Shell Energy Broadband: What's on offer?

Shell Energy Broadband offer a wide range of broadband speeds with a no-frills service helping to keep prices as low as possible.

They've recently upgraded their wireless router to a new device which supports the latest WiFi 6 protocol, so those with newer devices can receive even faster speeds.

Shell Energy Broadband provides connections to homes across the UK, with deals available on both part-fibre and full fibre plans, using the Openreach network.

Customers can choose from the following packages, although these vary between locations so it's a good idea to use the postcode checker at the top of this page to see what's available in your area.

  • Superfast Fibre: 38 - 67Mbps
  • Ultrafast Fibre: 145 - 290Mbps
  • Full Fibre: 109 - 944Mbps

Only the Superfast Fibre and Ultrafast Fibre plans come with line rental and the option to include an inclusive call plan. While Shell Energy Broadband full fibre packages come as data-only lines to keep prices low.

Read more about Shell Energy Broadband in our review.

Availability of Shell Energy Broadband

Shell Energy Broadband Superfast Fibre and Superfast Fibre Plus packages are available to around 97% of UK homes that haven't yet been reached by the full fibre rollout.

These plans offer average download speeds of up to 67Mbps through part-fibre connections, where fibre is laid to the street cabinet and then copper connects a home.

Shell Energy Broadband also offer two boosted part-fibre plans; Ultrafast Fibre and Ultrafast Fibre Plus. These deals are available to around 2.8 million homes and use a technology called G.Fast to boost speeds at the street cabinet up to 290Mbps on average.

The fastest Shell Energy Broadband plans are delivered using full fibre to the home connections however, and these plans are now available to over 12.5 million premises across the UK.

Shell Energy Broadband provide their full fibre connections using the Openreach FTTP network, which aims to reach 25 million premises in the next few years. Due to the rapid rollout availability is always changing, and so it's worth checking availability using the postcode tool above.

Shell Energy Broadband speeds

Shell Energy Broadband offers a range of speed choices from 11Mbps on the slowest copper plans, to 944Mbps on their fastest full fibre deal.

The speeds available vary depending on the technology available to each home, as well as some variation based on distance from the local telephone exchange where full fibre isn't yet available.

The advertised average speeds listed with Shell Energy Broadband deals must be received by at least 50% of their existing customer base, so these figures provide a good illustration of what we can expect.

Average download speed Average upload speed
Superfast Fibre 38 Mbps 9 Mbps
Superfast Fibre Plus 67 Mbps 17 Mbps
Ultrafast Fibre 145 Mbps 25 Mbps
Ultrafast Fibre Plus 290 Mbps 45 Mbps
Full Fibre 100 109 Mbps 20 Mbps
Full Fibre 200 207 Mbps 30 Mbps
Full Fibre 300 311 Mbps 48 Mbps
Full Fibre 500 525 Mbps 73 Mbps
Full Fibre 900 944 Mbps 112 Mbps

For customers signing up to copper and part-fibre connections, Shell Energy Broadband will also provide an estimated speed range, which can give a clearer indication where distance can affect broadband speeds.

New customer offers

Shell Energy Broadband usually offer reduced prices for an introductory period when new customers sign up to one of their broadband deals.

Discounts make these broadband deals much more affordable, but it's worth remembering prices will go up at the end of the minimum term, so customers will need to recontract or switch again at that point.

We list the latest Shell Energy Broadband deals available above and keep our prices updated as and when offers change. Prices can vary between comparison services and Shell Energy Broadband directly, so it's important to use the 'Get deal' buttons above and sign up online to get the listed offers.

Key terms of Shell Energy Broadband

Shell Energy Broadband deals come with a minimum contract term of 18 months. During this period prices are often reduced, and will increase at the end of the contract.

When customers are coming to the end of their contract, Shell Energy Broadband will send notifications letting customers know if prices will increase and what deals are available to them if they want to take out a new contract.

Out of contract price increases are relatively new for Shell Energy Broadband, as these were first introduced on contracts taken out or renewed after October 2021.

However, the good news is a previous contract term which charged customers a £15 leaving fee has been removed since March 2021. This policy was adopted from First Utility after Shell Energy took over their broadband customers, and is very unlikely to return.

Shell Energy Broadband do apply annual price rises, and this applies to customers both within their minimum term and those who are out of contract with the provider. Prices will go up by Consumer Price Index (CPI) + 3% in April of each year.

Frequently Asked Questions

How much does Shell Energy Broadband cost?

Shell Energy Broadband packages cost from as little as £24.99 per month for superfast part-fibre plans, while full fibre connections cost from £29.99 per month.

Setup and activation are currently free, and Shell Energy Broadband provide customers with a free WiFi 6 router.

What router comes with Shell Energy Broadband?

All Shell Energy Broadband packages now come with an updated WiFi 6 hub manufactured by Sagemcom.

The new router offers dual-band wireless and support the latest wireless protocol 802.11ax as well as updated security with WPA3 encryption.

Does Shell Energy Broadband include a home phone?

Shell Energy Broadband includes line rental and the option to bundle inclusive calls with their Superfast Fibre and Ultrafast Fibre broadband plans.

Customers living in full fibre enabled areas will only be able to sign up to a full fibre deal, and these are data-only lines with no option to include a home phone line.

Does Shell Energy Broadband offer rewards?

Shell Energy Broadband customers who joined or renewed before 5th October 2023 get a 3% saving on Shell fuel up to a maximum of 60 litres each month.

New customers signing up after the 5th October 2023 can still join the Shell Go+ rewards programme and receive exclusive discounts and offers on purchases, as well as bonus rewards, but they won't be eligible for the fuel rewards.

How long does it take to get Shell Energy Broadband?

Shell Energy Broadband say customers will be connected within 14 days of ordering a broadband plan, and they'll be notified of their activation date with a 48-hour window.

Customers switching to Shell Energy Broadband from another Openreach provider, such as BT, Plusnet, Sky, and some TalkTalk customers, only need to order a Shell Energy Broadband deal and the switch will be handled for them, including closing their old account.

Those switching from other networks such as Virgin Media however, will need to handle the switch themselves, including notifying their existing provider and cancelling their services.