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Hey! Broadband: What's on offer?
Hey! Broadband is the consumer-facing brand of full fibre network operator F&W Networks, which has built a growing FTTP network across parts of the South of England, passing over 400,000 premises.
All services are delivered over full fibre connections directly to the home, offering symmetrical speeds and performance that isn't affected by distance from the street cabinet.
Customers can choose from three broadband speed tiers:
- Superfast 150: 150Mb
- Megafast 400: 400Mb
- Gigafast 900: 900Mb
Each plan is available on a choice of contract lengths, allowing customers to balance price and flexibility:
- 24-month contract (lowest monthly price)
- 12-month contract
- 30-day rolling contract (higher monthly cost with a small upfront fee)
Shorter contract terms typically come with higher monthly pricing, while longer agreements offer better overall value.
Hey! Broadband packages are straightforward, with a standard set of features and optional add-ons:
- Symmetrical upload and download speeds across all plans
- A WiFi 6 router included as standard
- Optional digital home phone service with unlimited anytime UK calls for £11 per month
- Optional mesh WiFi add-on from £10 per month, including two Plume WiFi Pods to improve coverage
- Optional static IP address for £5 per month
This simple structure, combined with flexible contract options, makes Hey! Broadband suitable for customers who want full fibre performance without bundled extras or complex pricing.
Availability of Hey! Broadband
Hey! Broadband is available across selected towns and urban areas in the South of England, using the F&W Networks full fibre (FTTP) network.
Coverage is concentrated in parts of Oxfordshire, Buckinghamshire, Hertfordshire, Surrey, West Sussex and Hampshire, with a growing footprint as rollout continues.
Current service areas include towns such as Hemel Hempstead, Aylesbury, High Wycombe, Kidlington, Witney, Carterton, Banbury, Ealing, Crawley, Horsham, Haywards Heath, Burgess Hill, Dorking, Redhill, Farnham, Godalming and Farnborough.
F&W Networks is continuing to expand its network into new locations, including towns such as Berkhamsted and Abingdon, alongside further rollout supported in part by the Government's Project Gigabit programme.
Availability is location-specific, so customers should check their postcode to confirm whether Hey! Broadband is available at their address.
To check availability, enter your postcode in the search tool above.
Hey! Broadband speeds
Hey! Broadband offers three full fibre speed tiers, with options suitable for everything from everyday use through to busy households and heavy streaming or gaming:
- Superfast 150: 150Mb
- Megafast 400: 400Mb
- Gigafast 900: 900Mb
For most households, the Superfast 150 plan will comfortably support streaming, browsing and home working. Faster tiers such as Megafast 400 and Gigafast 900 are better suited to larger homes or where multiple devices are in use at the same time.
Here are the average download and upload speeds for each plan:
| Average download speed | Average upload speed | |
|---|---|---|
| Superfast 150 | 150Mb | 150Mb |
| Megafast 400 | 400Mb | 400Mb |
| Gigafast 900 | 900Mb | 900Mb |
All Hey! Broadband plans offer symmetrical speeds, meaning upload speeds match downloads. This can improve performance for video calls, cloud storage, file sharing and other tasks that rely on uploading data.
By comparison, many full fibre and cable broadband plans from providers such as BT, Sky and Virgin Media typically use asymmetrical speeds, where uploads are slower than downloads.
Advertised average speeds must be achievable by at least 50% of customers at peak times (between 8pm and 10pm), in line with UK advertising standards.
New customer offers
Customers signing up to Hey! Broadband for the first time can access the latest offers and pricing shown in the comparison table above.
Offers typically include discounted monthly pricing for an initial period, often covering the full minimum contract term.
Customers switching provider using the One Touch Switch process on 24-month plans may also receive a bill credit as part of the offer.
Key terms for Hey! Broadband deals
Hey! Broadband packages are available on 24-month, 12-month, or 30-day rolling contract terms, which can be selected at the point of sign-up.
If you cancel before the end of a minimum term, early termination charges may apply based on the remaining months left on the contract.
Hey! Broadband applies an annual price increase of £2 per month each April. However, some 24-month plans are currently offered with fixed pricing for the duration of the contract, meaning prices will not rise during the minimum term while that offer is in place.
Customers can add a digital home phone service on 12-month or 24-month contracts. The call plan is subject to an annual price increase of £1 per month each April.
Frequently Asked Questions
Is Hey! Broadband better than BT broadband?
It depends on what's available at your address. Both Hey! Broadband and BT offer full fibre (FTTP) services in selected areas, delivering fast and reliable connections.
Hey! Broadband uses its own full fibre network and offers symmetrical speeds, meaning upload speeds match downloads. This can be beneficial for video calls, gaming and uploading large files.
BT full fibre broadband typically offers similar download speeds, but with slower upload speeds on most plans. However, BT has much wider national coverage and may be the only option in many areas.
Where both providers are available, Hey! Broadband may offer lower prices and stronger upload performance, while BT may offer broader availability and bundled services.
Can I get a home phone line with Hey! Broadband?
Yes. Hey! Broadband offers an optional digital home phone service on 12-month and 24-month contracts.
The service costs £11 per month and includes unlimited anytime calls to UK landlines and mobile numbers.
The call plan is subject to an annual price increase of £1 per month each April.
What router comes with Hey! Broadband?
Hey! Broadband supplies a WiFi 6 router with all of its broadband plans, typically either an Adtran 854-v6 or a Linksys MX4000, depending on the package selected.
Customers who take a home phone service will usually receive the Adtran 854-v6, which is designed to support VoIP calls alongside high-speed broadband. Broadband-only customers are more likely to receive the Linksys MX4000 router.
Both routers support dual-band WiFi 6, providing improved performance, capacity and reliability compared with older WiFi standards, particularly in homes with multiple connected devices.
They are also designed to work as part of a mesh WiFi system, allowing additional nodes to be added through the Smart WiFi add-on to extend coverage and create a seamless wireless network throughout the home.
For most households, a single router will provide sufficient coverage, while larger or multi-storey homes may benefit from additional mesh nodes to eliminate weaker signal areas.
Can I improve the wireless signal in my home with Hey! Broadband?
Yes. Hey! Broadband offers a Mesh WiFi add-on, which uses Plume WiFi Pods to extend coverage and create a seamless wireless network throughout the home.
The service includes up to two pods at no extra cost and costs £10 per month on both 12-month and 24-month plans.
On 30-day rolling contracts, the Mesh WiFi option costs £100 per month, which is prohibitively expensive for most households and generally not a viable option compared with longer-term plans.
Additional pods can be added if needed, costing £5 per month on 12-month plans, £3.50 per month on 24-month plans, or £50 per month on 30-day rolling contracts.
What if I struggle to pay my bill?
If you begin to struggle to pay your bill, Hey! Broadband offers a social tariff for customers receiving certain means-tested benefits.
The Everyday Fibre plan provides symmetrical speeds of 100Mb for both download and upload and costs £19 per month on a 12-month contract.
The plan includes a WiFi router, parental controls, and free standard installation, with no price increases during the minimum term.
It is available to both new and existing customers who receive eligible benefits, including Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance, income-related Employment and Support Allowance, Housing Benefit, Personal Independence Payment, Attendance Allowance, and support for care leavers.
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