Hyperoptic broadband deals reviewed
HYPEROPTIC offer the UK's fastest full-fibre broadband service with speeds up to 1Gb per second, but only those within an enabled building can benefit.
Hyperoptic have provided their fibre broadband service to 21 UK cities since 2011, but outside these cities they offer very little coverage.
Those lucky enough to be covered can benefit from Hyperoptic's reasonably priced full fibre broadband offering speeds up to 30Mb, 150Mb and 1Gb. They also offer flexible 30-day contracts.
Read on for our review of Hyperoptic's broadband offering.
Hyperoptic broadband offer a competitively-priced fibre service compared to their main rivals, as well as a discounted first year for new customers.
Currently those offers include:
Can I get Hyperoptic broadband?
Hyperoptic is currently available in 21 UK cities:
- Greater London
Hyperoptic extend their broadband network building by building, rather than through the activation of large areas at once. That's why there is no guarantee that Hyperoptic broadband will be available in any building, even those within the listed cities.
Find out whether Hyperoptic is available in your area by entering your postcode below:
Enter your postcode above to check availability in your area.
If you live in one of the 21 cities with Hyperoptic but it is not available at your specific postcode you can register your interest here. The more people who register the more likely Hyperoptic is to be extended into that area, although there may be other factors at play.
Hyperoptic fibre broadband packages
Hyperoptic offer three fibre broadband packages, including the ultrafast 1Gb and two more "standard fibre" connections offering speeds up to 30Mb and 150Mb.
Each package offers a phone service with evening and weekend calls included.
To see prices in full see our Hyperoptic broadband search.
Just like many other broadband providers, Hyperoptic offer the up to 30Mb package at a low price point in order to entice new customers.
The prices above include line rental but as the services are full fibre a phone-less option is available.
There's no connection fee for people taking Hyperoptic broadband with phone, but those going phone-free incur a one-off £40 fee.
Here's how ditching the phone affects those prices:
Hyperoptic fibre broadband service comes with a minimum 12 month contract but there is also a 30 day rolling contract for those unwilling to commit for a full year.
It's fairly unusual to find any broadband deal without 12 month contract terms, and where other providers offer rolling contracts it's usually on the standard 17Mb connections.
Compare other providers with short or no minimum term contract here or read our full review of fibre broadband without a contract.
Considering that Hyperoptic is rolled out building by building it does make sense for them to offer short contracts. Hyperoptic is only available to those who live in Hyperoptic-enable buildings, they just need to be connected in order to enjoy the service.
That's unlike BT's FTTP service for example, where buildings are connected individually and costs are typically larger.
Similarly in less competitive, rural areas it's unusual to find short or rolling contracts on FTTP services.
Hyperoptic, just like other broadband providers offering short or rolling contracts, charge quite a lot more for the flexibility. Whether you are phone-free or not a flexible fibre contract comes with a £40 connection fee.
Here's how much those rolling contracts cost with a phone line:
And without a phone line:
Hyperoptic vs Virgin Media
While many providers advertise a fibre broadband service the majority are doing so using the copper phone line network - and that's not capable of offering quite the same speeds as a full-fibre service.
There's only one other national provider that offers a service comparable to Hyperoptic: Virgin Media. Let's compare their offerings, firstly with a phone line:
And without the phone line:
In terms of the fastest speeds Hyperoptic is the clear winner, offering much faster speeds than Virgin. Even the top Virgin package is less than a third as fast as Hyperoptic's 1Gb package, but Hyperoptic customers do pay a premium for the fastest connections.
In the middle tier the opposite is true. Hyperoptic now offer a 150Mb package, but Virgin's comparative Vivid 100Mb deal is more expensive.
For more see our full comparison in our Hyperoptic vs Virgin broadband guide.
Since Hyperoptic upgraded their cheapest package by 50% in speed - from 20Mb to 30Mb - it's become harder to compare them like-for-like with the standard 'up to 17Mb' broadband services offered by other providers.
Aside from the headline speed, because it uses fibre optic lines straight into buildings it significantly outperforms on real world speeds too.
Where they are comparable however is on price, making Hyperoptic a bit of a no-brainer for anyone living in a connected building.
Here's the details of the Hyperoptic budget package:
|Package||Broadband||Contract term||Upfront price||Monthly price|
|Hyperoptic||30Mb Fibre Broadband & Phone||Up to 30Mb
for 12 mths,
And those costs compared with standard broadband packages offered by the Big Four broadband providers:
Unlike some competitors Hyperoptic don't offer upfront line rental, but their monthly prices are highly competitive.
