Ultrafast fibre to the home: how to get it

samantha smith
By Samantha Smith

broadband city

FIBRE to the home, or FTTH - also known as fibre to the premises or FTTP - promises truly fast connectivity.

Because the fibre cable comes right into the building, there's no drop off in speed caused by sharing the connection with the neighbours, or being a little way from the on street cabinet.

That means the speeds advertised are pretty much the speeds you'll get.

But such convenience and connectivity isn't widely available, and where it is it doesn't come cheap.

We look at four broad categories of FTTP provision in this guide:

Individual developments

Other ultrafast options
Ultrafast cities
Rural schemes
Don't BT offer FTTP?

The easiest thing to do is move to an area where FTTP is already installed - we'll explain why later.

The number of locations with ultrafast networks is increasing all the time, but in most cases those networks are being built and designed for business use.

There are, however, a couple of ISPs who operate nationally, providing ultrafast residential networks - although they tend to be limited to individual buildings or developments.

Hyperoptic, various cities

Since connecting their first apartment block in London's Battersea in 2011, Hyperoptic have been working on bringing their ultrafast fibre to more than 100,000 premises, across more than 1,000 buildings, in a lucky 13 cities:

London Birmingham Brighton Bristol Cardiff
Glasgow Leeds Liverpool Manchester Newcastle
Nottingham Reading Sheffield

Because of the cost of installing fibre to the premises, they only provide connections to multiple occupancy buildings like blocks of flats and offices - although they do say they're looking at "ways to service individual residential properties in the future".

In the meantime, they're rather like Virgin Media's cable my street team, in that they respond well to community demand.

People in multiple occupancy buildings who club together to present their case will do far better than one or two voices asking to be connected.

For those who live in a Hyperoptic capable building, there are three connection speeds available: 20Mb, 100Mb, and 1Gb, all with unlimited data.

Uploads on the 20Mb package are limited to a maximum of 1Mb, but customers with the faster packages will get the same speeds up and down the line.

Like Virgin Media, they don't force people to take a phone service from them - but like Virgin Media, they also charge more for broadband alone. With the phone, a 12-month contract works out like this:

Package Contract term Upfront cost Monthly price
hyperoptic 20Mb Fibre Broadband + Evening and Weekend calls 12 months Free £21
for 9 mths,
then £25
hyperoptic 100Mb Fibre Broadband
+ Evening and Weekend calls
12 months Free £26
for 9 mths,
then £38
hyperoptic 1Gb Fibre Broadband + Evening and Weekend calls 12 months Free £31
for 9 mths
then £63

Without a phone service, customers will pay these prices:

Package Contract term Upfront cost Monthly price
hyperoptic 20Mb Fibre Broadband 12 months £40 £15
for 9 mths,
then £22
hyperoptic 100Mb Fibre Broadband 12 months £40 £30
for 9 mths,
then £35
hyperoptic 1Gb Fibre Broadband 12 months £40 £50
for 9 mths,
then £60

Interestingly, Hyperoptic also offer flexible 30-day contracts - presumably aimed at those unsure about committing to a full year, or just how fast they need or want their connection to be.

As we explain in our main review of them, available here, those who are in a Hyperoptic development will find that prices are set to compete well with their closest rivals.

Look at how much it costs to get up to 100Mb fibre from Hyperoptic, compared with their most widely available 100Mb rival, Virgin Media:

Package Contract term Upfront cost Monthly price
hyperoptic 100Mb Fibre Broadband
+ Evening and Weekend calls
12 months Free £26
for 9 mths,
then £38
virgin media Vivid 200 12 months £20 £37
for 12 mths,
then £43
hyperoptic 100Mb Fibre Broadband 12 months £40 £30
for 9 mths,
then £35
virgin media Vivid 200 + Talk Weekends 12 months £20 £39
for 12 mths,
then £50

The favourable comparison doesn't end there either. Hyperoptic's 1Gb with phone service is only £10 a month more at full price than Virgin Media's up to 200Mb package - but up to five times faster:

Package Contract term Upfront cost Monthly price
hyperoptic 1Gb Fibre Broadband + Evening and Weekend calls 12 months Free £31
for 9 mths,
then £63
virgin media Vivid 300 + Talk Weekends 12 months £20 £44
for 12 mths,
then £55

Direct Save, various locations

As well as offering a range of budget broadband and home phone packages, Direct Save started to offer FTTP services in September 2014.

