Choose Broadband Awards

Sky has previously won awards in the Choose Broadband Awards, including:

customer service award 2023
best tv award 2023
best triple play award 2023

Sky Broadband Reviews

Read our in-depth reviews of Sky broadband plans, including performance, pricing, contract terms and who each package is best suited to.

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Sky broadband: what's on offer?

Sky offers home broadband using both the Openreach and CityFibre full fibre networks, depending on availability in a customer's area.

Sky provides a range of full fibre and superfast broadband packages, with performance and features varying by network.

Sky has a strong track record on customer service, reflected in consistently low complaint levels and positive independent ratings.

All Sky broadband packages include Sky Talk as standard, which provides a digital home phone line with pay as you go calls. Customers can choose to add inclusive call plans if they want unlimited or evening and weekend calls.

Sky broadband can also be bundled with Sky TV, with customers often able to access exclusive discounts or package savings when taking both services together.

Customers can choose from the following Sky broadband packages, subject to local availability:

  • Sky Superfast
  • Sky Full Fibre 75
  • Sky Full Fibre 150
  • Sky Full Fibre 500
  • Sky Full Fibre Gigafast
  • Sky Full Fibre 2.5 Gigafast+
  • Sky Full Fibre 5 Gigafast+

Sky's Gigafast+ plans are only available in a limited number of areas served by the CityFibre network.

Where full fibre has not yet been rolled out, Sky Superfast is usually available instead, with speeds delivered over part fibre connections.

Read more in our review of Sky broadband.

Availability of Sky broadband

Sky broadband is available to the vast majority of homes across the UK, with coverage and available speeds depending on the network serving each address.

Sky offers full fibre broadband through both the Openreach and CityFibre networks. Openreach full fibre is now available to around 20 million premises, while CityFibre has passed more than 4.5 million homes.

Both networks continue to expand. Openreach aims to reach 25 million premises by the end of 2026, while CityFibre plans to extend coverage to around 8 million homes over the next few years.

Where full fibre is available, Sky connects homes using fibre to the premises (FTTP), which delivers faster and more reliable speeds via a fibre optic cable running directly into the property.

In areas where full fibre has not yet been rolled out, Sky broadband is still available using part fibre connections, typically offering average download speeds of up to 59Mbps.

To check which Sky broadband packages and speeds are available where you live, use our postcode checker above.

Sky broadband speeds

Sky broadband offers a range of speeds to suit different households, from superfast part fibre connections through to full fibre and multi-gigabit plans where available.

Superfast broadband starts at average download speeds of around 67Mbps, while Sky's full fibre packages range from 75Mbps up to 900Mbps on Openreach, and up to 5Gbps in selected CityFibre areas.

Availability and speeds depend on the network serving your address, so enter your postcode above to see which Sky broadband deals are available where you live.

The average broadband speeds shown in the comparison table above must be received by at least 50% of Sky customers during peak times. When signing up, new customers are also given personalised speed estimates based on their address.

Here are the advertised average download and upload speeds for Sky broadband packages:

Average download speed Average upload speed
Superfast 67Mb 16Mb
Full Fibre 75 75Mb 16Mb
Full Fibre 150 150Mb 27Mb
Full Fibre 500 500Mb 60Mb
Full Fibre Gigafast 900Mb 90Mb
Full Fibre 2.5 Gigafast+ 2.5Gb 2.5Gb
Full Fibre 5 Gigafast+ 5Gb 5Gb

Sky broadband is delivered over both the Openreach and CityFibre networks. In Openreach full fibre areas, upload speeds are lower than download speeds, in line with other Openreach-based providers.

In CityFibre areas, Sky offers symmetrical full fibre broadband, meaning upload speeds match download speeds at each tier. CityFibre availability currently includes Full Fibre 150, Full Fibre 500, Full Fibre Gigafast, and the multi-gigabit Gigafast+ plans, with Gigafast+ exclusively available on the CityFibre network.

Sky also provides a minimum guaranteed download speed at sign-up. If your broadband consistently falls below this guaranteed minimum for three consecutive days or more, and Sky is unable to resolve the issue within 30 days, you may be able to leave your contract without early termination charges.

Which is the best Sky broadband deal?

The best Sky broadband deal depends on a combination of current offers, availability at your address, and how your household uses the connection.

When comparing Sky broadband packages, it helps to consider:

  • Which Sky broadband plans are available at your postcode
  • How many people will be using the connection at the same time
  • How many devices will be connected to the WiFi
  • Whether the household regularly uses bandwidth-heavy services such as online gaming or 4K streaming

We cover this in more detail in our main Sky broadband review, including which types of households each plan is best suited to. You can also read our individual guides to each Sky broadband package:

Sky also offers discounts for new customers who bundle broadband with TV services such as Sky Stream or Sky Glass. You can find more details about these offers on our Sky TV and broadband page.