Hyperoptic's faster packages match headline upload and download speeds, so 150Mb customers get 150Mb uploads and 1Gb customers get 1Gb uploads.
But 30Mb customers have their uploads limited to 1Mb. Ofcom's November 2016 report [pdf] found that 0.8Mb to 1.2Mb was the average upload speed offered by many ADSL broadband providers.
How fast is Hyperoptic broadband?
Hyperoptic is so much faster than the majority of other broadband services, including Virgin Media, it begs the question - just how fast is 1Gb broadband?
According to Hyperoptic 1Gb broadband is 128 times faster than average UK download speeds.
It makes their service ideal for users of 4K and Ultra HD TV content, who'll be able to download and watch a 4K movie of around 50GB in less than 8 minutes.
|Time to download:||Time to upload:|
|Broadband speed||HD Movie||Xbox Game||Youtube Video|
|1Gb||47 seconds||4 minutes||2 seconds|
|100Mb||8 minutes||38 minutes||18 seconds|
|76Mb||12 minutes||56 minutes||2 minutes|
|38Mb||21 minutes||1 hour 39 minutes||3 minutes|
|17Mb||1 hour 20 minutes||6 hours 24 minutes||30 minutes|
The Hyperoptic Hyperhub router is a sleek white box with four 1Gb Ethernet connections. It supports 2.5Ghz wireless connections so customers should bear in mind that other wireless devices such as wireless phones and baby monitors can interfere with the signal. Uses can try to resolve wireless connectivity issues by changing the wireless channel.
The Hyperhub is capable of 130Mb wireless speeds but according to Hyperoptic current wireless technology seldom offers speeds over 70Mb. For standard providers, offering speeds up to 70Mb, current wireless technology isn't reducing their connectivity significantly.
Hyperoptic 1Gb and 150Mb customers, however, should connect to the Hyperhub via an Ethernet cable to get top speeds. This negates any issue with wireless interference.
Those who live in an area where Hyperoptic is currently unavailable can register their interest online. It's also possible to see where Hyperoptic is already available and what areas have expressed a significant level of interest.
Virgin offer a similar 'Cable My Street' service, which helps them to work out where to expand their network.
Superfast rolling out
Hyperoptic is a "pure fibre" broadband network. Virgin Media is the only other provider offering a similar service, although new ultrafast broadband is being trialled all around the country.
For example CityFibre are created a 1Gb fibre network in York, with services being sold through TalkTalk and Sky. Recently CityFibre announced plans to extend FTTP coverage to 5-10 other British cities, with work scheduled to start in 2018.
BT meanwhile plan to boost their fibre offering, with the BT G.fast broadband service set to roll out to 10 million homes by 2020.
The Virgin Media network is much more widely available than Hyperoptic. The difference is that Virgin connect whole cities to superfast broadband by using coaxial cable for the last few metres of the connection.
Hyperoptic and CityFibre on the other hand run fibre broadband all the way into a building. This is why Hyperoptic offer better connection speeds.
This approach is more costly so Hyperoptic focus their efforts on large cities with large buildings that can be connected at once. This helps to balance the increased cost of installation, but means that Hyperoptic is currently an exclusively urban service.
More recently Hyperoptic have been working with housing developers to integrate full fibre broadband into new builds.
In February 2016 Hyperoptic announced a partnership with Hyde Group housing association to connect six existing social housing sites to full fibre broadband, with all residents receiving a 2Mb connection for free as part of the government's Universal Service Commitment.
This initiative helped to be Inclusion and Accessibility winners in the Choose.co.uk ISP Awards 2016.
Hyperoptic are now making plans to roll out similar projects in the north of England, this time with Nottingham City Homes to supply full fibre to council properties in the area.
Verdict: Is Hyperoptic worth it?
Hyperoptic are one of few providers offering ultrafast broadband connections in the UK, but their prices are comparable to much lesser services.
Not only is Hyperoptic's faster package significantly faster than their closest rival Virgin, but their 30Mb package is currently cheaper than most other standard broadband 'up to 17Mb' deals. The only downfall of Hyperoptic's budget package is upload speed.
Students, travellers and others in short term accommodation should note they are one of the few providers to offer a no contract option.
The main drawback of the Hyperoptic network is availability. Despite a number of innovative plans and projects Hyperoptic is a strictly urban affair for the time being.