Sky Full Fibre 500 Broadband

Sky Full Fibre 500 delivers average download speeds of 500Mb, with 60Mb uploads on Openreach or symmetrical 500Mb uploads in CityFibre areas.

It includes the WiFi 6 Sky Max Hub, with optional WiFi Max adding a 25Mb wireless guarantee and up to three mesh WiFi Pods.

Sky Full Fibre 500 can be bundled with Sky TV, and Sky often promotes discounted pricing when broadband and TV are taken together.

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Sky Full Fibre 500 at a glance

Sky Full Fibre 500 broadband package

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Who is Sky Full Fibre 500 best for?

Sky Full Fibre 500 is a mid-to-high tier full fibre plan designed for homes with heavy and simultaneous internet use.

The additional speed compared with lower tiers can benefit households where multiple people are gaming, streaming in HD or Ultra HD, downloading large files, or working from home at the same time.

At 500Mb, large downloads complete significantly faster. For example, a 100GB game download would take around 15 minutes at full speed, compared with over an hour on a 150Mb connection such as Sky Full Fibre 150.

Sky Full Fibre 500 is generally suited to:

• Larger households with multiple active users
• Homes where several people stream, game, or video call simultaneously
• Remote workers transferring large files or using cloud-based services
• Smart homes with many connected devices

In Sky's lineup, Full Fibre 500 often represents a balance between price and performance, offering a substantial jump in speed over 150Mb plans without moving to the highest 900Mb tier.

Sky broadband contracts typically run for 24 months and are subject to annual in-contract price increases. Customers can review their options at the end of the minimum term, including switching or re-contracting.

Decision summary: For households regularly using multiple high-bandwidth services at the same time, Sky Full Fibre 500 provides a noticeable upgrade over 150Mb plans. While faster tiers exist, 500Mb often represents the point where speed and monthly cost offer the best value for money for typical family use.

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What does Sky Full Fibre 500 offer?

Sky Full Fibre 500 delivers average download speeds of 500Mb and average upload speeds of 60Mb on Openreach connections, with symmetrical 500Mb uploads available in CityFibre areas.

Key features include:

• Sky Max Hub router with WiFi 6 support included as standard
• Digital home phone line included, with optional Sky Talk call plans
• Sky's standard Wall-to-Wall WiFi guarantee (3Mb minimum), upgradeable to a 25Mb wireless speed guarantee with the £4 per month WiFi Max add-on
• Up to three mesh WiFi Pods available with WiFi Max to improve coverage in larger homes
• Unlimited data usage and Sky Broadband Shield network-level security

Sky Full Fibre 500 can be combined with Sky TV packages delivered via Sky Stream or Sky Glass.

The plan includes the WiFi 6-enabled Sky Max Hub router with WPA3 security as standard.

Sky Full Fibre 500 also includes a digital home phone line and Sky's standard Wall-to-Wall WiFi guarantee, promising minimum wireless speeds of 3Mb in every room.

Customers can upgrade to WiFi Max for an additional £4 per month. This increases the wireless speed guarantee to 25Mb in every room and includes up to three Plume WiFi Pods, along with enhanced parental controls and security features via the My Sky app.

Sky Full Fibre 500 comes with unlimited data usage and Sky Broadband Shield, which provides network-level protection against phishing and malware, plus customisable content controls.

The minimum contract term is 24 months. Sky applies annual in-contract price increases, with broadband prices confirmed to rise by £3 per month from April 2026.

Sky Full Fibre 500 and calls

Sky Full Fibre 500 includes Sky Talk, a digital home phone line delivered over the broadband connection. Customers can make and receive calls on a pay-as-you-go basis.

For those who use their home phone more regularly, Sky offers three inclusive calling plans:

Pay-as-you-go and out-of-allowance calls cost 27p per minute to UK landlines and mobiles, plus a 25p connection charge per call.

When taken with broadband, Sky Talk plans usually run for the same 24-month minimum term.

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Sky Full Fibre 500 and Sky TV

Sky Full Fibre 500 can be taken as a standalone broadband plan, or bundled with Sky TV via Sky Stream or Sky Glass, where combined pricing is often lower than buying broadband and TV separately.

Sky Stream Puck TV box. Credit: Choose.co.uk

The main TV bundle options are Sky Essential TV and Sky Ultimate TV:

• Sky Essential TV includes Sky Atlantic and other Sky channels, along with Netflix and discovery+.
• Sky Ultimate TV includes Sky Entertainment channels and around 35 additional premium channels, plus Netflix, discovery+, HBO Max, Disney+, and Hayu as part of the monthly subscription.

When taken with broadband, Sky Stream typically runs on a 24-month minimum term. However, premium channel packs such as Sky Sports, Sky Cinema, TNT Sports, and Sky Kids can usually be added on flexible 31-day rolling terms.

Sky Essential TV provides a lower-cost entry point to Sky's streaming platform, while Ultimate TV includes the broader entertainment bundle.

Read more about Sky TV packages and the Sky Stream box.

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Sky Full Fibre 500 vs Gigafast

The next tier above Sky Full Fibre 500 is Sky Full Fibre Gigafast, offering higher peak-time download and upload speeds.

Sky Gigafast provides average download speeds of 900Mb and average upload speeds of 90Mb on Openreach connections, compared with 500Mb download and 60Mb upload on Full Fibre 500.

Should you upgrade?

Sky Full Fibre Gigafast is typically priced around £5 per month more than Full Fibre 500, depending on current offers.

The additional speed may benefit very busy households where multiple people are gaming, streaming in 4K, transferring large files, or working from home at the same time. For many homes, however, 500Mb already provides more than enough capacity, meaning the practical benefit of upgrading may be limited.

