Now won awards in four categories in this year's Choose Broadband Awards, including:
Speed:
Reliability:
Satisfaction:
Value for money:
Customer Service:
Recommendable:
Ratings based on an independent survey of NOW Broadband customers carried out by Choose.
Since being relaunched, as 'powered by Sky', NOW Broadband can no longer be bundled with discounts on NOW TV, but customers can take Sky TV instead.
So, NOW Broadband customers can still watch premium content on Sky Entertainment, as well as access channel packs including Sky Cinema, Sky Sports, and TNT Sports.
While NOW TV Memberships offer a low-cost way to watch premium content from Sky, and can be viewed on any device that supports the NOW TV app, including smart TVs, smart TV sticks, consoles and laptops, Sky Stream TV also works without a satellite dish.
NOW Broadband deals offer average download speeds from 61Mbps to 100Mbps at peak times, and now provide coverage in both part-fibre and full fibre enabled areas.
Customers also get a home phone line with pay as you go calls and the option to upgrade the calling plan, as well as options to upgrade the router and access a WiFi guarantee.
NOW Broadband is available in four package choices, which can all be bundled with Sky TV. Customers can choose from Superfast, Full Fibre 75, Full Fibre 100, and Full Fibre 300 plans.
Read more in our review of Sky TV and NOW Broadband.
When Sky TV is taken with NOW Broadband, customers will get Sky Entertainment & Netflix as standard included in the basic package.
It's then possible for NOW Broadband customers to add channel packs later including Sky Cinema, Sky Sports, Sky Kids, and TNT Sports.
Sky Entertainment includes 150 channels, including Sky Atlantic, Sky Max, Sky Documentaries, Sky Nature, Comedy Central, and MTV among many others. Customers also get a free subscription to Netflix Standard with Ads and Discovery+ Basic.
NOW Broadband customers who take Sky TV will get access to all live channels as well as more than 30,000 on-demand shows, so they won't miss out on any premium content.
In addition, the Sky TV box allows customers to pause and rewind live TV, which isn't yet possible with NOW TV Memberships.
Special offers for new customers of NOW Broadband and TV are listed in the table above and kept updated.
To be eligible for these offers customers will have to be new customers of NOW Broadband and they shouldn't have an active subscription with Sky TV either.
Offers for new customers include reduced price broadband for the length of the minimum term, as well as reduced prices on Sky Stream TV and free setup.
To see the latest deals available on NOW TV and Broadband, compare packages in the table above. It's important to click through on offers using the 'Get deal' buttons and sign up online to ensure you get the offers listed.
While NOW Broadband and Sky TV can be taken together, customers will get two separate contracts.
NOW Broadband has a minimum contract term of 24 months, and cancelling before this period ends can incur early termination charges.
Sky TV also comes with a 24-month minimum term, however some of the channel packs that can be added later can be taken on either 24-month terms for cheaper prices, or 30-day rolling contracts for added flexibility.
Any of the optional Talk call plan add-ons also come with a 24-month minimum term and so can't be cancelled early without penalty.
NOW reserves the right to increase prices in their contracts, however they don't specify by how much. This means if prices do go up, NOW will give customers 30 days' notice and the option to cancel their contract and leave penalty free. This also applies to Sky.
While NOW used to offer discounts on their TV Memberships when customers took out NOW Broadband at the same time, the ability to add Sky TV isn't ultimately cheaper than taking the service separately.
This is a drawback to the relaunched NOW Broadband packages, but customers can still access NOW TV if they want to, or get discounts as a new customer on Sky TV instead.
NOW TV offers access to premium content on Sky, however there are some major differences between the two platforms.
Sky TV comes with a set-top box, and content is included in 1080p HD as standard. In contrast, NOW TV must be viewed on a compatible device that supports the NOW TV app and customers will need to pay more to watch content in full HD.
For those who just want to access content on Sky Sports, Sky Cinema, or programmes on Sky Entertainment channels, NOW TV is a good budget-friendly way to do that however.
Read more on Sky TV vs NOW TV.
Customers who sign up to NOW Broadband can also take Sky TV, although the services are separate to each other.
That means, customers will get both a Sky Hub for the NOW Broadband, and a Sky Stream Puck box for the Sky TV service. It's not necessary to have a Sky satellite dish installed as Sky Stream is delivered over the Internet connection.
It's no longer possible to bundle NOW Broadband with NOW TV and receive discounts on the membership plans, however, NOW Broadband customers can still sign up to NOW TV if they want to.
NOW TV Memberships offer discounts on some plans when customers are willing to sign up for a minimum term of 6 months, so there are still deals available.
07 October 2024
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