Hyperoptic broadband deals reviewed

samantha smith
By Samantha Smith

hyperoptic broadband hub© Hyperoptic

HYPEROPTIC offer the UK's fastest full-fibre broadband service with speeds up to 1Gb per second, but only those within an enabled building can benefit.

Our Rating
Features:

Value for money:

Customer service:

Overall
4.5 out of 5

Hyperoptic have provided their fibre broadband service to 21 UK cities since 2011, but outside these cities they offer very little coverage.

Those lucky enough to be covered can benefit from Hyperoptic's reasonably priced full fibre broadband offering speeds up to 20Mb, 100Mb and 1Gb. They also offer flexible 30 day contracts.

Read on for our review of Hyperoptic's broadband offering.

Special offers

Hyperoptic broadband offer a competitively-priced fibre service compared to their main rivals, as well as a discounted first year for new customers.

Currently those offers include:

What's on offer? When you join online for: Need to know:
hyperoptic 1Gb fibre broadband + phone £49/mth for 12 months, then £63/mth.1Gb fibre broadband and phone.12 month minimum term. Free setup.
hyperoptic 100Mb fibre broadband + phone £29/mth for 12 months, then £38/mth.100Mb fibre broadband and phone.12 month minimum term. Free setup.
hyperoptic 20Mb fibre broadband + phone £19/mth for 12 months, then £25/mth.20Mb fibre broadband and phone.12 month minimum term. Free setup.

Can I get Hyperoptic in my area?

hyperoptic availability uk map

Hyperoptic broadband is currently available in 21 UK cities:

Hyperoptic extend their broadband network building by building, rather than through the activation of large areas at once. That's why there is no guarantee that Hyperoptic broadband will be available in any building, even those within the listed cities.

Find out whether Hyperoptic is available in your area by entering your postcode below:

Postcode:
Enter your postcode above to check availability in your area.

If you live in one of the 21 cities with Hyperoptic but it is not available at your specific postcode you can register your interest here. The more people who register the more likely Hyperoptic is to be extended into that area, although there may be other factors at play.

Hyperoptic fibre broadband packages

hyperoptic packages

Hyperoptic offer three fibre broadband packages, including the ultrafast 1Gb and two more "standard fibre" connections offering speeds up to 20Mb and 100Mb.

Each package offers a phone service with evening and weekend calls included.

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband & Phone Up to 20Mb
Unlimited
12 months Free £19
for 12 mths,
then £25
hyperoptic 100Mb Fibre Broadband & Phone Up to 100Mb
Unlimited
12 months Free £29
for 12 mths,
then £38
hyperoptic 1Gb Fibre Broadband & Phone Up to 1Gb
Unlimited
12 months Free £49
for 12 mths,
then £63

To see prices in full see our Hyperoptic broadband search.

Just like many other broadband providers, Hyperoptic offer the up to 20Mb package at a low price point in order to entice new customers.

The prices above include line rental but as the services are full fibre a phone-less option is on the table.

There's no connection fee for people taking Hyperoptic broadband with phone, but those going phone-free incur a one-off £40 fee.

Here's how ditching the phone affects those prices:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband Up to 20Mb
Unlimited
12 months £40 £18
for 12 mths,
then £22
hyperoptic 100Mb Fibre Broadband Up to 100Mb
Unlimited
12 months £40 £28
for 12 mths,
then £35
hyperoptic 1Gb Fibre Broadband Up to 1Gb
Unlimited
12 months £40 £48
for 12 mths,
then £60

Hyperoptic fibre broadband service comes with a minimum 12 month contract but there is also a 30 day rolling contract for those unwilling to commit for a full year.

Rolling contracts

It's fairly unusual to find any broadband deal without 12 month contract terms, and where other providers offer rolling contracts it's usually on the standard 17Mb connections.

Compare other providers with short or no minimum term contract here or read our full review of fibre broadband without a contract.

Considering that Hyperoptic is rolled out built by building it does make sense for them to offer short contracts. Hyperoptic is only available to those who live in Hyperoptic-enable buildings, they just need to be connected in order to enjoy the service.

That's unlike BT's FTTP service for example, where building are connected individually and costs are typically larger.

Similarly in less competitive, rural areas it's unusual to find short or rolling contracts on FTTP services.

Hyperoptic, just like other broadband providers offering short or rolling contracts, charge quite a lot more for the flexibility. Whether you are phone-free or not a flexible fibre contract comes with a £40 connection fee.

Here's how much those rolling contracts cost with a phone line:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband & Phone (30 day contract) Up to 20Mb
Unlimited
1 month £40 £27
hyperoptic 100Mb Fibre Broadband & Phone (30 day contract) Up to 100Mb
Unlimited
1 month £40 £41
hyperoptic 1Gb Fibre Broadband & Phone (30 day contract) Up to 1Gb
Unlimited
1 month £40 £67

And with a phone line:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband (30 day contract) Up to 20Mb
Unlimited
1 month £40 £24
hyperoptic 100Mb Fibre Broadband (30 day contract) Up to 100Mb
Unlimited
1 month £40 £38
hyperoptic 1Gb Fibre Broadband (30 day contract) Up to 1Gb
Unlimited
1 month £40 £64

Hyperoptic vs Virgin Media

While many providers advertise a fibre broadband service sometimes they are actually part of the older copper cable network that doesn't offer the same speeds.

