Virgin Media TV deals review

samantha smith
By Samantha Smith

virgin media logo 2

VIRGIN Media are best known for their super-speedy broadband and adverts featuring the world's fastest man.

Our Rating
Features:

Value for money:

Customer service:

Overall
5 out of 5

However, with their super smart Tivo boxes and bespoke packages, the media giants also offer one of the best pay TV services in the UK.

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Whilst many may still regard Sky as the best when it comes to TV, there are many benefits to Virgin's TV packages, which we'll look at in this review.

We'll also go through the basic TV bundles and add-ons available, as well as consider what adding services like broadband, home phone and mobile services will cost.

Special offers

Here's Virgin's latest special offers for new customers who sign up online and those thinking of upgrading:

What's on offer? When you join online for: Need to know:
virgin media TV, broadband and phone bundles from £33 a month Virgin's TV, broadband and phone bundles.12-month contract.
£20 activation fee.
virgin media Broadband and phone from £27 a month Virgin's broadband and phone bundles.12 month contract.
£20 activation fee.

Availability

The biggest issue a lot of people have with Virgin Media is that they can't get it. At present less than 50% of UK premises are covered by the network, almost all of which are in urban areas.

Expansion plans mean that by 2020, about 60% of premises will be covered by 2019 - ahead of schedule - but those who don't live in or near a major urban centre either need to campaign hard to become one of Virgin's next smaller connected communities or look elsewhere.

Then there's the sizeable minority who live in a Virgin-capable area but are lacking the option when their near neighbours are all tooled up.

These are the kinds of gaps in the network that Project Lightning, as the broader expansion plan is known, was originally launched to address - so it's worth getting together with similarly afflicted neighbours and taking action.

Find out whether it's available nearby with our postcode checker:

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Enter your postcode above to check availability in your area.

The basic packages

In a Virgin Media area? Brilliant. Now it's just a case of choosing from one of the many options available.

Here are the basic packages to choose from:

Package Channels Contract term Upfront price Monthly price
Virgin Media Mix TV (previously TV M) 150+ (11 HD) 12 months £20 £22
Virgin Media Fun TV (previously TV L) 190+ (11 HD) 12 months £20 £31.50
Virgin Media Full House TV (previously TV XL) 245+ (50 HD) 12 months £20 £44

All of the above prices include Virgin's latest Tivo box, the V6 box. And while Tivo may also be starting to show its age a little, it remains one of the jewels in Virgin's crown.

With the 1TB box viewers can pause, rewind and record up to 500 hours of TV. This includes the ability to record up to six shows whilst watching an existing recording.

For more information on all the features of Virgin's Tivo boxes visit our full review.

Channels

There is another TV package - Player TV, which is only available as part of a bundle with phone and broadband. But with just over 70 free-to-air channels and only the basic catch up services, it really is only worthwhile as part of the bundle.

It's also important to note that this box only comes with the 500GB Tivo box as oppose to the newer and more advanced V6.

Mix TV is now the entry level standalone TV package, with more than 150 channels. Importantly, they include several from Sky: Sky 1, Living, Sky Sports Mix and Sky Sports News HQ - and the likes of MTV, Fox and Cartoon Network - and the addition of Sky to the catch up services.

Fun TV offers more than 190 channels, including more children's channels, Discovery and Comedy Central among others.

As the name suggests, Full House TV is the package that offers Virgin's most comprehensive range of non-premium channels.

There are more than 245 channels in all including the BT Sport collection which comes at no extra cost. Plus 700 hours of catch up content, and at least 1,500 hours of on demand TV, including 300 hours of kids' TV.

Also whilst Virgin's other packages only include the 11 HD channels we'd find on free-to-air TV, Full House TV includes a further 39 HD channels (50 in total), including Sky, Discovery Channel, more children's TV - and BT Sport.

On the move

Virgin would be missing a trick if they didn't offer subscribers the option to watch TV on the go, in the same way the popular Sky Go service does.

