Haggle! Get BT, Sky or Virgin Media for less

retro telephone

WATCHING new customers nab vouchers worth hundreds of pounds, or half-price broadband for a year can be a little galling for those of us who've been paying full whack for the same thing for years.

But loyal customers can also bag a bargain.

Big providers like Sky, BT and Virgin Media hate losing customers to rivals and will often go a long way to preserve our valuable custom.

It's just a question of haggling the price down, and in this guide we explain how.

If haggling doesn't get the result we want, cancelling and signing up as a new customer is also an option: skip down the page for more on what's available.

The rewards for haggling

Most of us wouldn't be able to recall the last occasion on which we partook in the monetary dance that is haggling, although the rewards can be great.

Some customers have reported savings of more than £150 a year.

Many people also nab, to name just a few:

Tempted? Thought so.

How to negotiate

There are five basic ways to approach the call to customer services.

1. Cut services, cut costs

"Hi -
At the moment my package is XYZ and costs £X amount each month. I don't really watch channels AB and C any more. Could you remove them to make my package better suit my needs?"

This approach is pretty straightforward: if we're paying for something we're not using or could do without, get rid of it and pay less.

Ideal candidates for ditching are premium movie or sports channels, multiroom subscriptions and HD packs - as added extras, they're fairly simple to remove.

Problems can arise for those attempting to knock down the price within the first year of their contract, especially if we received a special price or special offer when signing up - but even then it's not impossible.

It's also worth noting that once we've got rid of a number of premium services it becomes more likely that Youview, or even plain old Freeview (we explain the difference between them here), will offer a similar service much more cheaply.

2. Add services, cut costs

"Hi -
I have my broadband with you but my phone line with BT. If I paid line rental to you how much would I pay overall?"

Less obviously, taking a number of services from one provider could mean a lower overall price.

Take care to check the details before signing up.

Moving home phone provider, for example, may not be worthwhile if it means paying for more calls because the deal doesn't include them - or if getting the kind of calls we want, say evenings as well as weekends, only comes as an extra.

Anyone thinking of going this route should really take a look at specific existing customer upgrade offers.

Let's take Sky as an example.

People who already have their TV service can add another couple of services for a discount by signing up online to one of the following offers:

Offer You get Cost
sky Sky Fibre Broadband from £20/mth for 18 months (usually from £28.99/mth) Money off one of Sky's fibre broadband packages with any Sky TV package From £20 for 12 months,
then from £28.99 a month

Anyone thinking of adding a particular service should always have a look for an upgrade offer, or be prepared to haggle, rather than simply adding it to their account - or face the possibility of missing out on some serious potential savings.

Both Sky and Virgin are known for running flash sales, in which those prepared to pounce can get themselves extra services or channels for much lower prices than usual, or with extras thrown in.

Keep an eye out over bank holiday weekends or in the run up to various events.

Here are some of the current upgrade offers:

Offer You get Cost
sky Sky Fibre Broadband from £20/mth for 18 months (usually from £28.99/mth) Money off one of Sky's fibre broadband packages with any Sky TV package From £20 for 12 months,
then from £28.99 a month

These deals do change and there are others available, so Sky customers should keep an eye on Sky's existing customer offers page - available here - for more.

3. Offer to pay upfront

A couple of the big four pay TV providers allow customers to pay their line rental upfront for the year, offering some decent savings.

Expect to get at least 10% off the total cost of paying monthly - but also bear in mind that it'll mean agreeing to being tied in for at least another year. Find out more here.

It's also the case that some services cost more for customers out of contract than they do for those who are willing to commit themselves afresh.

We're thinking mainly of BT Sport here, which is free for people who sign up for a 12-month BT TV contract, but will cost £6 a month outside that period.

Offering to sign up again, and knowing which services can be discounted for those who do - a similar trick can be performed by asking about BT's Caller Display - can sometimes net small but often significant savings.

4. The guilt trip

"Hi -
I've seen a deal for new customers offering XYZ, and there's a deal with a rival provider offering ZYX which is very similar. I've been a loyal customer for X years now and would like to stay with you. Could you offer me something along those lines?"

Turns out, TV, broadband and phone providers get jealous.

Useful links
Find current bundle deals here
Read up on Sky and Virgin Media here
More on pay TV here

Consider the following example:

A family with four Sky boxes - one HD+ box in the living room and three non-recording HD boxes in the dining room and bedrooms - want to upgrade to Sky Q Multiscreen. They call Sky, who say it'll cost just under £400.

