Vodafone broadband vs Sky broadband

Vodafone and Sky both offer full fibre broadband with a home phone line included as standard, on both Openreach and CityFibre networks.

Both ship a WiFi 6 router as standard, but diverge on top speeds - Vodafone reach 2.2Gbps symmetrical via CityFibre, while Sky go further with 5Gbps.

Sky is cheaper at most tiers, and its WiFi guarantee costs less to add. For existing Sky TV customers, the bundle discount makes the comparison even more one-sided.

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Quick verdict

Sky is cheaper than Vodafone at most speed tiers, has a significantly better customer service record, stronger minimum speed guarantees, and a cheaper WiFi guarantee at £4 per month against Vodafone's £7. On CityFibre, Sky also goes faster - up to 5Gbps symmetrical against Vodafone's 2.2Gbps.

Vodafone counters with cheaper anytime calls at £8 versus Sky's £18, a Pro 3 bundle offering WiFi 7 and 4G backup, and a direct mobile discount of £2-£4 off the monthly broadband bill for existing Vodafone mobile customers.

Decision: for most households Sky is the stronger choice. Choose Vodafone if you're an existing mobile customer wanting a bill discount, need 4G backup, or want the Pro 3 hardware bundle.

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At a glance: Vodafone vs Sky

Top picks: Vodafone and Sky broadband deals

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Price

Winner: Sky is cheaper than Vodafone at most speed tiers - and the gap widens at gigabit speeds. Vodafone mobile customers can close the gap with a £2 monthly discount, but Sky remains cheaper across the board.

Sky and Vodafone are among the most competitively priced full fibre providers on Openreach, and both include a home phone line as standard. At 150Mb, Sky charges £23 a month against Vodafone's £24. Sky's £5 setup fee is refunded on your first bill, so it doesn't affect the overall cost.

Vodafone mobile customers can reduce that gap with a £2 monthly discount - bringing Vodafone Full Fibre 150 to £22, marginally cheaper than Sky. For non-mobile customers, Sky is the cheaper option at this tier.

The gap widens at higher speeds. Sky's Full Fibre 500 is £27 against Vodafone's £28, and at gigabit speeds Sky Gigafast is £30 against Vodafone's Full Fibre 910 at £33 - a £3 monthly difference that adds up to £72 over a 24-month contract.

Annual price rises compound the difference. Sky increased prices by £3 per month in April 2026, with further rises possible each April under "prices may rise" terms - with exit rights if a mid-contract rise is confirmed. Vodafone applies a fixed £3.50 per month rise each April from 2027, with no exit right. Over 24 months the total cost difference will depend on how Sky's rises play out in future years.

Whole-home WiFi is worth factoring in too. Sky's WiFi Max - mesh pods and a whole-home speed guarantee of 25Mbps in every room - costs £4 a month. Vodafone's Pro 3 is more expensive - at £8 a month - but bundles considerably more: a WiFi 7 router upgrade, boosters, and 4G backup. For households that just want better coverage, Sky WiFi Max does the job for less.

On calls, Vodafone's anytime plan is £8 a month against Sky's £18. Both include a home phone line as standard, so this only matters for households that still make regular landline calls - and for those that do, Vodafone is considerably cheaper.

The picture shifts further for existing Sky TV customers. Bundling Sky Full Fibre 300 with Essential TV brings the combined cost to £35 a month, reducing the effective broadband cost to £20 - well below both providers' standalone broadband prices. For households that would take Sky TV regardless, the bundle makes Sky the more cost-effective overall package by a significant margin.

Sky is the cheaper choice for most standalone broadband customers. Vodafone mobile customers with a £2 discount can match or undercut Sky at entry level - but above that, Sky holds the price advantage at every tier.

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Broadband packages

Winner: Vodafone offer more ways to customise, but Sky's WiFi add-on does the same job for less - and Sky TV bundle customers pay less for broadband overall.

Both providers start with a standard full fibre plan: WiFi 6 router, home phone line, 24-month contract. The choice between them comes down to what you want to add on top.

