EE Full Fibre Broadband

EE offer reliable full fibre broadband with high satisfaction levels, but the best prices are reserved for EE pay monthly mobile customers.

Price:

Speed:

Reliability:

Router:

EE offer three full fibre broadband deals: Full Fibre Max 100, Full Fibre Max 500, and Full Fibre Max Gigabit, with 100Mb, 500Mb, and 900Mb average download speeds.

While EE home broadband is available to anyone, existing EE pay monthly customers get a 10% monthly discount on the listed price, plus a data boost on their mobile plan.

Running on the Openreach fibre to the premises (FTTP) network, EE full fibre broadband is a great option for gamers wanting the most reliable broadband. Full Fibre Max 500 and Full Fibre Max Gigabit also offer up to a year's worth of Xbox Game Pass Ultimate.

At a glance

Pros	Cons
EE have one of the best records for customer service metrics in the market	Data-only broadband lines with no option to add a home phone line
EE Full Fibre is provided over the Openreach FTTP network, shown to be more reliable than Virgin Media and Openreach FTTC in independent Ofcom research	Benefits for EE pay monthly mobile customers mean customers need to consider switching mobile provider to get the most from these deals
Great prices and benefits for EE pay monthly mobile customers	Limited availability

	Package	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max 100	100Mb average	£31	Free	24 months
	Offer: 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max 500	500Mb average	£39.50	Free	24 months
	Offer: 6 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max Gigabit	900Mb average	£49	Free	24 months
	Offer: 12 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup

Verdict: Is EE Full Fibre Broadband a good choice?

EE Full Fibre broadband has a few specific qualities that will make it a good choice for a few reasons.

The main reasons to choose an EE Full Fibre Max package would be:

• EE home broadband has several years of high customer satisfaction and low complaints figures, which make it a reliable provider in itself
• EE Full Fibre Max packages are delivered on the Openreach FTTP network, which is a full fibre network shown to be more reliable than Virgin Media and Openreach FTTC connections in independent research carried out by Ofcom
• EE pay monthly customers get 10% off the listed monthly prices on an on-going basis, which makes the deals some of the cheapest available
• EE pay monthly customers also get a data boost on their mobile plan, as well as the option to add Apple 4K TV with BT Sport Ultimate, and an Xbox Game Pass Ultimate for up to 12 months on the two fastest EE Full Fibre Max tiers.

So, EE home broadband, and their full fibre broadband packages particularly, are a solid choice in the market and a good option as an Openreach FTTP reseller.

However, there are a couple of drawbacks to EE Full Fibre Max worth being aware of before making a final decision:

• EE Full Fibre Max are data-only lines, that means there is no home phone line and no option to add one. Customers will need to rely on their mobile for a telephone.
• While still competitive, around the middle of the pack, the benefits for EE pay monthly customers make the deals look less attractive if you're not with EE for your mobile plan. So, it could be worth considering getting an EE pay monthly mobile SIM if you're out of contract with your existing provider.

Overall, EE hold one of the best customer service records in the market, alongside very attractive benefits either for existing EE mobile customers, or those willing to move to EE for mobile as well.

EE Full Fibre Broadband options

EE offer three packages in the Full Fibre Max range, this includes:

• Full Fibre Max 100, with 100Mb average download speeds
• Full Fibre Max 500, with 500Mb average download speeds
• Full Fibre Max Gigabit, with 900Mb average download speeds

Here is the current pricing of the three full fibre deals:

	Package	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max 100	100Mb average	£31	Free	24 months
	Offer: 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max 500	500Mb average	£39.50	Free	24 months
	Offer: 6 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max Gigabit	900Mb average	£49	Free	24 months
	Offer: 12 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup

Setup is free, but customers must commit to a 24-month minimum term, although this is the same as for BT, Plusnet, and Vodafone full fibre broadband plans.

The pricing difference between EE Full Fibre Max 500 and Full Fibre Max Gigabit will be hard to resist the upgrade, as it's just £1.50 per month more for double the speed.

The main benefit to EE full fibre broadband however is for existing EE pay monthly customers, who'll get the following benefits:

• 10% off the listed monthly price of the broadband plan every month
• 20GB extra data on their EE mobile plan
• Up to one-year free Xbox Game Pass Ultimate, worth £10.99 a month
• The option to add an Apple 4K TV box with BT Sport Ultimate

There is however one potential downside to EE full fibre broadband, which is that the packages are provided as data-only broadband lines. This means there is no home phone line or any option to add one.

Most people won't find this an issue as mobiles have more or less replaced the landline now. However, for those who want a home phone line, they'll need to look at full fibre broadband from providers including BT, Sky, Vodafone, or Virgin Media who offer that option.

