How to choose the best Direct Save broadband deal
What's good about Direct Save broadband?
Direct Save may not be the first name off the tips of people's tongues when they talk about broadband, yet the independent firm are gaining a deserved reputation for their broadband. On the one hand, they offer a wide range of packages at competitive prices, including superfast fibre broadband at up to 38Mb and up to 76Mb. Yet on the other, they provide considerable flexibility and convenience to their customers, offering those who take a standard ADSL broadband package the chance of a rolling one-month contract.
Added to this, subscription to a Direct Save broadband deal grants customers access to an entirely UK-based customer service centre. This will ensure that they receive a speedier, more efficient response should they ever have any queries or encounter any problems.
Choosing the right broadband package
One of Direct Save's selling points is that they offer a surprisingly extensive variety of different broadband deals and options, yet this also makes choosing which one to go for more complicated for many customers. However, the first thing any potential subscriber can do to help themselves in this respect is to ask themselves how much and how exactly they'll be using their internet connection.
If they expect that they'll be using it lightly and only for general surfing, then one of the up to 17Mb options will be more appropriate for them. Conversely, if they plan to make heavier use of their internet, which could involve the streaming of music or HD TV, then they might want to consider going for one of the faster up to 38Mb or 76Mb deals. Such deals are particularly to be recommended if customers live in larger households, where multiple people tend to connect to the internet simultaneously.
What else do customers get with a Direct Save broadband deal?
As with most other ISPs, Direct Save provide their new customers with a free wi-fi router. Similarly, most of their packages come with unlimited data, although customers who live in certain areas will be able to receive only a capped internet connection (this is still generally quite generous, at around 100MB).
On top of the router and unlimited data, Direct Save also provide customers the option of adding either an Evenings & Weekends or Anytime call plan. This comes at an additional cost, with customers who don't want to pay anything extra still able to make calls via standard pay-as-you-go tariffs.
Things to remember
As mentioned above, Direct Save charges slightly higher prices in certain places, such as more rural and secluded regions. These are generally referred to as "out of area" locations, since they’re areas where there's little or no competition among providers. As such, since Direct Save have their broadband network supplied by Openreach, they have to recoup extra costs, which makes things more expensive for those customers who live in such locations. They have to pay a higher monthly subscription fee, a higher activation fee, and they don't receive an unlimited data allowance either. That said, "out of area" spots now cover a very small, single-digit percentage of the UK, so the chances of this warning applying to the typical customer is now very slim. Still, it’s always worth a customer checking beforehand to see if they happen to live in one of them.
Contracts and no contracts
For the most part, Direct Save broadband deals come with a fixed 12-month contract. Nonetheless, customers interested in a 17Mb package have the option of choosing a no-contract deal, which means they could potentially leave Direct Save or go without broadband after a single month has elapsed. This gives them considerably more flexibility, yet it should be underlined that the monthly no-contract fee is higher than that applying to the 12-month contract.
All Direct Save broadband packages require the customer to pay a one-off activation fee. While this isn't particularly expensive compared to the fees charged by certain bigger providers, they can be quite costly for those who live in "out of area" locations (see above). As such, potential subscribers ought to factor in such costs when deciding on which package to choose.
It's worth noting that all Direct Save broadband deals must be taken with a Direct Save landline. There is no option to have broadband only, or to combine Direct Save's broadband with the landline of another provider. However, while customers are obliged to pay for a line rental, Direct Save do offer a number of call plans, such as weekend & evening and anytime. These can be added to their broadband bundle for a small additional monthly charge.
Go back up to Direct Save's broadband deals