Vodafone offer a tiered upgrade system that gives customers real flexibility. On any plan, customers can choose from:

• Super WiFi (£7/month): up to three WiFi 6 boosters for whole-home coverage
• Pro 3 (£8/month): WiFi 7 router upgrade, boosters, and 4G backup - all in one bundle
• Xtra (£8/month): Apple TV 4K box, three months Apple TV+, and anytime calls

Sky's range is simpler, with one coverage upgrade and an optional TV bundle:

• WiFi Max (£4/month): up to three Plume mesh pods, whole-home speed guarantee of 25Mbps in every room
• Sky TV: Essential or Ultimate bundles, with broadband discounted as part of the combined price

For households that just want whole-home coverage, WiFi Max delivers the same outcome as Super WiFi for less. Vodafone's Pro 3 goes further - WiFi 7 hardware, 4G resilience, and a router upgrade combined - but it's aimed at households that want the full premium setup, not just better signal around the house.

Here's how the full fibre Openreach plans compare side by side:

On Openreach, both providers cover 75Mb to 900Mb. Vodafone add a 1.6Gbps tier that Sky don't offer on this network - useful for a small number of households, but not a factor for most.

For customers in a CityFibre area, both providers reach multi-gigabit speeds - but via different networks and at different ceilings:

Vodafone reach 2.2Gbps symmetrical across 4.7 million CityFibre homes. Sky's Gigafast+ range goes further still, offering 2.5Gbps and 5Gbps symmetrical where available. CityFibre coverage is still limited - check with the postcode tool to see what's available at your address.

For households still on part fibre, both providers offer a superfast option over the same Openreach infrastructure:

Part fibre plans are comparable on both sides, and the same upgrade options apply - Sky's WiFi Max and Vodafone's Super WiFi or Pro 3 - regardless of speed tier.

Vodafone's Xtra add-on is a practical bundle for Apple households, but a narrow TV offer. Sky TV is a fundamentally different proposition - 130+ live channels, Netflix, Disney+, HBO Max, and Sky's own content, with bundle pricing that reduces the effective broadband cost well below Vodafone's standalone rate.

Sky win for most broadband-only customers on price, coverage add-on value, and service record. Vodafone win for existing mobile customers who want a bill discount, households that need 4G backup via Pro 3, or those wanting the most flexible upgrade options.

Read more in our full reviews of Vodafone broadband and Sky broadband.

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Broadband speed

Winner: Vodafone reach further on Openreach with a 1.6Gbps tier, but Sky go faster on CityFibre with 5Gbps symmetrical - the fastest consumer broadband available from a major UK provider.

On Openreach full fibre, Vodafone and Sky are closely matched across the tiers most households actually use. Both deliver equivalent download speeds from 150Mb through to 900Mb, and the differences in upload speeds are marginal for typical home use.

Where it starts to matter is for households regularly uploading large files or running bandwidth-heavy work setups - Vodafone's upload at the gigabit tier is faster, though the gap is small.

Here's how the two providers compare on Openreach:

Vodafone's 1.6Gbps Openreach plan has no Sky equivalent on this network. It's a niche tier aimed at households with serious bandwidth demands - home servers, 4K video production, multi-user setups - but for the vast majority, 900Mb already provides substantial headroom.

For customers in a CityFibre area, the comparison shifts considerably. Symmetrical speeds - uploads matching downloads - are a significant real-world upgrade over Openreach's asymmetric model, especially for anyone working from home or running cloud-connected devices. Here's how both providers compare on CityFibre:

Vodafone reach 2.2Gbps symmetrical across their CityFibre footprint. Sky's Gigafast+ range goes further, with 2.5Gbps and 5Gbps symmetrical where available - currently the fastest speeds on offer from a major UK provider. CityFibre currently passes 4.7 million homes, with a target of 8 million within the next few years. Check the postcode tool to confirm what's available at your address.

Advertised speeds must be received by at least 50% of customers during peak hours of 8-10pm, making them a reliable indicator of real-world performance.

Minimum download speeds

Minimum guaranteed speeds are more useful than most customers realise. They set a contractual floor - if speeds fall and the provider can't fix the problem within 30 days, customers can exit penalty-free. A higher minimum also signals how confident a provider is in their own network performance.

Here's how the two providers compare on minimum guaranteed speeds:

Sky's guarantees are substantially stronger at every tier. At 500Mb, Sky guarantee 400Mb against Vodafone's 250Mb - a meaningful difference in areas where line quality varies. At 900Mb, it's 600Mb vs 455Mb. Sky also back their guarantee with a one month subscription refund if minimums aren't met, on top of the right to exit. Vodafone offer exit rights only, in line with Ofcom's baseline.