Anyone taking a TV package from Mix TV up automatically gets TV Anywhere, which enables them to watch a selection - note, not all - of the channels in their TV package live on compatible devices wherever they can access broadband or wi-fi.

TV bundle Channels available on TV ...and via TV Anywhere
Mix TV 150+ 70+
Fun TV 180+ 70+
Full House TV 230+ 100+

Courtesy of the Virgin TV Anywhere App it's now also possible for subscribers to watch content via their mobile phones and tablets. Although again this service is restricted to customers of Mix TV and above, meaning Player TV subscribers miss out again.

Virgin also note that the app is only accessible to selected iOS and Android devices, namely those that have sufficient streaming capabilities.

Extra channels

Whichever package viewers take, there are extras like Sky Cinema, sports coverage from Sky, BT and ESPN and more - plus further on demand content via a Tivo-boosted Netflix subscription.

The newly refreshed Sky Cinema is available for £21 a month as part of a package that includes 11 live channels, Premiere +1 and the on demand channel - in HD as standard:

Package What you get Price/mth
Sky Cinema Sky Cinema Premiere, Premiere+1
Hits
Sky Cinema Disney
Comedy
Select
Greats
Family
Drama and Romance
Sci-Fi and Horror
Action and Adventure
Crime and Thriller
£21

Sport

Package What you get Price/mth
Sky Sports Sky Sports 1, 2, 3, 4 and 5, and Sky Sports F1 £31.75
BT Sport collection BT Sport 1, BT Sport 2, BT Sport Europe, ESPN £18 (included with Full House TV)
MUTV Behind the scenes footage, match analysis, interviews £7
LFC TV Behind the scenes footage, match analysis, interviews £7
BoxNation Amateur, domestic and international boxing £11
Racing UK Live horse racing, analysis and features £22
Premier Sports NRL, NHL, NASCAR, South American football and more £9.99

Note that while the BT Sport package above is available as an extra to all TV customers, it is already included in the Full House package in both SD and HD versions.

While those adding the BT Sports pack will have both SD and HD content included within the £18 monthly subscription fee. Whereas those who wish to watch Sky Sports content in HD will have to buy a separate HD pack for an extra £7 per month.

Those who are keen not to miss a minute of any of the action will be pleased to know that when they sign up to the BT Sports collection and/or the Sky Sports package they will be able to watch this content via Virgin's TV Anywhere service at no extra cost.

Finally, for sport and movie lovers it is worth bearing in mind that the Sky Cinema and Sky Sports packs can be purchased together for a combined price of £39.25 a month.

Other channels

If the channels mentioned so far aren't quite enough, then Virgin offer a number of other channels that can be added onto existing packages.

There's an interesting option for new parents: Baby TV, which offers "fun programmes" aimed at under-threes. As well as round-the-clock content for £3.50 a month.

While reality TV fans looking for an extra fix of the Kardashians can sign up to on demand service Hayu; it's included free with Full House TV, while other viewers will need to pay £3.99 a month.

This streaming service includes more than 3,000 episodes of shows like Made in Chelsea, Don't Tell the Bride, Real Housewives and many others.

Then there are the Asian channel bundles:

Package What you get Price/mth
Zee Bundle Zee TV, Zee Cinema, Zee Punjabi £7.95
Zee TV Zee TV £4.95
Sony Entertainment bundle Sony MAX, Sony TV Asia £4.95
Star bundle Star Gold, Star Plus, Star Life OK £7.95
Asian Mela All of the above,
plus ARY Digital, B4U Movies,
NDTV Good Times
£12

Whilst it isn't strictly counted as a channel, the subscription service Netflix can be accessed via Virgin TV. Existing Netflix subscribers can use their account details to log in and watch through their TV, whereas new customers can choose to add a subscription to their Virgin Media account.

What's more Virgin's Tivo box integrates Netflix into its search library, meaning any searches made for content will include Netflix shows as well as Virgin TV content.

For more information on accessing Netflix via a TV provider visit our guide here.