At the time of writing, their up to 300Mb connections are only available in about 40 residential developments, all in England - few enough that they're named individually on the ISP's site.

The interesting thing about Direct Save is that their 25Mb and 40Mb packages are remarkably cheap - check the table below - and their 100Mb connection is about the same price as Virgin's.

Package Contract term Upfront cost Monthly price
direct save 25Mb Broadband + weekend calls 12 months £30.95 £19.40
direct save 40Mb Broadband + evening and weekend calls 12 months £30.95 £23.40
direct save 100Mb Broadband + evening and weekend calls 12 months £30.95 £39.45
direct save 300Mb Broadband + evening and weekend calls 12 months £30.95 £62.95

But compared to the other FTTP providers we've looked at here, their 300Mb package is nowhere near as competitive: Hyperoptic offer connections three times faster for about £10 a month less.

Of course, that's a little bit unfair, because it's unusual for there to be more than one FTTP provider in any one place.

As we point out in our main review - available here - they do shape up quite well against Virgin, who represent their closest widely available rival.

Ultrafast cities

Other ultrafast options
Individual developments
Rural schemes
Don't BT offer FTTP?

Of course, not everyone can relocate to a swanky apartment building in the centre of a major city, which is where people in areas where the following projects are based have an advantage.

UFO over York

In York, for example, Sky and TalkTalk have been making much of the roll out of the Ultra Fibre Optic (UFO) network being built by City Fibre.

An estimated 20,000 homes will be able to take advantage of the up to 1Gb connections on offer.

Sky are offering a variety of packages, ranging from up to 50Mb for a standard price of £27.40 a month to £47.40 a month for the fastest connection, being advertised as up to 940Mb:

Package Connection Contract term Upfront cost Monthly price
sky Ultra Fibre Optic Up to 50Mb; unlimited data 12 months £48.95 £17.40
for 12 mths,
then £27.40
sky Ultra Fibre Optic Plus Up to 100Mb; unlimited data 12 months £48.95 £27.40
for 12 mths,
then £37.40
sky Ultra Fibre Optic Pro Up to 940Mb; unlimited data 12 months £48.95 £37.40
for 12 mths
then £47.40

TalkTalk are keeping things simple by offering everyone the fastest connection possible - and for less than they'd pay for the equivalent package plus line rental over ADSL.

That's because when they announced their UFO deals, they priced them to match what they were charging for their existing deals - but since then they've put up their standard prices.

When UFO was launched, for example, TalkTalk's Simply Broadband deal cost £21.70 a month including line rental - so the UFO version also cost £21.70.

By the same token, what were then the Essentials and Plus TV packages were offered at the same price with the up to 900Mb connection as customers elsewhere would pay for them with up to 17Mb broadband.

Even with the recent package refresh, each of the new deals offers the same other services as a standard ADSL customer - but over an ultrafast, up to 900Mb, connection, and at a cheaper price.

Package Connection Extras Contract term Upfront price Monthly price
talktalk Ultra Fibre Optic Broadband Up to 900Mb; unlimited data No calls, no TV, SIM card 18 months Free £21.70
talktalk TV with Ultra Fibre Optic Broadband Up to 900Mb; unlimited data No calls, Youview box, SIM card 18 months £25 £21.70
talktalk TV Plus with Ultra Fibre Optic Broadband Up to 900Mb; unlimited data No calls, Youview+ box including Sky channels, SIM card 18 months £25 £27.70

The budget broadband providers have spoken about their ambitions to expand UFO to other cities, although they're being somewhat coy about where they're planning to unveil it next.

Gigler, Bournemouth

The ultrafast broadband in Bournemouth is again the result of a CityFibre network, sold through the Gigabit ISP Gigler.

They don't cover the whole of the city yet, but where they are available users get a connection with a 1Gb/500Mb profile - that is, downloads of up to 1Gb, and uploads of up to 500Mb.