The family phone Virgin Media who offer to install Tivo in all rooms for £100. So they ring back Sky and tell them about Virgin. Surprise surprise: Sky reduce their first offer from £400 to just £60.

It's a bit of a ridiculous malarkey to go through, but this kind of strategy really can work.

5. The cancellation threat

"Hi -
I'd like to cancel my subscription as I'm finding that I can't really afford to keep it going. I'll probably replace it with a Freeview HD box."

Asking for new services is one thing, but the biggest bargaining chip customers have, and the one most often used in negotiations, is cancelling altogether.

Customer service staff are usually only authorised to "give away" a certain amount in terms of extras on top of the current deal held by an existing customer.

If what they're offering doesn't float our boat then they may choose to pass us on to "customer retentions", the corporate name for "cancellations".

The guys and girls in cancellations can potentially offer much better deals, as their job is entirely focused around - you've guessed it - keeping hold of customers who want to cancel.

However, it often seems that how successful this tactic is depends on who we speak to, what time of day it is (because each member of retentions staff is given a daily discount budget) and perhaps even what mood they may be in.

Be warned - this option isn't for the faint hearted. Be willing to back up the threat - and if it comes to that, skip ahead for help on what to do next.

The problem: deal or no deal?

Once we've outlined the situation the agent may well offer us a reduced monthly rate, free channel package, broadband upgrade or similar deal.

A popular gambit at Sky seems to be to offer to reduce the monthly cost of a bundle or particular package by half for six months - often mirroring or bettering some of the deals they run for upgraders or new customers.

At this point the whole scenario can get a bit Deal or no Deal.

It's up to us to decide whether the offer on the table is one we're happy with or whether to gamble: snub the offer and try to squeeze a little more value out of the adviser on the other end of the phone.

In one case we've seen, a Sky+ HD customer rang the call centre to explain that they were finding their subscription to be a struggle financially and would therefore like to remove the HD and movie packages from the monthly bill.

"No problem," the agent said. "That's been cancelled for you."

But, hanging up, the customer felt hard done by: she'd heard reports of six month half price deals being dished out left, right and centre.

Five minutes later, she called back to say she'd decided to cancel the whole package. Right on cue she was offered a six month subscription at half price, including the HD and movie packages that she'd cancelled on the previous call.

Sky, with their many bundle options, are the best known for offering deals to entice customers to stay, or to keep all the packages they've been taking.

That doesn't mean, however, that other TV, broadband and phone providers aren't all doing the same thing.

Virgin Media also have a big retentions department; TalkTalk will sometimes offer to match prices upon hearing that their customers are looking at cheaper providers or packages.

Even smaller providers like Plusnet have been known to dangle the odd carrot in front of an equivocal customer's nose.

No deal: what next?

Finally, sometimes the best way to save money is to stop threatening and actually cancel.

The bonus is that new customers have great offers handed to them on a plate rather than having to earn them through hard fought negotiation - and switching has never been simpler, as we explain here.

Am I a new customer?

Be careful, though. Providers are no fools and they have rules on what constitutes a "new" customer designed to stop "cancel and re-sign" deal grabbers.

Virgin Media and Sky, for example, say people must not have been taking any services from them for at least a year to be eligible for the deals offered to new customer.

There's more detail on these rules in our full guide.

The best special offers

Those of us who don't qualify as new again, or had our existing provider call our bluff should remember this: there's nothing wrong with considering another provider.

They're all super keen for our business, so most will have good offers that make them cheaper for the first year, or give us access to premium services for less.

Here are the current special offers for the big providers:

Virgin Media

Offer Terms
virgin media Get a free 6 month Netflix Subscription with Virgin Media Bundles

Hurry! Offer ends in 7 days!
18 December 2017
12-month contract. £20 activation fee. Excludes the Player Bundle.
virgin media TV, broadband and phone bundles from £30 a month 12-month contract. £20 activation fee.
virgin media Broadband and phone from £29 a month 12-month contract. £20 activation fee.


Offer Terms
sky Get the Sky Box Sets bundle for just £31/mth.

Hurry! Offer ends in 3 days!
14 December 2017
18 month minimum term. Setup fees apply.
sky Get the Sky Variety Bundle for just £25/mth

Hurry! Offer ends in 3 days!
14 December 2017
18 month minimum term. Setup fees apply.
sky Get a £50 Prepaid Mastercard with Sky Unlimited Broadband for £20/mth

Hurry! Offer ends 29 December 2017
12 month minimum term. £19.95 set-up fee. £20/mth for 12 months, then £28.99/mth.
sky Get a £50 Prepaid Mastercard with Sky Fibre Unlimited

Hurry! Offer ends 29 December 2017
£59.95 set up fee. £38.99/mth for 18 months.


