BT Home Essentials

Last updated: 08 September 2023   By Dr Lucy Brown, Editor

BT Home Essentials is the provider's social broadband tariff for households in receipt of means-tested benefits.

The BT Home Essentials packages offer customers on low incomes an affordable broadband and/or home phone plan.

Those in receipt of certain means-tested benefits can choose from two broadband speeds, or simply take a home phone-only plan.

The major benefits of social tariffs like Home Essentials, include a lower monthly cost as well as exclusion from annual price rises and out of contract price rises, so prices stay the same.

bt broadband and phone

BT Home Essential tariffs

BT's social tariff is called Home Essentials, and is the new name for the original BT Basic plan.

Eligible customers can sign up to one of two broadband packages with speeds of 36Mbps or 67Mbps, while those who only need a landline can sign up for the home phone only plan with unlimited minutes to UK landlines and UK mobiles.

Package Broadband Phone calls Monthly price Upfront price Contract term
Home Essentials Fibre Essentials 36Mb average 700 minutes £15 Free 12 months
Home Essentials Fibre 2 67Mb average Unlimited minutes £20 Free 12 months
Home Essentials Home Phone N/A Unlimited minutes £10 Free 12 months

The minimum term on BT Home Essentials plans is 12 months, however this refers more to eligibility than whether customers can move away or cancel or not.

BT will re-check eligibility each year automatically with the Department for Work and Pensions, but customers are free to leave the contract at any time without penalty.

The Home Essentials with Fibre Essentials and with Fibre 2 plans are the same broadband packages provided to standard customers, just at lower monthly prices.

Where full fibre is available customers will be connected to the new network, with part-fibre connections only provided where full fibre hasn't been rolled out yet.

Due to the upcoming closure of the copper phone line network BT aren't advertising a Home Essentials package on a copper only basis. However, for customers who don't yet have access to part-fibre, they should still contact BT as the provider is required by law to offer an affordable tariff to eligible customers everywhere in the UK (apart from Hull which is served by KCOM).

There are no setup fees for BT Home Essentials, and existing customers don't need to pass a credit check. New customers to BT signing up for Home Essentials will have a credit check carried out, and a security deposit may be required if customers have a low credit score.

Home phone calls

All BT Home Essentials packages come with line rental included and a home phone line that can make and receive incoming calls.

Customers also get an inclusive call allowance as part of the package, with unlimited calls to UK landlines and UK mobiles on the Home Phone and Fibre 2 plans, and 700 minutes of calls to UK landlines and UK mobiles on the Fibre Essentials plan.

In comparison to standard prices, the 700-minute call plan usually costs £8 per month, and the unlimited minutes call plan costs £18 per month. So, BT Home Essentials offers a substantial saving for eligible customers, and an upgrade over the previous BT Basic plan.

Do remember that calls to premium rate numbers and international calls aren't included in these call plans however, although customers will get BT Call Protect and Caller Display features.

Read more about stopping spam calls or about the cheapest ways to get a home phone.

Eligibility for BT Home Essentials

BT Home Essentials is available to both new and existing BT customers in receipt of one of the following benefits:

  • Universal Credit
  • Pension Credit (Guarantee Credit)
  • Income Support
  • Jobseeker's Allowance (income based or with contributory allowance that is less than the income-based portion)
  • Employment and Support Allowance (income based or with contributory allowance that is less than the income-based portion)

The person in receipt of the eligible benefit must also be the named account holder applying for the BT Home Essentials plan.

BT work with the Department for Work and Pensions to make applying easy. With just your name, date of birth and National Insurance number they can run an instant check to determine if you're eligible, so there are no more lengthy paper forms to fill out.

Existing customers

It's worth noting that existing customers of BT, and BT-owned Plusnet and EE, are able to switch to BT Home Essentials even during a minimum term without having to pay an early leaving penalty, as long as they're eligible for the plan.

This switch can be done at any time with no additional fees to pay.

How to apply

Applying for BT Home Essentials should be straightforward, and the instant checks with the DWP make the process quick and simple.

BT ask customers to phone one of the following numbers:

  • New customers and existing BT customers: 0800 800 150
  • Existing EE broadband customers: 0800 079 5122
  • Existing Plusnet customers: 0800 432 0200

These phone lines are open between 8am and 9pm Monday to Friday, and 8am to 8pm Saturday and Sunday, although the Plusnet line is only open until 8pm during the week and closed at the weekend.

Do remember that those new to BT will have to undergo a credit check, and while that won't affect eligibility, those with a low credit score may be asked to pay a security deposit.

How to pay the bill

BT Home Essentials plans can be paid by any of the following methods:

  • Direct Debit
  • Online using a debit or credit card
  • By phone using a debit or credit card
  • Using the MyBT app
  • Bank transfer
  • Cheque
  • PayPoint
  • Cash or cheque at a Post Office

BT Home Essentials customers can also request a paper bill for free too, despite this usually costing an extra £3 per bill.

Late payments however are likely to incur BT's standard default charge of £7.50, as there is no indication this doesn't apply to BT Home Essentials.