For most households, headline speed drives the decision - and on that front the two providers are close on Openreach. But for anyone signing up in an area with variable line quality, or who simply wants stronger contractual protection, Sky's minimum speed guarantees make them the more reassuring choice.

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Router

Winner: Both providers offer WiFi 7 at the top tier. Sky's Gigafast+ Hub is the more capable device, but it's exclusive to CityFibre plans. On Openreach, Vodafone's Pro 3 is the only route to WiFi 7.

Vodafone include the Power Hub with all plans - a dual-band WiFi 6 router with four gigabit Ethernet ports and WPA3 security. Sky include the Max Hub as standard on all Openreach full fibre plans - dual-band WiFi 6, same port configuration, same security standard.

Here's how the two standard routers compare:

At the base level there's nothing meaningful to separate them. Both handle everyday broadband use comfortably - the router won't be the deciding factor at this tier.

The upgrade options are where the two providers diverge. Vodafone's Ultra Hub 7, included in Pro 3, steps up to dual-band WiFi 7 with eight antennas and a 2.5Gb LAN port. It also includes built-in 4G backup - if the broadband line drops, the router automatically switches to Vodafone's mobile network. Sky offer no equivalent on Openreach.

Sky's WiFi 7 hardware is the Gigafast+ Hub, supplied exclusively with CityFibre plans. It's a more capable device than the Ultra Hub 7 - tri-band WiFi 7 including the 6GHz band, 10Gbps Ethernet ports, and WiFi Max mesh coverage included at no extra cost.

Here's how the two premium routers compare:

The Gigafast+ Hub leads on hardware - tri-band WiFi 7, the 6GHz band, and 10Gbps Ethernet ports put it ahead of anything else a major UK provider currently supplies. But it's only available to customers in CityFibre areas on multi-gigabit plans. Openreach Sky customers have no upgrade path to it.

Vodafone's Ultra Hub 7 is the more accessible premium option. Any customer taking Pro 3 gets it - on any Openreach or CityFibre speed tier - along with 4G backup that Sky don't offer at all.

WiFi 7 device support is still limited across most UK homes. iPhone 16 series, Samsung Galaxy S25, and Google Pixel 9 support it - but most laptops and older devices don't yet. The hardware is future-proof; the practical benefit is currently narrow for most households.

Both providers offer app-based management - parental controls, device scheduling, and network security. Sky's MySky app unlocks additional controls with WiFi Max. Vodafone's Broadband app offers similar tools and is well-regarded for usability.

For most households the standard router on either side is sufficient. The upgrade decision matters most for larger homes, heavy multi-device setups, or customers who want 4G backup resilience - where Vodafone's Pro 3 is the more practical premium option for anyone on Openreach.

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TV bundles

Winner: Sky. Their TV bundles offer a full broadcast and streaming package at a competitive combined price. Vodafone's Xtra add-on is a streaming box, not a TV service.

Vodafone offer one TV option: their Xtra add-on bundles an Apple TV 4K box, three months of Apple TV+, and anytime calls for £8 a month on any plan - bringing Full Fibre 150 to £32 a month in total.

Sky offer two bundle tiers with broadband. Essential TV includes Netflix Standard with Ads, Sky Atlantic, Discovery+, and 100+ channels. Ultimate TV adds 35 premium channels including Sky Entertainment, HBO Max, Disney+, and Hayu. Both TV tiers are priced the same whether taken with Full Fibre 150 or Full Fibre 300 - making 300Mb the better starting point for most households. Vodafone has no equivalent 300Mb tier, so the comparison below uses Sky's 300Mb bundle against Vodafone's 150Mb plan.

Both Sky bundles reduce the effective broadband cost below Vodafone's standalone price, making them worthwhile for anyone who would take a pay TV plan regardless.

Here's how the bundles compare at the 150-300Mb tier:

The products aren't equivalent. Xtra delivers a streaming device and a short-term subscription to one platform. Sky's bundles deliver a full broadcast TV service - live channels, on-demand content, and the option to add Sky Sports, Sky Cinema, or TNT Sports on top. Sky's hardware is loaned, not owned.

For a full view of current TV and broadband bundle pricing from both providers:

At £8 a month, Xtra makes sense if you want both things it delivers: a streaming device and anytime calls. The Apple TV 4K box retails for around £150, which accounts for most of the £8 - effectively leaving anytime calls at around £1.75 a month, against Sky's £18 standalone price.

