Choose Broadband Awards

Virgin Media won awards in five categories in this year's Choose Broadband Awards, including:

fastest broadband award 2023
best bundle award 2023
most reliable silver award 2023
best triple play silver award 2023

Virgin Media Customer Reviews

Gold star Gold star Gold star Half star
Virgin Media broadband customers have rated them 3.5 out of 5 overall

Speed:

Gold star Gold star Gold star Gold star

Reliability:

Gold star Gold star Gold star Gold star

Satisfaction:

Gold star Gold star Gold star Gold star

Value for money:

Gold star Gold star Gold star

Customer Service:

Gold star Gold star Gold star

Recommendable:

Gold star Gold star Gold star

Ratings based on an independent survey of Virgin Media customers carried out by Choose.

Virgin TV & Broadband: What's on offer?

Virgin Media offer two TV services, their pre-made bundles combining their broadband deals with a TV plan, and their newer streaming-based Flex TV.

Pre-made bundles are built around how much TV content a user gets, but also vary in terms of the broadband speed included.

However, the addition of Volt bundles means customers can more easily upgrade the broadband speed, while only taking the TV content they want to watch, as Volt boosts broadband to the next tier up.

Virgin TV plans range from the Bigger Bundle, to the Biggest Bundle, and up to the top-level Mega Volt Bundle, which includes everything available from Virgin.

Customers can also now choose to add Flex TV to their broadband deal, which offers over 150 TV channels (including Freeview), plus options to add premium packs on a rolling monthly basis.

Read more in our guide to Virgin TV packages.

Virgin Media Bundles

Customers can choose from a range of Virgin Media bundles, which are all compared by price and feature in the table above.

The main Virgin Media Bundles are:

  • Flex: Stream box, 150+ TV channels inc. Freeview, and Virgin Media broadband
  • Bigger Bundle: Stream box, 200+ TV channels inc. premium content from Sky Entertainment and Discovery, plus Virgin Media broadband
  • Biggest Bundle: Stream box, 210+ TV channels, Sky Sports in SD, Sky Cinema in HD, and Netflix, plus Virgin Media broadband
  • Mega Volt Bundle: Stream box, 230+ TV channels, Sky Sports and Sky Cinema in HD, plus Netflix and Gig1 broadband

As well as these pre-made bundles, there are also variations on the above, including:

  • Bigger Bundle + Movies: including Sky Cinema in HD
  • Bigger Bundle + Sports: including Sky Sports in HD

It's also possible to take any one of these Virgin Media bundles with Volt, for example the Bigger Volt Bundle or Biggest Volt Bundle. These packages include an O2 mobile SIM plan as well as Virgin's WiFi Max guarantee, plus other benefits that we cover in our full guide to Volt.

Availability for Virgin Media

Virgin Media TV and broadband deals are only available on the Virgin Media network, which has so far passed over 18.4 million homes, or 60% of the UK.

To find out if Virgin Media is available in your area, use our postcode checker above, which will return bundle deals if you can get them.

It's worth noting that Virgin Media are actively expanding their network, with a planned addition of 7 million properties to their footprint by the end of 2026.

If Virgin Media TV and broadband isn't yet available in your area, you can register interest which will alert the provider to locations where customers want to sign up.

Read more about Virgin Media availability and how to register interest.

New customer offers

The TV and broadband bundles listed on this page are for new customers to Virgin Media.

To be eligible, customers must not have had an active Virgin Media account for at least the last 3 months. Offers for existing customers are likely to vary, but we have a guide on negotiating a new contract with Virgin here.

Prices and offers can vary on Choose from those available on Virgin Media's website directly. It's important to click through on the 'Get deal' buttons and sign up via Virgin's online checkout cart to ensure you get the prices and offers listed here.

Offers for new customers signing up to Virgin TV and broadband include money off for the introductory period, as well as occasionally bill credit offers, and even flash sales from time to time.

The best value for money tends to be found when customers take one of the pre-made bundles listed here, as they offer very good value for money over the broadband-only plans.

Key terms for Virgin bundle deals

Virgin Media TV and broadband deals come with 18-month minimum terms. This means customers can't cancel their services within the minimum term without incurring early termination fees.

Contracts taken out with Virgin Media after 2 April 2023 are no longer subject to a cap on the total amount a customer can be charged for leaving early. That means early termination fees could now be much more expensive.

It's also worth remembering Virgin Media bundle prices tend to go up after the minimum term as customers become 'out of contract'. While these prices can be high, Virgin Media should send out notifications to let customers know when their minimum term is coming to an end, and the options available to them. For example, customers can either choose to switch away or negotiate a new deal with Virgin.

Customers who sign up to Virgin Media after January 2025 will also be subject to new contract terms on annual price rises, with prices going up by £3.50 per month from a customer's April bill each year.

Customers on Volt deals will also see the O2 mobile part of the bundle increase by £1.80 per month.

Finally, equipment provided as part of the Virgin TV and broadband service, including TV boxes and routers, remain property of Virgin and may be requested to be sent back if a customer ends their service.

Frequently Asked Questions

How quickly can I get Virgin Media installed?

Most customers will have to wait around 14 days from the date of ordering to get Virgin Media installed.

However, those who have had Virgin Media at their property before may be able to get the service up and running in as little as four days thanks to the QuickStart service.

Where access issues are present installation could take longer, but customers should be informed of this.

Can I switch to Virgin Media from another provider?

It's now possible to switch to Virgin Media from another provider simply by placing an order for your desired package, then Virgin Media will handle the switch for you.

Thanks to the new One Touch Switch system that's been running since September 2024, customers can now switch between different broadband networks on a 'gaining provider led' basis.

This means Virgin Media will contact your existing provider to arrange moving the service to them and ending your old service.

Read more about switching broadband providers.

What's included in Virgin Media Volt?

Volt is available as an upgrade to most Virgin Media TV and broadband deals.

Volt sometimes boosts the broadband speed to the next tier up, for example M125 broadband would be boosted to M250. In addition, customers get a 6GB or 10GB O2 mobile SIM, while all other O2 mobile plans in the household receive double data.

Other Volt benefits include access to Virgin Media's WiFi Max whole home WiFi guarantee for free, a roaming bolt-on, and discounts through O2 Priority.

Read more about Virgin Media Volt.

Can I watch Virgin Media TV in more than one room?

Virgin Media offers a multiroom service which can be taken as an additional subscription to a TV and broadband plan.

Multiroom offers up to five additional Stream boxes, so a total of six rooms can receive Virgin Media TV. The new Stream box also no longer needs a cable connection as it connects over a customers WiFi, extending the number of rooms that can be reached.

The first extra box costs £10 per month, while subsequent boxes cost an extra £5 per month.

What sports content is on Virgin Media TV?

Customers taking Virgin Media TV will be able to subscribe to sports content from both Sky Sports and TNT Sports (the new name for BT Sport).

The TNT Sports pack is available to add to any pre-made bundle, and Virgin TV customers will get the channels in full 1080p HD as well as access to the TNT Sports Ultimate channel in Ultra HD.

Sky Sports is now available in full HD with the Bigger Bundle + Sports HD and Mega Volt packages, and customers can upgrade Sky Sports to Ultra HD for an extra fee. Sky Sports UHD is also now supported on Flex.

Read more about Sky Sports and TNT Sports packages.

Can I move home with Virgin Media services?

Moving home with an active Virgin Media subscription is fairly straightforward. If Virgin Media is available at the new property customers pay a £20 transfer fee to move their services.

Where customers move to a property where Virgin Media is not available, they can now exit their contract without incurring any early termination charges due a recent change in policy.