To make sure that kind of service is available to everyone, regardless of their budget, Gigler offer packages based on different data allowances.

The entry level Essential package offers 80GB of data a month, which Gigler say is enough for:

It's worth bearing in mind that even with ADSL and "standard" fibre connections, Ofcom say that in 2015 the average household got through 82GB of data per month; there's evidence to suggest that the better the connection, the more data we tend to use.

So for those who are concerned they might not stay within that limit, there are two more generous packages: Family, which offers 250GB per month, and Ultimate, which comes with 1TB of data.

Here's how they compare:

Package Connection Contract term Upfront cost Monthly price
Gigler Essential Up to 1Gb downloads, up to 500Mb uploads; 80GB data 18 months £50 £25
Gigler Family Up to 1Gb downloads, up to 500Mb uploads; 250GB data 18 months £50 £35
Gigler Ultimate Up to 1Gb downloads, up to 500Mb uploads; 1TB data 18 months £50 £50

The main drawback with Gigler is that unlike other FTTP providers, they don't offer phone services through their fibre connections.

That means that anyone who isn't happy to rely on their mobile or a VoIP service will need to find and pay for a separate home phone line. There's more on how to get a good home phone deal in our guide here.

Rural projects

Other ultrafast options
Individual developments
Ultrafast cities
Don't BT offer FTTP?

All that is well and good, but most urban dwellers already have a choice of both ISP and speed of connection.

Those in more rural areas often find that even if they have access to the standard fibre network, the speeds aren't particularly great because of the increased distances to the nearest cabinets.

This is where ISPs who specialise in rural FTTP and independent community projects come in.


It was September 2011 when Gigaclear started building their first FTTP network, in association with Rutland Telecom, in Hambleton, Rutland - and within a month they were already providing services to customers.

Since then, they've gone on to build 19 FTTP networks covering villages in Rutland, Oxfordshire, Kent, and Cambridgeshire. They've also got more than 20 projects covering another 50 or so villages under way, or slated to begin.

As well as those counties already mentioned, Gigaclear are connecting villages in parts of Northamptonshire and Essex.

Getting connected to the Gigaclear network relies on being part of a committed and reasonably enthusiastic community: at least 30% of households must be willing to sign up for the ISP to consider them.

They also won't install in areas that already have some kind of ultrafast service available - even if a large proportion of the community aren't connected to it.

Once built, a typical Gigaclear network tends to cover at least 1,000 properties across a couple of villages, or smaller numbers in villages neighbouring an existing Gigaclear network.

But for those who qualify, Gigaclear's packages start from £39.90 a month for an unlimited symmetrical up to 50Mb connection - that's the same speed for both downloads and uploads - up to £74 a month for their 1Gb connection:

Package Connection Contract term Upfront cost Monthly Price
gigaclear Home 50 Unlimited Up to 50Mb download, up to 50Mb upload; unlimited data 12 months £100 £39.90
gigaclear Home 100 Unlimited Up to 100Mb download, up to 100Mb upload; unlimited data 12 months £100 £45.25
gigaclear Home 200 Unlimited Up to 200Mb download, up to 200Mb upload; unlimited data 12 months £100 £52.45
gigaclear Home 1000 Unlimited Up to 1Gb download, up to 1Gb upload; unlimited data 12 months £100 £74

All their packages come with a £100 connection fee.

Because it's fibre to the premises, households don't have to take a phone line - but there's no line rental whether they do or not. Those who do want a phone line can pay an extra £8 a month for anytime calls.

Gigaclear says this means their entry level package compares very favourably with BT's Infinity 1 service, as shown here:

Package Speed Contract term Monthly price Anytime calls Total cost
gigaclear Home 50 Unlimited Up to 50Mb 12 months £39.90 £8 £39.90 to £47.90
bt Unlimited Infinity 1 + Weekend calls Up to 52Mb 12 months £29.99
for 12 mths,
then £47.49
£8.50* £38.99 to £48.99*

*BT prices vary depending on offers available; total cost based on standard prices charged from October 31st 2016.