For households that want live TV, Sky is the only option between the two.

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Customer service

Winner: Sky have one of the lowest complaint records among major broadband providers, while Vodafone's complaints have consistently run above the industry average.

Sky have ranked among the least complained-about broadband providers in Ofcom's quarterly reports for several years running. Vodafone's record is patchier - complaint levels have sat above the industry average for most of the past two years.

Vodafone's most notable spike came in Q2 2023, when Ofcom attributed the rise primarily to faults, service and provisioning issues. Their complaint levels have remained elevated since.

The chart below tracks both providers' complaint trajectories over time, putting individual quarters in context.

In the most recent data, Q3 2025, Sky received 6 complaints per 100,000 customers and Vodafone received 10, against an industry average of 8. The previous quarter told the same story: Sky on 6, Vodafone on 9.

Over the full year 2024, Sky averaged 21 complaints per 100,000 customers - Vodafone averaged 50. That's a consistent gap across multiple quarters, not a one-off.

Complaint volume only captures customers who escalate to the regulator. Ofcom's 2025 Comparing Customer Service report, covering 2024 data, gives a broader picture of satisfaction across both providers:

The satisfaction scores complicate the headline complaint figures. Vodafone customers are more satisfied with their overall service and broadband speed than Sky customers. On complaints handling, the two providers are level at 63%.

Vodafone's call waiting time of 25 seconds is among the fastest of any major provider. Sky's 46 seconds is also well above the industry average, but there's a clear gap between them for anyone who needs to call in.

Where Sky pull clear is complaint volume. Their 2024 annual figure of 21 per 100,000 is less than half Vodafone's 50 - and that gap holds consistently into 2025. Sustained over time, that's the most reliable indicator of whether things are going wrong at scale.

Sky win on complaint levels and their record is more consistent. For customers who don't encounter problems, the day-to-day experience with either provider is broadly comparable - and on some satisfaction measures, Vodafone come out slightly ahead.

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Verdict: Sky or Vodafone broadband?

Overall winner: Sky - cheaper at most speed tiers, stronger service record, better speed guarantees, and a cheaper WiFi guarantee. Vodafone is the better fit for existing mobile customers or those wanting 4G backup.

These are two well-matched providers, and the right choice depends more on what you want from your broadband than on which is objectively better.

Sky wins on price at most standard tiers - £23 against Vodafone's £24 at 150Mb, and the gap widens to £3 at gigabit speeds. Their complaint record is significantly better than Vodafone's, consistently so over several years. Their minimum speed guarantees are stronger at every tier. And their WiFi Max add-on costs £4 a month against Vodafone's £7 - guaranteeing 25Mbps in every room against Vodafone's 10Mbps.

Vodafone's case rests on a different set of strengths. Their Pro 3 upgrade - WiFi 7, 4G backup, and boosters - is the most practical premium hardware package available on Openreach. Existing Vodafone mobile customers get a £2 monthly discount, which closes or reverses the price gap at entry level. And their anytime calls plan is £8 a month against Sky's £18 - a significant saving for households that still use the landline regularly.

For households that want TV, there's no real comparison. Sky's bundles reduce the effective broadband cost well below both providers' standalone rates, while delivering a full broadcast and streaming service. Vodafone's Xtra add-on is a streaming device, not a TV service.

Choose Sky broadband if you want:

• Cheaper broadband at most speed tiers
• The best complaint record among major providers, consistently
• Stronger minimum speed guarantees at every tier
• Better whole-home WiFi coverage for less - 25Mbps guaranteed for £4/mth
• Sky TV bundled with broadband at a reduced combined price
• The fastest consumer broadband available - 5Gbps on CityFibre

Choose Vodafone broadband if you want:

• A discount for existing Vodafone pay monthly mobile customers - closing the price gap at entry level
• WiFi 7 hardware and 4G backup on Openreach, via Pro 3
• Cheaper anytime calls - £8/mth against Sky's £18
• Symmetrical speeds up to 2.2Gbps on CityFibre
• The most flexible upgrade options for broadband-only customers

For most households, Sky is now the stronger overall choice - better priced, better supported, and with a more comprehensive TV option. Vodafone is the right call for existing mobile customers, households that need 4G backup, or those who make regular landline calls.