Choose Broadband Awards

Plusnet won awards in three categories in this year's Choose Broadband Awards, including:

most reliable broadband award 2023
best overall award silver 2023
customer service silver award 2023

Plusnet Customer Reviews

Gold star Gold star Gold star Gold star Gold star
Plusnet broadband customers have rated them 4.5 out of 5 overall


Gold star Gold star Gold star Gold star


Gold star Gold star Gold star Gold star


Gold star Gold star Gold star Gold star

Value for money:

Gold star Gold star Gold star Gold star

Customer Service:

Gold star Gold star Gold star Gold star Gold star


Gold star Gold star Gold star Gold star

Ratings based on an independent survey of Plusnet customers carried out by Choose.

Plusnet broadband: What's on offer?

Plusnet offer simple broadband deals at low and often highly competitive prices. They're one of the best-known broadband providers in the UK, thanks to their Yorkshire-based marketing, which is where the provider originated from.

Now backed by BT, Plusnet offer a range of part-fibre and full fibre broadband deals on the Openreach network.

Plusnet broadband deals include:

  • Fibre
  • Full Fibre 74
  • Full Fibre 145
  • Full Fibre 300
  • Full Fibre 500
  • Full Fibre 900

Plusnet Fibre is available to over 97% of homes across the UK as a part-fibre to the cabinet connection. While the Full Fibre plans so far reach more than 12.5 million premises, or around 40% of homes.

Read more in our Plusnet broadband review.

Why choose Plusnet broadband

Plusnet broadband offer low prices compared to other providers, often beating deals from rivals including Sky, TalkTalk, and BT.

However, reasons to choose Plusnet also include:

  • UK-based call centre
  • Good reliability metrics, including low fault levels and few customers needing to contact the provider more than once about an issue
  • High satisfaction among existing customers
  • Low complaint levels, with complaints in line or below the industry average

Plusnet do lack some of the extra features available from the bigger brands, and Plusnet TV and mobile services are now discontinued.

They do include a reasonably good router however, as the Plusnet Hub Two is a rebranded version of the latest BT Smart Hub 2, although it does run different firmware.

Plusnet broadband speeds

Plusnet offer a range of broadband speeds based on where a customer lives, with those in full fibre enabled areas able to choose from more speeds.

Average download speeds on the part-fibre deal is 66Mbps, although customers will get the fastest speed available to them, which could be up to 70Mbps.

Full fibre customers can choose a broadband speed between 74Mbps and 900Mbps on average at peak times.

Average download speed Average upload speed
Fibre 66Mb 17Mb
Full Fibre 74 74Mb 20Mb
Full Fibre 145 145Mb 30Mb
Full Fibre 300 300Mb 50Mb
Full Fibre 500 500Mb 75Mb
Full Fibre 900 900Mb 115Mb

The advertised average speeds listed above will be received by at least 50% of Plusnet customers at peak times, which is between 8pm and 10pm in the evening when the network is busiest and liable to the biggest decrease in speed.

Plusnet also offer customers a minimum guaranteed download speed when they sign up. This forms a service guarantee, whereby if a customer doesn't receive their minimum speed for 3 days in a row or longer, and Plusnet aren't able to resolve the issue within 30 days of being notified, the customer becomes able to their contract penalty free.

New customer offers

Plusnet offer discounted prices for an introductory period for new customers signing up to one of their broadband deals.

Current deals can be found in the comparison table above, and customers can check availability for the latest Plusnet deals in their area by entering their postcode.

Plusnet broadband customers can also now access an exclusive rewards programme called My Perks. The discount scheme offers money-off a range of home food delivery services, as well as Amazon Audible, FIIT membership, and magazine subscriptions.

Key terms for Plusnet broadband

Plusnet broadband comes with a minimum contract period of 24 months. While prices are often lower during this period, customers are subject to early cancellation fees if they need to end their contract early.

Prices increase at the end of the minimum term, although Plusnet will send end of contract notifications with details of new deals available to switch to, which can be completed online through the portal.

However, as the provider no longer offers a home phone plan, so customers with this service may find it's no longer supported when their minimum term comes to an end.

Plusnet do implement annual price rises, using the Consumer Price Index (CPI) + 3.9% formula, which is typical of other providers, including BT and EE.

Frequently Asked Questions

How much does Plusnet broadband cost?

Plusnet broadband costs from £24.99 and this price is available across 97% of households in the UK, with full fibre enabled areas costing from £26.99 per month.

Broadband packages no longer include a home phone service, but customers will get a data line installed for the broadband connection.

What router comes with Plusnet broadband?

All Plusnet broadband packages now come with the Plusnet Hub Two router.

The Hub Two offers dual-band wireless using both the 2.4Ghz and 5Ghz channels, and supports WiFi 5, or 802.11ac. With 7 internal antennas it offers a strong wireless signal that should be adequate for most homes.

Does Plusnet offer a home phone plan?

Plusnet no longer offer a home phone plan, with customers only able to sign up for a broadband-only package. There is no need for customers to have line rental with another provider however.

Can I get BT Sport on Plusnet?

Plusnet no longer offer discounts on BT Sport, or TNT Sports, for broadband customers. Plusnet also withdrew their TV service for existing customers in late 2021.

How do I switch to Plusnet broadband?

Switching to Plusnet broadband from another Openreach-based provider like BT or TalkTalk should be straightforward.

After choosing the right Plusnet deal in the table above, customers simply click through to the Plusnet website and arrange the switch on a date that suits them. This process is known as "gaining provider led", so it's down to Plusnet to contact a customer's old provider and arrange the switch.

Things are more complicated when switching to Plusnet from a broadband provider on a different network like Virgin Media or Hyperoptic. Customers switching from another network will need to contact their existing supplier directly to end their service after deciding to switch to Plusnet.