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How does Sky Full Fibre 500 broadband compare?

Sky Full Fibre 500 competes with equivalent 500Mb-class full fibre plans from providers including BT, EE, Vodafone, Plusnet and Virgin Media.

Most Openreach and CityFibre-based providers advertise average download speeds of around 500Mb, while Virgin Media's closest equivalent tier offers average speeds of 516Mb. Upload speeds, router specifications and bundled features vary by network and provider.

Sky Full Fibre 500 is typically priced below equivalent 500Mb plans from BT, EE and often Virgin Media, although lower-priced alternatives are available from providers such as Vodafone and Plusnet.

Sky includes a digital home phone line as standard, whereas some lower-cost providers, including Plusnet, do not include a phone service as part of their 500Mb packages, while BT and EE charge extra.

Router specification is also worth considering. Sky supplies its WiFi 6-enabled Sky Max Hub as standard, while some competitors, including Plusnet and BT, provide WiFi 5 equipment on equivalent tiers.

Sky customers can also upgrade to the WiFi Max add-on for £4 per month, which provides a 25Mb wireless speed guarantee in every room and up to three mesh WiFi Pods. Comparable whole-home WiFi add-ons from other providers can cost more per month.

Sky Full Fibre 500 can also be bundled with Sky TV via Sky Stream or Sky Glass, where combined offers may reduce the overall monthly cost compared with taking broadband and TV separately.

Overall, Sky Full Fibre 500 sits in the mid-range of the 500Mb market - often priced below premium brands such as BT and EE, while offering stronger bundled features than some lower-cost providers.

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How fast is Sky Full Fibre 500 broadband?

Sky Full Fibre 500 offers average download speeds of 500Mb at peak times (8pm-10pm). On Openreach connections, average upload speeds are 60Mb. In CityFibre areas, upload speeds are typically symmetrical at 500Mb.

Average advertised broadband speeds must be achieved by at least 50% of customers during peak hours, making them a more reliable indicator of real-world performance than older headline "up to" figures.

Sky also provides each customer with a personalised speed estimate for their property at the point of sale.

Minimum speed guarantee

When signing up to Sky Full Fibre 500, customers receive both a personalised speed estimate and a minimum download speed guarantee.

*Estimated and minimum speeds vary by address.

If speeds fall below the guaranteed minimum for three consecutive days and Sky is unable to resolve the issue within 30 days of being notified, customers can leave their contract early without paying exit fees.

In addition, customers who do not receive their guaranteed minimum speed can claim one month's broadband subscription refunded and may switch to a different Sky broadband tier at no extra cost.

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WiFi guarantee

Sky offers two separate WiFi guarantees with Full Fibre 500, depending on whether customers take the optional WiFi Max add-on.

All customers receive Sky's standard Wall-to-Wall WiFi Guarantee, which promises minimum wireless download speeds of 3Mb in every room of the home. If this level of performance cannot be achieved, customers can claim one month's broadband subscription refunded.

The standard Wall-to-Wall guarantee does not include WiFi extenders or mesh devices. It applies to the performance of the Sky Max Hub alone.

Customers who want stronger in-room performance can upgrade to Sky WiFi Max for £4 per month. On Full Fibre 500, WiFi Max increases the guaranteed minimum wireless speed to 25Mb in every room.

If required to meet that 25Mb guarantee, Sky will provide up to three Plume WiFi Pods (mesh extenders), which connect to the Sky Max Hub to improve coverage in larger homes.

WiFi Max also includes enhanced parental controls and additional security features accessible through the My Sky app.

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Router: Sky Max Hub

Sky Full Fibre 500 includes the Sky Max Hub, Sky's current-generation broadband router launched in July 2023.

Sky Max Hub router. Credit: Choose.co.uk

The Sky Max Hub supports WiFi 6 (802.11ax), allowing faster and more efficient wireless performance on compatible devices. This is particularly relevant for homes using newer smartphones, laptops, tablets, and Sky TV hardware such as the Sky Stream puck or Sky Glass, both of which support WiFi 6.

The router also includes WPA3 encryption for improved wireless security and is designed to work with Sky's optional WiFi Max mesh system.

On a 500Mb connection, WiFi 6 support helps ensure compatible devices can take better advantage of the available bandwidth compared with older WiFi 5 equipment.

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Verdict: Is Sky Full Fibre 500 any good?

Sky Full Fibre 500 sits in the upper-mid tier of Sky's full fibre lineup, offering a substantial performance increase over 150Mb plans without moving to the highest 900Mb tier.

For busy households where multiple people are gaming, streaming in Ultra HD, transferring large files or working from home simultaneously, 500Mb provides significant headroom. For many homes, it represents the point where speed and monthly cost remain proportionate.

Sky includes its WiFi 6-enabled Sky Max Hub as standard, along with a digital home phone line. Customers who need stronger in-room performance can add WiFi Max for £4 per month, increasing the wireless guarantee to 25Mb and providing up to three mesh WiFi Pods if required.

Compared with rival 500Mb plans, Sky is often priced below premium brands such as BT and EE, while offering stronger bundled features than some lower-cost providers and a generally stronger service reputation. Additional savings are also often available when bundling with Sky TV.

If your household regularly uses high-bandwidth services at the same time, Full Fibre 500 is likely to deliver a noticeable upgrade over slower tiers. If not, the 150Mb plan may offer better value, while Gigafast is suited to very heavy multi-user environments.

Read more about Sky broadband in our full review, or see how Sky compares with Virgin Media. You can also check Sky's latest broadband deals.