EE is in line with Plusnet, TalkTalk, Shell Energy Broadband, and even Zen Internet for providing data-only full fibre broadband packages. Even BT, offer landline-free deals as standard, but do provide the option for customers to add a landline for an extra fee.

One final point: the EE Full Fibre Max plans are all subject to annual price rises in April of each year. The increase depends on the CPI rate of inflation in the preceding January, plus 3.9%. This is standard amongst most broadband providers now, as we cover in our guide to annual price rises.

EE Full Fibre Max 100

EE's Full Fibre Max 100 is the provider's entry-level full fibre plan, offering average download speeds at peak times of 100Mb.

	Package	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max 100	100Mb average	£31	Free	24 months
	Offer: 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre 150	152Mb average	£28	Free	18 months
	Offer: Free setup and P&P
	Ultrafast Broadband	145Mb average	£28	£5	18 months
	Offer: WiFi Max just £3/mth + (£5 refundable setup fee for new customers if applicable)
	Full Fibre 100	150Mb average	£30.99	£31.99	24 months
	Offer: £50 BT Virtual Reward Card + Reduced price for 24 months (Ends 16/05/2024)

EE's Full Fibre Max plans aren't budget broadband options, and you can get 100Mb packages for less with providers including Vodafone, Plusnet, and TalkTalk.

However, EE have one of the best customer service records in the market, and they've held it for several years now.

EE home broadband customers are more satisfied overall than customers of cheaper providers including Plusnet, TalkTalk, Vodafone and Virgin Media.

So, it's worth bearing in mind, price isn't always everything, especially if a provider is offering a better service experience, like EE, as we cover in more detail in our full review of EE home broadband.

EE Full Fibre Max 500

EE Full Fibre Max 500 is a mid-level FTTP broadband plan, offering average download speeds at peak times of 500Mb.

Upload speeds are also faster on EE Full Fibre Max 500 at 73Mb average.

	Package	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max 500	500Mb average	£39.50	Free	24 months
	Offer: 6 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre 500	525Mb average	£39.99	Free	18 months
	Offer: Money off for 18 months
	Full Fibre 500	500Mb average	£49.99	£31.99	24 months
	Offer: £50 BT Virtual Reward Card + Reduced price for 24 months (Ends 16/05/2024)
	Ultrafast Plus Broadband	500Mb average	£33	£5	18 months
	Offer: WiFi Max just £3/mth + (£5 refundable setup fee for new customers if applicable)

EE Full Fibre Max 500 is more expensive than equivalent ultrafast plans from TalkTalk, Plusnet, Vodafone, and Shell Energy Broadband.

But EE are cheaper for 500Mb full fibre broadband than customer service rivals Sky, as well as Zen Internet, and parent company BT.

EE pay monthly customers get an added benefit with EE Full Fibre Max 500, as they get six months free Xbox Game Pass Ultimate, which is worth £10.99 a month if paid for separately.

It's also worth remembering, EE pay monthly customers get 10% off the prices as we cover them in this guide, making them a lot more competitive on price than at first glances.

EE Full Fibre Max Gigabit

EE's fastest gigabit plan, EE Full Fibre Max Gigabit, offers average download speeds of 900Mb at peak times, and is the fastest available speed on the Openreach FTTP network.

Gigabit broadband can download large files incredibly quickly, but its main benefit lies in the additional capacity it offers, allowing multiple users to go online at the same time without affecting each other.

	Package	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max Gigabit	900Mb average	£49	Free	24 months
	Offer: 12 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Gig1 Fibre Broadband	1.13Gb average	£41	Free	18 months
	Offer: Reduced price: £45 per month + No setup fee (was £35) (Ends 08/05/2024)
Go	Full Fibre 900	944Mb average	£49	Free	18 months
	Offer: Free setup and P&P
	Pro II Full Fibre 900	910Mb average	£49	Free	24 months
	Offer: New Ultra Hub with WiFi 6E + Super WiFi 6E Booster + Automatic 4G Broadband Back-Up + £3 off for Vodafone pay monthly customers + Up to £100 of your leaving fees covered when switching to Vodafone Broadband

It's notable that EE Full Fibre Max 900 is only £1.50 more per month than EE Full Fibre Max 500, which should give pause for thought for larger households and could be worth the step up, especially considering the longer length of the Xbox Game Pass offer.

With EE Full Fibre Max 900, EE pay monthly customers get Xbox Game Pass Ultimate free for an entire year.

As with EE's Full Fibre Max 100, pricing isn't the cheapest option, but EE pay monthly customers get discounts that make it much more competitive.