There's only one other national provider that offers a service comparable to Hyperoptic: Virgin Media. Let's compare their offerings, firstly with a phone line:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband & Phone Up to 20Mb
Unlimited
12 months Free £19
for 12 mths,
then £25
hyperoptic 100Mb Fibre Broadband & Phone Up to 100Mb
Unlimited
12 months Free £29
for 12 mths,
then £38
Virgin Media Vivid 50 + Talk Weekends Up to 50Mb
Unlimited
12 months £20 £29
for 12 mths,
then £40
Virgin Media Vivid 100 + Talk Weekends Up to 100Mb
Unlimited
12 months £20 £34
for 12 mths,
then £45
Virgin Media Vivid 200 + Talk Weekends Up to 200Mb
Unlimited
12 months £20 £39
for 12 mths,
then £50
Virgin Media Vivid 300 + Talk Weekends Up to 300Mb
Unlimited
12 months £20 £44
for 12 mths,
then £55
hyperoptic 1Gb Fibre Broadband & Phone Up to 1Gb
Unlimited
12 months Free £49
for 12 mths,
then £63

And without the phone line:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband Up to 20Mb
Unlimited
12 months £40 £18
for 12 mths,
then £22
Virgin Media Vivid 50 Up to 50Mb
Unlimited
12 months £20 £27
for 12 mths,
then £33
hyperoptic 100Mb Fibre Broadband Up to 100Mb
Unlimited
12 months £40 £28
for 12 mths,
then £35
Virgin Media Vivid 100 Up to 100Mb
Unlimited
12 months £20 £32
for 12 mths,
then £38
Virgin Media Vivid 200 Up to 200Mb
Unlimited
12 months £20 £37
for 12 mths,
then £43
hyperoptic 1Gb Fibre Broadband Up to 1Gb
Unlimited
12 months £40 £48
for 12 mths,
then £60
Virgin Media Vivid 300 Up to 300Mb
Unlimited
12 months £20 £42
for 12 mths,
then £48

In terms of the fastest speeds Hyperoptic is the clear winner, offering much faster speeds than Virgin. Even the top Virgin package is less than a third as fast as Hyperoptic's 1Gb package, but Hyperoptic customers do pay a premium for the fastest connections.

In the middle tier the opposite is true. Both offer a 100Mb package but Virgin's Vivid 100 is more expensive than Hyperoptic's.

For more see our full comparison in our Hyperoptic vs Virgin broadband guide.

Budget fibre-to-the-home

The closest package to the 'up to 17Mb' broadband services offered by most other providers is the Hyperoptic 20Mb package, although the fact that it uses fibre optic lines into buildings means it significantly outperforms standard 17Mb broadband services.

Here's the details of the Hyperoptic budget package:

Package Broadband Contract term Upfront price Monthly price
hyperoptic 20Mb Fibre Broadband & Phone Up to 20Mb
Unlimited
12 months Free £19
for 12 mths,
then £25

And those costs compared with standard broadband packages offered by the Big Four broadband providers:

Package Broadband Contract term Upfront price Monthly price
BT Unlimited Broadband + Weekend calls Up to 17Mb
Unlimited
12 months £9.99 £26.99
for 12 mths,
then £40.99
Plusnet Unlimited + Line Only Up to 17Mb
Unlimited
18 months Free £18.99
for 18 mths,
then £27.98
Sky Broadband Unlimited + Talk Up to 17Mb
Unlimited
12 months £9.95 £20
for 12 mths,
then £28.99
talktalk Fast Broadband Up to 17Mb
Unlimited
12 months Free £18.95
for 12 mths,
then £25.50

Unlike some competitors Hyperoptic don't offer upfront line rental, but their monthly prices are highly competitive.

Hyperoptic's faster packages match headline upload and download speeds, so 100Mb customers get 100Mb uploads and 1Gb customers get 1Gb uploads.

But 20Mb customers have their uploads limited to 1Mb. Ofcom's November 2016 report [pdf] found that 0.8Mb to 1.2Mb was the average upload speed offered by many ADSL broadband providers.

Hyperoptic Hyperhub router

The Hyperoptic Hyperhub router is a sleek white box with four 1Gb Ethernet connections. It supports 2.5Ghz wireless connections so customers should bear in mind that other wireless devices such wireless phones and baby monitors can interfere with the wireless signal. Uses can try to resolve wireless connectivity issues by changing the wireless channel.

hyperoptic hyperhub

The Hyperhub is capable of 130Mb wireless speeds but according to Hyperoptic current wireless technology seldom offers speeds over 70Mb. For standard providers, offering speeds up to 70Mb, current wireless technology isn't reducing their connectivity significantly.

Hyperoptic 1Gb and 100Mb customers, however, should connect to the Hyperhub via an Ethernet cable to get top speeds. This negates any issue with wireless interference.