New customer offers

The Sky broadband deals listed above are available to new customers only, which generally means you'll need to have had broadband with another provider for at least three months to be eligible.

New customer offers from Sky typically include reduced or waived setup fees, along with discounted monthly prices for an introductory period.

We list the latest Sky broadband deals in the table above and keep prices and offers updated regularly as they change. In some cases, prices available through our comparison service may differ from those shown on Sky's own website, so it's important to use the Get deal buttons above and sign up online to access the listed offers.

Sky also offers additional discounts when broadband is bundled with Sky TV services such as Sky Stream or Sky Glass. You can compare current Sky broadband and TV deals here.

Key terms for Sky broadband deals

Sky broadband plans are provided on a 24-month minimum term contract. Cancelling before the end of this period may result in early termination charges.

Sky reserves the right to apply annual price increases, including during a minimum contract period.

Sky does not set these increases in advance. However, in 2025, prices for existing Sky broadband and TV customers rose by an average of 6.2%.

When broadband prices increase, Sky has typically allowed broadband-only customers the option to cancel their contract without penalty. This right does not usually apply to customers who also have Sky TV.

Any Sky Broadband Hub or Sky Max Hub supplied with the service remains Sky's property and may need to be returned when the broadband service ends.

Frequently Asked Questions

What router comes with Sky broadband?

Sky full fibre broadband packages come with the Sky Max Hub. This router supports WiFi 6, uses dual-band wireless, and includes four Gigabit Ethernet ports for wired connections.

The Sky Max Hub is designed to handle busy households, with support for large numbers of connected devices and multiple internal antennae to help maintain coverage around the home.

Customers in part-fibre areas who take Sky Superfast or Ultrafast plans will receive the Sky Broadband Hub instead. This is a WiFi 5 router, suitable for lighter usage and fewer connected devices.

Customers who want stronger wireless performance on part-fibre plans can upgrade to the Sky Max Hub by adding Sky's WiFi Max add-on, which starts from £4 per month.

Does Sky offer a WiFi guarantee?

Yes. Sky offers a whole home WiFi guarantee through the Sky WiFi Max add-on, which can be added to any Sky broadband package.

WiFi Max includes a router upgrade for customers supplied with the Sky Broadband Hub, along with additional WiFi pods where needed to improve wireless coverage around the home.

The WiFi guarantee promises minimum wireless download speeds in every room. For Sky full fibre packages with speeds of 150Mbps and above, this minimum is 25Mbps. For Full Fibre 75, Full Fibre 100, and all part-fibre plans, the guaranteed minimum is 10Mbps.

If these minimum speeds aren't achieved, Sky will provide up to three WiFi pods to extend coverage and improve performance.

WiFi Max also includes daily line monitoring with automatic fixes where possible, off-peak engineer visits if required, and 2GB of backup data for Sky Mobile customers if the fixed broadband connection goes down.

Sky WiFi Max is available on all Sky broadband packages and costs from £4 per month for new customers.

Does Sky broadband include a home phone line?

Yes. Sky broadband includes a digital home phone line as standard, with pay-as-you-go calls included in the advertised price.

Customers can choose to add an inclusive call plan if needed, such as Evening & Weekend calls or Unlimited Anytime calls to UK landlines and UK mobiles.

The home phone service is delivered as a digital voice line rather than a traditional copper line. It connects through the broadband router, so it requires mains power to work and won't function during a power cut unless a suitable backup solution is in place.

How do Sky parental controls work?

Sky broadband includes parental controls through Sky Broadband Shield, which work at network level.

Sky Broadband Shield allows customers to filter content by age category, block adult websites, and set internet access times across the home WiFi network.

The service is switched on by default for new customers. While it can be turned off, Broadband Shield also provides protection against known malware and phishing sites alongside its content filters.

Customers who add Sky WiFi Max get more advanced controls through the MySky app, including the ability to manage settings by individual device and group devices by family member.

What happens if I can't afford my Sky broadband bill?

If you're struggling to pay your Sky broadband bill, it's important to contact Sky as early as possible to discuss your situation.

Sky offers a social broadband tariff for eligible customers who receive certain means-tested benefits.

Sky Broadband Basics is available to existing Sky customers and costs £20 per month, with average download speeds of around 36Mbps.

Unlike standard Sky broadband packages, Sky Broadband Basics has no early termination charges and is not subject to annual price rises.

Is Sky customer service any good?

Sky consistently performs well for customer service compared with other major UK broadband providers.

This is reflected in independent research, industry complaint figures, and long-term customer satisfaction tracking.

Sky was awarded Gold for customer service in the Choose Broadband Awards 2023, as well as in 2022.

You can see how Sky compares with other providers in our guide to broadband customer service.

This broadband comparison is produced and maintained by Choose, under the editorial oversight of Lyndsey Burton, Founder and Managing Director.