Sky WiFi Max is a paid add-on that offers a whole-home WiFi guarantee, with minimum wireless speeds of up to 25Mb depending on your broadband package.
It replaces Sky Broadband Boost and includes the newer Sky Max Hub router for customers who don't already have it.
If the guaranteed speeds aren't met, customers can claim one month's broadband and WiFi Max subscription back.
Sky WiFi Max at a glance
| Monthly price | £4 |
|---|---|
| Minimum term | 24 months |
| Available with | Superfast, Full Fibre 75, Full Fibre 150, Full Fibre 500, Full Fibre Gigafast |
| Guaranteed speed in every room | 10Mb (Superfast & Full Fibre 75) / 25Mb (Full Fibre 150+) |
| Router | Sky Max Hub (included if not already supplied) |
| Mesh boosters | Up to 3 Sky Max Pods |
| Money-back guarantee | One month's broadband subscription |
| Pros | Cons |
|---|---|
| One of the faster whole-home WiFi guarantees currently available | Separate 24-month minimum term (can be cancelled if the WiFi guarantee isn't met) |
| Includes Sky Max Hub (WiFi 6) for customers who don't already have it | Plans up to 100Mb are only guaranteed 10Mb in every room |
| Up to 3 Sky Max Pods and engineer visits if coverage is poor | Not compatible with Sky Q |
| Advanced security tools and improved parental controls via MySky | Not available on ADSL or withdrawn G.Fast plans |
| Free Sky Mobile data during qualifying outages |
What does Sky WiFi Max offer?
Sky WiFi Max is a boosted whole-home WiFi guarantee bundled with an upgraded router and a range of additional service extras for broadband customers.
Launched in July 2023, the add-on replaces Sky Broadband Boost. It can be added to any Sky broadband package and currently costs from £4 per month for the first 24 months - reduced from its original £10 launch price.
Sky broadband customers on Superfast 35, Superfast 80 and Full Fibre 75 are guaranteed minimum wireless download speeds of at least 10Mbps in every room.
Customers on Full Fibre 150, Full Fibre 500 and Full Fibre Gigafast receive a higher in-room guarantee of 25Mbps.
To help meet these targets, Sky may supply up to three Max Pods - small mesh WiFi boosters that can be placed around the home to extend coverage.
Sky Max Pod WiFi booster plugged in at home. Credit: Choose.co.uk
The add-on also includes:
- An engineer visit to help resolve WiFi coverage issues (if needed)
- Free off-peak engineer appointments
- 2GB of Sky Mobile data for broadband outages lasting 30 minutes or longer
- MySky app updates, including Advanced Security and enhanced parental controls
Sky Max Hub
Unlike most WiFi guarantees, which rely on a customer's existing router and only supply WiFi boosters, Sky WiFi Max also includes an upgraded router - if customers don't already have it.
New customers joining Sky full fibre broadband plans now receive the Sky Max Hub at no extra cost. However, customers who still have the older Sky Broadband Hub, including those joining on part fibre plans such as Sky Superfast, will receive the router upgrade as part of the WiFi Max add-on.
The Sky Max Hub (model SR213) offers several improvements over the Sky Broadband Hub.
Sky Max Hub (model SR213) router. Credit: Choose.co.uk
The most significant upgrade is support for WiFi 6 (802.11ax), whereas the Sky Broadband Hub supports WiFi 5 (802.11ac).
This is particularly relevant for customers using Sky Stream, Sky Glass or Sky Glass Air, all of which support WiFi 6.
The Sky Max Hub also upgrades security from WPA2 to WPA3 and introduces advanced network monitoring through the MySky app. Parents gain additional controls too, including individual device management and the ability to pause WiFi access.
Here is the Sky Max Hub side-by-side with the Sky Broadband Hub:
| Sky Max Hub | Sky Broadband Hub | |
|---|---|---|
| Price | £4/mth (or included with full fibre plans) | Included with part fibre plans |
| WiFi standard | WiFi 6 (802.11ax) | WiFi 5 (802.11ac) |
| Mesh support | Up to 3 Sky Max Pods | Up to 3 boosters (Sky Q & legacy customers) |
| WiFi guarantee | 10Mb or 25Mb (plan dependent) | 3Mb |
| Ethernet ports | 4 x 1Gb | 4 x 1Gb |
| Security | WPA3 + Advanced monitoring | WPA2 |
| Model | SR213 (2023) | SR203 (2019) |
Whole home WiFi guarantee
Alongside the upgraded router, Sky WiFi Max's main selling point is its whole home WiFi guarantee.