Registering interest

Those who live in an area where Hyperoptic is currently unavailable can register their interest online. It's also possible to see where Hyperoptic is already available and what areas have expressed a significant level of interest.

Virgin offer a similar 'Cable My Street' service, which helps them to work out where to expand their network.

Superfast rolling out

Hyperoptic is a "pure fibre" broadband network. Virgin Media is the only other provider offering a similar service, although new ultrafast broadband is being trialled all around the country.

For example CityFibre are created a 1Gb fibre network in York, with services being sold through TalkTalk and Sky. Recently CityFibre announced plans to extend FTTP coverage to 5-10 other British cities, with work scheduled to start in 2018.

BT meanwhile plan to boost their fibre offering, with the BT G.fast broadband service set to roll out to 10 million homes by 2020.

The Virgin Media network is much more widely available than Hyperoptic. The difference is that Virgin connect whole cities to superfast broadband by using coaxial cable for the last few metres of the connection.

Hyperoptic and CityFibre on the other hand run fibre broadband all the way into a building. This is why Hyperoptic offer better connection speeds.

This approach is more costly so Hyperoptic focus their efforts on large cities with large buildings that can be connected at once. This helps to balance the increased cost of installation, but means that Hyperoptic is currently an exclusively urban service.

More recently Hyperoptic have been working with housing developers to integrate full fibre broadband into new builds.

In February 2016 Hyperoptic announced a partnership with Hyde Group housing association to connect six existing social housing sites to full fibre broadband, with all residents receiving a 2Mb connection for free as part of the government's Universal Service Commitment.

This initiative helped to be Inclusion and Accessibility winners in the Choose.co.uk ISP Awards 2016.

Hyperoptic are now making plans to roll out similar projects in the north of England, this time with Nottingham City Homes to supply full fibre to council properties in the area.

choose isp awards 2016 inclusion and accessibility

Conclusion

How to sign up

Hyperoptic are one of few providers offering ultrafast broadband connections in the UK, but their prices are comparable to much lesser services.

Not only is Hyperoptic's faster package significantly faster than their closest rival Virgin, but their 20Mb package compares fairly well to standard broadband 'up to 17Mb' deals. The only downfall of Hyperoptic's budget package is upload speed.

Students, travellers and others in short term accommodation should note they are one of the few providers to offer a no contract option.

The main drawback of the Hyperoptic network is availability. Despite a number of innovative plans and projects Hyperoptic is a strictly urban affair for the time being.

Comments

1
26 November 2015
KB

I would be very wary of the hype and exaggerated claims by Hyperoptic. I have had this for 6 weeks and am in constant battle with them because the highest speed I can get is 700MB upload and download. This, however, is by no means consistent, in spite of it being 'fibre'. Although the call centre staff are generally very polite and helpful, in the end, Hyperoptic told me that residential connections can never get above 700MB. Instead, only lease cable for business can get anywhere near the proclaimed 1GB speed. This is very disappointing and I am going to complain to the advertising standard authority because this is clearly a form of misrepresentation. Hyperoptic also says the speed of any block of flats is influenced by the number of uptakes in the block. In other words, if the uptake is not great then the speed is likely going to be much lower than the 700MB. This is because Hyperoptic will only 'upgrade' the speed to a higher one if there is a demand from more users. Even then, the maximum speed one can get is still 700MB. I find this deliberate misrepresentation extremely disappointing.

31 December 2015
JoshSugarman

Very interesting - I was just connected to their 1gbps service and, guess what? 700mbps cap it seems.

The cap doesn't look to be 100% set in stone though. I have seen the upload speed fluctuate up to around 800mbps max, but the majority of the time I see about 695mbps download and upload which is strangely consistent.

I've emailed Hyperoptic's support to get confirmation of the limit for residential as I'll also be complaining to the ASA if so. I don't mind a 700mbps connection at all, but when you think you're paying for 1gbps when in reality, you can never get that, it is indeed mis-leading.

Thanks!

6 March 2016
George Brown

Check out YouTube - there are customers on there who are getting 900+Mbs ?

2
18 August 2015
james

I work for Hyperoptic it's a world away from the BT copper network. Best in the uk fact.

12 September 2016
Seb

I live in the saltra development, your company have recently been offering their services. I'm currently with BT getting speeds around 7-8Mbs. Would I see a marked difference in your up to 20Mbs service?

3
13 July 2015
George Brown

I'm currently having this installed - I've spent two years wading through syrup with an obstructive building management company. The installation has started and I'm looking forward to anything better than the 1-3Mbs we currently get.
Roll-on Hyperoptic.

2 May 2016
pipdig

Any good?

22 September 2016
George Brown

Yes - Its went live about a month back <a href="https://uploads.disquscdn.com/images/cdf53e260d2dbad4c8aff08819b5fae8a252f2677faf96fde52e6d1e7f2e797c.png" rel="nofollow noopener" title="https://uploads.disquscdn.com/images/cdf53e260d2dbad4c8aff08819b5fae8a252f2677faf96fde52e6d1e7f2e797c.png">https://uploads.disquscdn.c...</a>


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