be required if the property is not already connected to KCOM's network, particularly in Hull where it operates independently from Openreach.
Customers should also check whether they are still within a minimum contract term with their current provider, as early termination charges may apply.
Read more about switching broadband provider in our main guide.
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