The BT Home Essentials plan will be provided to eligible customers for 12 months, after 11 months BT will re-check a customer's eligibility with the DWP before extending the plan for another 12 months.

If a customer is no longer eligible for BT Home Essentials, BT will let them know and move them to a standard broadband and phone package priced at £5 more per month, unless they cancel their service.

For those who are moved to a standard plan, it's worth comparing broadband deals at that point and seeing which are currently cheapest to save the most money.

Market comparison

Customers looking at social tariffs like BT Home Essentials should know that BT isn't the only choice, with most broadband providers offering their social tariff to new customers as well.

It's worth knowing what else is available because other social tariffs can be cheaper than BT Home Essentials, although they rarely include a home phone and calls.

Package Broadband Monthly price Upfront price Contract term
Home Essentials 36Mb average £15 Free 12 months
Fibre 1 Essential Up to 38Mb
£12 Free 12 months
Essential 15Mb average £12.50 Free 30 days
Broadband Basics 36Mb average
£20 Free 18 months

Vodafone and Virgin Media both offer a cheaper social broadband tariff than BT, although neither of these deals include any calls, while Virgin Media doesn't include a phone line at all.

Availability for Vodafone's tariff should be most of the UK, while Virgin Media Essential Broadband is only available on the Virgin Media network.

Sky's social broadband tariff is only available to their existing customers, while Sky-owned NOW Broadband offer a social tariff to new customers, but the deal is more expensive in comparison to BT Home Essentials Fibre Essential.

Overall, BT Home Essentials offers good value for money compared to other social tariffs, especially when you consider it includes a home phone line and inclusive calls.


Customers living in the Hull area will need to contact KCOM to sign up to their KCOM Flex deal. That costs £14.99 per month for 30Mbps broadband, or £5.10 for a phone-only plan, and the eligibility rules are pretty much the same as BT Home Essentials.

There are also social broadband tariffs available for those living in Virgin Media's network area, and for those in London who may be able to access deals with Community Fibre.

People living in Hyperoptic-enabled buildings can also access their Fair Fibre plan, which offers a broadband connection for £15 per month, with an optional home phone.

We've details of all social tariffs in this guide, but overall BT Home Essentials should cover most properties.

Lastly, not everyone will be or remain eligible for a social tariff but may still be struggling to afford to stay online.

In these cases, it's worth comparing the cheapest deals available in your area and being prepared to switch for the best prices.

Package Broadband Monthly price Upfront price Contract term
Super Fibre 63Mb average £21 £10 12 months
offer Offer: Save £3/mth until 4 July 2024 then £24/mth + NOW TV membership available reduced for 12 months (Ends 04/07/2024)
Superfast Fibre 38Mb average £23.99 Free 18 months
offer Offer: Money off for 18 months
Fibre 2 65Mb average £26 Free 24 months
offer Offer: £3 off for Vodafone pay monthly customers

Budget providers including NOW Broadband and Shell Energy Broadband offer packages for as little as £21 and £22.99 per month respectively. And for customers living in specific areas, they may also be able to access deals from Hyperoptic and Community Fibre for as little as £18.

Ultimately, it's worthwhile seeing what's available in your area and then sorting deals by price for the lowest offers.

Summary: Is BT Home Essentials a good option?

BT Home Essentials offers an affordable way for people to stay connected online, as well as providing a low-cost home phone service too.

It provides definite benefits over the previous BT Basic plan, including the option of superfast broadband speeds up to 67Mbps on average, as well as unlimited call plans.

In fact, while BT Home Essentials offers a low price for those only wanting the Internet, it offers the best value for money for those who'll also use their home phone too due to the inclusive calls allowance.

It's also one of the few ways left to get a home phone only plan for customers who simply don't want a broadband package.

While promotion and awareness of social tariffs still needs to improve, tariffs like BT Home Essentials are helping to keep low income households connected.


24 July 2023

Since going over to BT Social Tariff for my landline and broadband I haven't been able to use the extension phone in my kitchen or bedroom no ring and no dialling tone , is it right that I cannot have extension phones from my landline with Social Tariff, I am disabled and need to be near a phone I.e. an extension phone in other rooms in my house from my landline .

andy replying to Yvonne
28 August 2023

Because the essentials is fibre make sure your phone is plugged into the back of the router and not the wall, should work fine as im on essentials myself.

28 June 2023

I find the whole process highly confusing and complicated in the sense of what I have been told. I am a graduate doing this as personal rep for my daughter of trying to transfer a landline and broadband for an eligible disabled relative. I must have spent 4 or 5 hrs on phones to providers trying to understand options and we have had men digging up bits of the road for 2 weeks now with technical issues. We now have 2 sets of equipment but the new set not working. In terms of information it is an extremely complicated picture. You are told so many different things. Doubly difficult when acting as a personal rep. And also for a Priority customer. Hard work. They need to get the story right.

12 April 2023

I am on the BT standard tariff with 12 months left on my contract - would BT allow me to switch to the essentials tariff as I am now on a benefit?

Choose team replying to Sue
21 May 2023

Existing BT customers can switch to BT Home Essentials during a contract without penalty if you've become eligible for the social tariff.

Which broadband deals are available in your area?

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