The "Enhanced Wall to Wall WiFi Guarantee" is a clear improvement on Sky Broadband Boost, which only promised minimum wireless download speeds of 3Mb.
How Sky's whole home WiFi guarantee works around the home. Illustration: Choose.co.uk
Customers on Full Fibre 150, Full Fibre 500 and Full Fibre Gigafast are guaranteed minimum download speeds of 25Mb in every room. Those on Superfast, Full Fibre 75 and Full Fibre 100 are guaranteed at least 10Mb.
If those speeds aren't achieved, customers can request up to three Sky Max Pods, and Sky may arrange an engineer visit if required.
Sky WiFi Max includes up to three Sky Max Pod mesh boosters. Credit: Choose.co.uk
Sky Max Pods are mesh WiFi boosters that work with the Sky Max Hub to extend coverage seamlessly around a home, meaning no additional WiFi networks are created, unlike some older extenders.
Interestingly, the hardware is the same Plume pod system used by Virgin Media's WiFi Max, which currently promises minimum speeds of 30Mb in every room.
When Sky refers to "every room", this excludes gardens and external spaces such as sheds or garden offices, although converted lofts and basements are typically included.
If the guaranteed speeds still aren't met, customers can claim one month's broadband subscription back. Where the guarantee cannot be met, Sky also allow customers to cancel the WiFi Max add-on without early termination charges.
Additional features included
Sky WiFi Max bundles a router upgrade and whole home WiFi guarantee, but it also includes several additional service benefits.
Customers taking the add-on receive:
- Off-peak engineer visits
- 2GB of Sky Mobile data for qualifying outages
- MySky app upgrades including Advanced Security and enhanced parental controls
Engineer visits in the evening & weekend
Sky typically charge £15 for engineer appointments booked in the evening or over the weekend.
With WiFi Max, those off-peak visit fees are waived, which may be useful for customers who work standard office hours.
Sky say the discount is applied automatically whether the visit is booked online or via an advisor.
Free Sky Mobile data
Sky broadband customers with WiFi Max who experience a qualifying outage receive 2GB of mobile data for use with a Sky Mobile plan.
The allowance is automatically added to a linked Sky Mobile Piggybank. Customers can receive up to three data credits per month, or 24 credits over a 24-month period.
Outages must be:
- Unplanned by Sky
- Longer than 30 minutes
- Between 7am and 11pm
MySky app updates
WiFi Max also unlocks Advanced Security within the MySky app, adding an extra layer of network-level protection.
Once activated, Advanced Security can:
- Block malicious websites, malware and phishing attempts
- Monitor connected devices in real time to detect unusual behaviour
Security alerts appear directly in the MySky app.
Customers also gain enhanced parental controls, allowing device-level scheduling, temporary WiFi pauses and remote management of connected devices.
All Sky broadband customers continue to receive standard parental controls through Sky Broadband Shield.
How do I get Sky WiFi Max?
Sky WiFi Max currently costs £4 per month for the first 24 months on packages from Sky Superfast, or Full Fibre 75, and above.
WiFi Max can be added to any of the following Sky broadband plans:
| Package | Broadband | Monthly price | Upfront price | Contract term | |
|---|---|---|---|---|---|
|
Full Fibre 75 | 75Mb average | £24 | £5 | 24 months |
 Offer: WiFi Max just £4/mth + £5 refundable setup fee for new customers if applicable | |||||
|
|
Full Fibre 150 | 150Mb average | £24 | £5 | 24 months |
| Offer: WiFi Max just £4/mth + £5 refundable setup fee for new customers if applicable | |||||
|
|
Full Fibre 500 | 500Mb average | £28 | £5 | 24 months |
| Offer: WiFi Max just £4/mth + £5 refundable setup fee for new customers if applicable | |||||
|
|
Full Fibre Gigafast | 900Mb average | £33 | £5 | 24 months |
| Offer: WiFi Max just £4/mth + £5 refundable setup fee for new customers if applicable | |||||
While all packages receive the same hardware and service features, only Full Fibre 150, Full Fibre 500 and Gigafast qualify for the 25Mb in-room speed guarantee. Customers on Superfast 35, Superfast and Full Fibre 75 are guaranteed 10Mb, but will still receive the upgraded Sky Max Hub where eligible.