With that discount however, EE is more expensive than budget providers like TalkTalk, Plusnet, Vodafone and Shell Energy Broadband. Yet, it's also cheaper than equivalent deals from BT, Sky, and Zen Internet.

EE Full Fibre Max Gigabit is also cheaper than Virgin Media's Gig1 plan, which offers the fastest download speeds in the UK, with 1.13Gb speeds at peak times. Gig1 from Virgin Media currently costs £45, but that's a special offer and is usually priced at £60.

Find out more about Virgin Media availability here.

EE Full Fibre Max and Apple 4K TV

EE home broadband is designed especially around EE pay monthly customers due to the range of benefits they receive for taking both services.

Even EE's pay TV option, Apple 4K TV with BT Sport Ultimate, is only available to EE home broadband customers who also have an EE pay monthly mobile plan.

	Package	TV	Broadband	Monthly price	Upfront price	Contract term
	Full Fibre Max 100 + Apple TV 4K	89	100Mb average	£46	Free	24 months
	Offer: Apple TV 4K with BT Sport Ultimate for EE pay monthly mobile customers only + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max 500 + Apple TV 4K	89	500Mb average	£54.50	Free	24 months
	Offer: Apple TV 4K with BT Sport Ultimate for EE pay monthly mobile customers only + 6 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup
	Full Fibre Max Gigabit + Apple TV 4K	89	900Mb average	£64	Free	24 months
	Offer: Apple TV 4K with BT Sport Ultimate for EE pay monthly mobile customers only + 12 month free Xbox Game Pass Ultimate for EE pay monthly mobile customers + 10% off for EE pay monthly mobile customers + 20GB extra data for EE pay monthly mobile customers + Free setup

Apple 4K TV with BT Sport Ultimate includes:

• Apple 4K TV box
• BT Sport Ultimate subscription
• Apple TV+ subscription free for 3 months

Apple 4K TV is a smart TV box that bring streaming TV services and apps to normal TVs via a HDMI port connection. The Apple 4K TV box connects to the Internet over a built-in WiFi receiver or Ethernet cable connection directly to the EE router.

We've covered Apple 4K TV in our full review, but basically it supports on-demand apps including Apple TV+, BBC iPlayer, ITV Hub, Prime Video, Netflix, and NOW TV. Although it doesn't provide access to Freeview.

BT Sport Ultimate is included for free and is BT Sport's Ultra HD channel that supports HDR, 4K and Dolby Atmos.

However, the BT Sport Ultimate channel is not the full BT Sport pack and so it won't show all of the events available on BT Sport. Yet, BT themselves say BT Sport Ultimate should show the majority of BT Sport's 52 Premier League matches, a selection of English home Champions League and Europa League matches and more.

EE Smart Hub router

EE Full Fibre Max broadband packages all get the new version of the EE Smart Hub router.

This is the latest router from EE and it's designed to handle the full fibre speeds available across the Fibre Max range.

The EE Smart Hub features:

• Dual band technology (2.4GHz and 5GHz)
• Wi-Fi 5 standard
• WPA2 security
• 4 x Gigabit Ethernet ports
• 1 x RJ11 broadband port
• 1 x USB 2.0 port

Four Ethernet ports are useful for this type of router since customers will need to connect their devices via Ethernet cable if they want to reach the top speeds offered by the fastest packages.

Smart WiFi

If customers want to upgrade their home wi-fi experience, they can add Smart WiFi to their EE Fibre Max plan for £10 per month.

Smart WiFi is part boosting system and part back-up. It offers up to three wi-fi discs to help boost the broadband signal around the home and comes with a 4G back-up in case the home wi-fi network goes down.

We've got more about Smart WiFi and similar broadband boosters from other providers in this guide to WiFi boosters and speed guarantees.

Which EE Full Fibre Broadband plan to choose?

Advertising regulations in place since 2017 mean broadband providers must list average download speeds experienced by at least 50% of their customers at peak times.

Peak times are considered to be 8pm to 10pm in the evening when the highest number of people connect to residential broadband networks at the same time.

The average download speeds given by EE for their Full Fibre Max packages are:

These download and upload speeds are very typical of other Openreach FTTP resellers, like BT, Plusnet, and Sky. TalkTalk and Vodafone list slightly faster average speeds as they also use the CityFibre network alongside the Openreach FTTP network.

Download times

But how fast is that in practice? Let's look at some examples of how long it would take to download different sized files on each of the EE Full Fibre Max packages:

EE also consider the capacity of each of their Full Fibre Max broadband plans, and provide the following maximum number of supported devices streaming TV on each plan:

EE give a little further direction on their Fibre Max 100 and Fibre Max 300 plans, stating that Fibre Max 100 should support high Internet usage, allowing customers to stream more 4K movies and experience smooth connections on HD apps.