Multiroom

The wonder of Tivo doesn't end there. For customers interested in getting a multiroom subscription, having multiple Tivos means being able to stream content from one box to another.

There's more on Virgin's multiroom service here.

Bolt-like broadband

Unusually for an ISP, Virgin offer their broadband without insisting that customers also take their phone line and offer 12-month minimum contracts.

The entry-level service is the fastest of all providers, offering speeds up to 100Mb. While their top end package, Vivid 300 proudly holds the title for the UK's fastest broadband service.

Virgin have also recently introduced a package specifically for gamers, which adds faster, unrestricted, uploads to the 200Mb deal.

Broadband Contract term Upfront price Monthly price
Virgin Media Vivid 100 12 months £20 £38
Virgin Media Vivid 200 12 months £20 £43
Virgin Media Vivid 300 12 months £20 £48
Virgin Media Vivid 200 Gamer 12 months £20 £42.25

New and upgrading customers will be put onto the up to 200Mb tier automatically; existing customers may have to wait for their speed boost, with Virgin saying it could take until summer 2017.

While existing customers on the 50Mb and 100Mb tiers are being offered free speed boosts up to 70Mb and up to 150Mb respectively, new customers might be rather annoyed to learn that they're stuck with the speeds advertised above.

As already mentioned, when it comes to speed Virgin cannot be beaten and even though advertised speeds might not always be reached, what customers actually get is still pretty fast.

Ofcom's latest set of figures, published in November 2016 gave the following average speed results for Virgin's 100Mb and 200Mb services:

Maximum 24 hour average Peak (8-10pm weekdays) average
Up to 100Mb 101.9Mb to 104.5Mb 87.7Mb to 95.2Mb 72.6Mb to 86.1Mb
Up to 200Mb 201.5Mb to 204.8Mb 169Mb to 177.2Mb 143.7Mb to 155.4Mb

When these figures were compiled Vivid 300 had not been launched. However, SamKnows, the organisation Ofcom gets its figures from, has reported the following speeds for the service:

Package Average over 24 hours Peak (8-10pm weekdays)
virgin media Vivid 200 185.7Mb 166.97Mb
virgin media Vivid 200 Gamer 190.5Mb 172.58Mb
virgin media Vivid 300 296.04Mb 281.02Mb

SOURCE: SamKnows and Virgin Media.

There's more on those reported speeds and Virgin's broadband service in general in our review here. For a closer look at their fastest package, see this review.

Home phone

As mentioned above, taking Virgin Media broadband doesn't mean having to take their home phone.

Anyone wincing when looking at those prices and then factoring in line rental, which now costs £19 per month, should take a deep breath - because skimping on the phone line doesn't amount to that big a saving.

Compare the prices above with the prices here, which include the cost of the phone line and inclusive weekend calls:

Package Contract term Upfront price Monthly price
Virgin Media Vivid 100 + Talk Weekends 12 months £20 £32
for 12 mths,
then £45
Virgin Media Vivid 200 + Talk Weekends 12 months £20 £37
for 12 mths,
then £50
Virgin Media Vivid 300 + Talk Weekends 12 months £20 £42
for 12 mths,
then £55
Virgin Media Vivid 200 Gamer + Talk Weekends 12 months £20 £42
for 12 mths,
then £50

Of course, no one has to take Virgin's broadband; so what if we just want to take their phone and TV?

At first glance it might seem as though we'd need to add the cost of one of the following call packages to our chosen TV deal:

Package Inclusive calls Price inc. line rental
Virgin Media Talk Weekends Weekend calls to UK landlines, Virgin Mobile, and 0870 numbers £19
Virgin Media Talk More Weekends Weekend calls to UK landlines, all UK mobiles, 0845 and 0870 numbers £20
Virgin Media Talk More Evening and Weekends Weekend and evening calls to UK landlines, Virgin Mobile, and 0870 numbers £24
Virgin Media Talk More Anytime Anytime calls to UK landlines, all UK mobiles, 0870 and 0845 numbers £27
Virgin Media Talk More International Anytime Anytime calls to UK landlines, all UK mobiles, 0870 and 0845 numbers, and to geographic landlines in 30 destinations £34

However, Virgin Media take bundling seriously - so while customers wanting TV and phone pay the prices outlined above for the phone part of the deal, the price they'll pay for the TV part will drop considerably.