Sky WiFi Max has its own 24-month minimum term. If customers cancel the add-on outside of the WiFi guarantee process, early termination charges apply. The current charge is £8.10 for each month remaining, although customers paying a lower introductory price will instead be charged that lower monthly amount. For example, cancelling with 12 months remaining at £4 per month would result in a £48 charge.
Sky no longer publishes a standard out-of-contract price for WiFi Max. The add-on previously cost £10 per month, but Sky now simply states that prices may change.
How does Sky WiFi Max compare?
Most major broadband providers now offer some form of whole home WiFi guarantee, typically as a paid add-on. Pricing and minimum speed promises are broadly similar, although the structure of the guarantees differs.
The key differences tend to be the minimum in-room speed promised, the form of compensation if that speed isn't achieved, and the length of the minimum term attached to the add-on.
| Monthly price | Minimum speed | Guarantee | Minimum term | |
|---|---|---|---|---|
| Virgin Media | £8 (free with Gig1, Gig2 or Volt) | 30Mb | £100 bill credit | 30 days |
| Sky | From £4 | Up to 25Mb | 1 month's subscription refunded | 24 months |
| BT | £10 | 'Strong' signal on My BT app | £100 bill credit | 24 months |
| Vodafone | £7 | 10Mb | Leave contract early | 24 months |
Sky's main distinction is that WiFi Max includes a router upgrade for customers who don't already have the Sky Max Hub. Many competing guarantees rely solely on mesh boosters working with an existing router.
Virgin Media, however, includes both its latest WiFi 6 router and its WiFi guarantee at no extra cost on higher-tier plans such as Gig1, Gig2 and Volt bundles, and also offers a shorter minimum term.
By contrast, Sky Gigafast customers still pay extra for WiFi Max, although full fibre customers now receive the WiFi 6 Sky Max Hub as standard.
What happened to Sky Broadband Boost?
Sky WiFi Max replaces Sky Broadband Boost for most new and existing Sky broadband customers.
However, customers who subscribe to Sky Q, or who add it when joining Sky broadband, may still be offered Sky Broadband Boost instead.
This is because the Sky Max Hub router is not currently compatible with Sky Q, meaning customers bundling the satellite-based TV service remain on the older Sky Broadband Hub.
Sky Broadband Boost first launched in September 2019. It now costs £4 per month and offers a whole home WiFi guarantee of 3Mb in every room - the same minimum speed as Sky's standard Wall to Wall WiFi guarantee.
Boost does include mesh WiFi boosters that work with the Sky Broadband Hub, along with additional benefits such as free off-peak engineer visits and 2GB of Sky Mobile data in the event of a qualifying broadband outage.
Verdict: Is Sky WiFi Max worth it?
Sky WiFi Max represents a clear step up from Sky Broadband Boost, primarily through its higher in-room speed guarantees and the inclusion of the WiFi 6 Sky Max Hub.
Not all devices currently support WiFi 6, but services such as Sky Stream and Sky Glass do, meaning customers within Sky's TV ecosystem may see the most immediate benefit.
At £4 per month during the promotional period, WiFi Max is competitively priced, particularly for customers who would otherwise not receive the upgraded router as part of their broadband package.
However, the add-on has its own 24-month minimum term, and early termination charges normally apply if it is cancelled early. Customers can cancel the add-on without penalty if the WiFi guarantee cannot be met.
Overall, Sky WiFi Max is strongest where customers want a router upgrade, structured in-room speed guarantees and integrated app-based controls. Whether it represents good value will depend on how important those factors are within the home.