Other rural communities

Other rural areas have managed to get superfast or ultrafast broadband installed some other way. The odd daring community has chosen to go it alone and install FTTP by themselves, but the majority of the contracts being awarded by Broadband Development UK (BDUK) are to BT.

Superfast Cornwall, for example, have managed to connect more than 95% of the region to either superfast or ultrafast broadband, and in June 2015 they announced that the number of properties now on BT's up to 330Mb Infinity had passed 85,000.

BT and their resellers

Ultrafast: the options
Individual developments
Ultrafast cities
Can't I get it through BT?

Outside the areas outlined above, whether or not we can get ultrafast services depends on BT Openreach.

The availability of "standard" fibre of up to 38Mb or up to 76Mb relies on Openreach having installed the right equipment in their exchanges and cabinets - and frustratingly, the same also applies to the vast majority of their ultrafast services.

Back in 2013, Mike Galvin of BT Openreach declared that, "two thirds of the country will have access to ultrafast fibre if they want it" by December 2014.

Perhaps Mr Galvin got superfast and ultrafast confused, because that figure is more akin to the proportion of us who had access to standard fibre by that date.

BT's most widely available version of ultrafast broadband - known as fibre to the premises on demand, or FTTPoD - is only available in certain areas with both compatible exchanges and street cabinets.

The quickest way to find out if Infinity 3 or 4 are available is to use BT's broadband availability checker, here.

Most of us will be told we can get up to 38Mb or up to 76Mb, but people in the areas covered by just over 300 exchanges (bearing in mind there are nearly 5,600 exchanges across the UK) may be told they can get up to 330Mb.

If this is the case, it also means that their nearby cabinet is also up to scratch - but that's not the end of it.

Getting FTTPoD then requires that fibre be installed between the cabinet and the property - which the customer is expected to pay for.

When Infinity 4 started out, the one-off connection cost was £500 plus VAT, plus the cost of cable from the cabinet to the building at £2 per metre. BT themselves reckoned this would mean more than half of UK premises would face a bill somewhere between £700 and £1,500.

Customers would then pay £38 a month for the up to 330Mb service, plus line rental.

But in early 2014 BT admitted it was costing far more than expected to deploy the service - and put installation and service charges up significantly.

The basic connection fee was hiked to £750 plus VAT, cable increased to £3.50 per metre, and the monthly rental for the first three years rocketed to £99. That took installation costs to anything from £1,100 to £2,500.

Then, in February 2015, BT suspended the sale of new FTTPoD services - and it's pretty much impossible to find reference to the service on their site in anything but historical forum and help posts and price lists for existing customers.

While they do have plans to expand their FTTP network, it seems that the majority of those who'll benefit will be businesses; while some residential customers may be included it seems much more likely that wider ultrafast services will have to wait for newer technologies like G.fast to make it through trials successfully.


5 September 2017
Louise Elliott

Hi, I have FTTP to our home on a new build site. I am currently looking to recontract, I am currently with BT. Can I move to another provider or am I limited to BT?

3 October 2017
Choose team

Hi Louise, you shouldn't be limited to just BT - a lot of providers use BT's lines and so there should be no problem if you wanted to switch to one of them (more on that here: <a href="https://disq.us/url?url=https%3A%2F%2Fwww.choose.co.uk%2Fguide%2Fbt-infinity-broadband-review.html%29%3AWWr01WvDqeUdvP2dpvCCjPCv8T0&amp;cuid=2412393" rel="nofollow noopener" title="https://www.choose.co.uk/guide/bt-infinity-broadband-review.html)">https://www.choose.co.uk/gu...</a> and if you want to check if it's possible for you to get Virgin Media, see our article here: <a href="https://disq.us/url?url=https%3A%2F%2Fwww.choose.co.uk%2Fguide%2Fvirgin-media-available-in-my-area.html%3AbItrjzASu8AvHpTPcluaroeWH-M&amp;cuid=2412393" rel="nofollow noopener" title="https://www.choose.co.uk/guide/virgin-media-available-in-my-area.html">https://www.choose.co.uk/gu...</a>
Hope this helps!

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