Here's what adding a Virgin phone line (with weekend calls) does to the standard cost of each package:

Package Contract term Upfront price Monthly price
Virgin Media Mix TV + Talk Weekends 12 months £20 £26
for 12 mths,
then £32
Virgin Media Fun TV + Talk Weekends 12 months £20 £34
for 12 mths,
then £40
Virgin Media Full House TV + Talk Weekends 12 months £20 £46
for 12 mths,
then £52

Bear in mind that extras like cheaper rate international calls cost more - but at least Virgin now have a calls package that includes international calls of some sort.

Big Bundles

As seen with the broadband and phone, adding on services doesn't have to cost as much as it might first seem.

To really save money, Virgin's Big Bundles are often the simplest and most effective option.

Bundle TV Channels Broadband Contract term Upfront price Monthly price
Virgin Media Player Bundle More TV: 70+ channels Up to 100Mb 12 months £20 £33
for 12 mths,
then £48
Virgin Media Mix Bundle 150+ channels Up to 100Mb 12 months £20 £45
for 12 mths,
then £55
Virgin Media Fun Bundle 190+ channels Up to 100Mb 12 months £20 £49
for 12 mths,
then £57
Virgin Media Full House Bundle 245+ channels Up to 100Mb 12 months £20 £55
for 12 mths,
then £70
Virgin Media Full House Movies Bundle 245+ channels +
Sky Cinema (in HD)
Up to 200Mb 12 months £20 £65
for 12 mths,
then £90
Virgin Media Full House Sports Bundle 245+ channels
+ Sky Sports
Up to 200Mb 12 months £20 £75
for 12 mths,
then £100
Virgin Media Full House Sports & Movies Bundle 245+ channels
+ Sky Sports + Sky Cinema (in HD)
Up to 100Mb 12 months £20 £81
for 12 mths,
then £113.50
Virgin Media VIP Bundle 245+ channels +
Sky Sports (in HD) + Sky Cinema (in HD)
Up to 300Mb 12 months £20 £90
for 12 mths,
then £125

With the exception of the VIP Bundle, each of the above comes with inclusive weekend calls; VIP customers get inclusive anytime calls.

Only the VIP bundle has come through unscathed, perhaps because it features pretty much everything Virgin have to offer. Launched in April 2016, it looks like Virgin's answer to Sky Q, albeit with much faster broadband.

Virgin mobile

Before late 2014, Virgin were one of just two providers to offer full-on quad-play services, with SIMs for Big Bundle customers.

They've refreshed their bundled SIMs to be slightly better value as quad-play competition heats up, although customers are still limited to one SIM per Bundle.

There are five options available, each on 30-day terms:

Minutes Texts Data Price
Virgin Media 250 Unlimited 250MB £5
Virgin Media 1,000, plus 1,000 to 08 numbers Unlimited 1GB £8
Virgin Media 2,500, plus 2,500 to 08 numbers Unlimited 2GB £10
Virgin Media 5,000, plus 5,000 to 08 numbers Unlimited 3GB £13
Virgin Media 5,000, plus 5,000 to 08 numbers Unlimited 5GB £15

In conclusion

Sign up for Virgin Media

Where Virgin Media have the edge is the speed of their broadband, but their budget Player bundle and the bigger standalone TV packages offer a healthy alternative to Sky.

In addition, the sheer variety of options across all of Virgin's services means it's more likely customers will be able to find - or build - a package that doesn't have too much of what they don't want or need.

Those who are still undecided might want to take a look at the pros and cons of Virgin versus their competitors here.


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