EE Fibre Max 300, which isn't actively promoted anymore, but EE say 300Mb is for very high usage, for when there is almost constant online activity from six or more people at the same time.

Upload speeds

Most people won't notice upload speeds and they'll be more than adequate on any of the EE Full Fibre Max packages. For people who are interested though, here are the estimated speed ranges for each package:

EE Full Fibre upload speeds are in line with other Openreach FTTP resellers including BT, TalkTalk, Plusnet, Sky, Vodafone, and Shell Energy Broadband.

It's worth noting that EE, as with other Openreach FTTP providers, offer faster upload speeds on equivalent packages to Virgin Media.

In contrast, while less available, Hyperoptic and Community Fibre, are two independent networks who offer symmetrical upload speeds. So, for example, their 900Mb plan offers 900Mb up as well as down.

Minimum speed guarantees

EE have agreed to a Code of Practice on broadband speeds established by Ofcom. This means, in addition to advertising broadband speeds that at least half their customers actually receive at peak times, they also give customers a guaranteed minimum speed.

The guarantee means that if EE fail to deliver the minimum broadband speed at the point of sign up, and they're unable to resolve the issue within 30 days, customers can leave their contract penalty free.

The minimum speed guarantees for EE Full Fibre Max packages are:

While EE Full Fibre Max 100 manages to guarantee it's advertised speed, the faster two packages only guarantee around half of the advertised speed of the package.

However, do bear in mind it is a guaranteed minimum, rather than an expected speed. Although, as we cover in our guide to the fastest broadband packages, even Virgin Media's Gig plan has a minimum guaranteed download speed of just 455Mb.

It's also worth noting that minimum guaranteed speeds can vary depending on location, so this table shouldn't be taken as definitive for every property.

Reliability

EE's Full Fibre Max packages are delivered via the Openreach fibre to the premises (FTTP) network, which runs fibre optic cables from the street cabinet all the way into a customer's home.

It's this direct fibre connect that makes full fibre broadband so fast, but it also makes it a lot more reliable too.

In independent research carried out by Ofcom it's easy to see how infrastructure differences between different broadband networks are affecting reliability metrics such as latency, disconnections, and jitter.

Openreach FTTP is generally seen as more reliable than Virgin Media's network because Virgin connect homes with coaxial cable, rather than fibre. Although Virgin are in the process of upgrading their network, it's not due for completion until 2028.

Similarly, Openreach fibre to the cabinet broadband connections where the customer's home is connected using the copper phone line network, are also less reliable than Openreach FTTP.

You can read more about the best broadband for reliability in our guide, which covers the Openreach FTTP network used to deliver the EE Full Fibre Max deals.

Full fibre availability

As mentioned, EE Full Fibre Max packages use the Openreach FTTP network. While EE only launched their full fibre deals in 2020, they're now available to over 8.8 million homes across the UK, and are actively being rolled out to more.

Openreach aim to cover 25 million premises by the end of 2026, so availability for EE's Full Fibre Max packages will be constantly updating.

Use our EE home broadband deals page to check your postcode for the latest availability data and see the prices and offers available to you.

It's also worth using our full fibre broadband postcode checker to see availability from all of the providers in the UK, in case you may also be able to get full fibre broadband package from Virgin Media, TalkTalk, Hyperoptic, or Community Fibre instead.

Summary: Is EE Full Fibre Broadband any good?

EE full fibre broadband is reliable in independent testing, and EE has an excellent record for customer satisfaction and low complaint levels in comparison to the market.

While EE Full Fibre Max 100 is a clear entry-level option, it's also apparent the pricing structure is set to encourage potential 500Mb customers up to the Gigabit plan as the price increase is so small.

EE Full Fibre Max Gigabit costs just £1.50 per month than EE Full Fibre Max 500, but offers twice the download speed, and a faster upload speed too. This may be too tempting to resist. Although note that out of contract prices are £9 different, so be prepared to re-contract or switch away at the end of the 24-month minimum term.

However, it's EE pay monthly customers who benefit the most from EE Full Fibre broadband. The 10% monthly price discount and mobile data boost make it worth considering switching to an EE pay monthly SIM plan, if you don't have one already.

EE Full Fibre Max is also a great choice for gamers, with the reliability of the Openreach FTTP network combined with up to 12 months free Xbox Game Pass Ultimate for EE pay monthly mobile customers.

While the plans don't have the option to add a home phone line, and they're clearly focused on generating brand loyalty for joint mobile and broadband sign ups, overall, EE Full Fibre Max packages are worth considering, especially with EE's spotless customer service record.