Offer Terms
bt Get a £125 Prepaid Reward card and money off BT Unlimited Infinity 2, from £39.99/mth

Hurry! Offer ends in 2 days!
13 December 2017
£9.99 activation fee and 18 month minimum term applies.
bt Get a £100 Prepaid Reward card and money off BT Unlimited Infinity, from £31.99/mth

Hurry! Offer ends in 2 days!
13 December 2017
£29.99 activation fee and 18 month minimum term applies.
bt Get a free Amazon Echo Dot with eligible BT TV & Fibre broadband bundles.

Hurry! Offer ends in 2 days!
13 December 2017
For new broadband and TV customers only. Upfront fee and 18 month contract applies.
bt Get a £50 Prepaid Reward card and money off BT Unlimited broadband, from just £23.99/mth

Hurry! Offer ends in 2 days!
13 December 2017
£9.99 delivery fee and 18 month minimum term applies.

There's also our guide to comparing BT, Sky and Virgin Media TV for those wondering which will suit them best.

Budget providers also run a lot of offers for new customers, including price cuts covering the first six months up to a year or more of service. See those deals, plus more information on providers, in our guide to the cheapest providers here.

Alternatively, check out the latest offers from all the providers using the search tool here.


16 August 2017
Mohammed Usman

Just spoke to Virgin Media, been with them 3 years and threathened to cancel. Virgin staff can really talk out their backside how they're "the best of the best in everything". I explained everything - not happy with price, speeds, service and she offered me only five pounds off and a new router. I cancelled. To be honest she made me feel guilty for me downloading games, that's wrong when it's unlimited downloads. It's a joke, they speak to you like a child "Oh no, that's best I can offer", when you see the deals new customers get... Loyal customers should get deals that are just as good.

31 May 2017
Adam Tomkins

Hi, I've been with Virgin for 14 months now and had a discounted service because the bundle I was sold came with a phone landline, which they didn't provide due to lack of demand so I have been paying around £50 out of £75. I have just been phoned telling me I have to pay the full price and they would "look into" getting a phone line sorted. I don't know what's changed and to be honest the Internet is average at best when I move to the other side of the house. To cancel I'm told I will need to give a months notice. What are my rights to cancel sooner/charge free? I wouldn't mind paying if they had provided a good service but for what I've been provided I don't think I'd pay even £40.

1 June 2017
Choose team

Hi Adam, we have guides on how to leave your ISP here: <a href="https://disq.us/url?url=https%3A%2F%2Fwww.choose.co.uk%2Fguide%2Fhow-to-leave-your-broadband-provider.html%3AdHp3npmeLjfB7LG7rYuoYK0Xj7g&amp;cuid=2412393" rel="nofollow noopener" title="https://www.choose.co.uk/guide/how-to-leave-your-broadband-provider.html">https://www.choose.co.uk/gu...</a>
and we have an article on broadband cancellation costs here: <a href="https://disq.us/url?url=https%3A%2F%2Fwww.choose.co.uk%2Fguide%2Fbroadband-early-cancellation-fees.html%3AScP39B-8Vl6Y9XMh3vJFs28O0gM&amp;cuid=2412393" rel="nofollow noopener" title="https://www.choose.co.uk/guide/broadband-early-cancellation-fees.html">https://www.choose.co.uk/gu...</a>
and a further article on how to make lodge a complaint: <a href="https://disq.us/url?url=https%3A%2F%2Fwww.choose.co.uk%2Fguide%2Fhow-to-make-a-broadband-complaint.html%3Alb3c6b2w_5d8rn9pdQqyZZ9-PHU&amp;cuid=2412393" rel="nofollow noopener" title="https://www.choose.co.uk/guide/how-to-make-a-broadband-complaint.html">https://www.choose.co.uk/gu...</a>
We hope that these can be of use to you. Good luck!

13 December 2016

After 7 years custom, Sky did not want to know at the negotiating table. My bill for the basic package kept going up - 57 pounds at the last count. When I contacted them to explain that I could not afford to pay them I was asked, "Cant you borrow the money off a friend or family?", so I went to BT.

30 November 2016
Al m

Hi I have just been offered another deal to renew with BT. This includes BT Sport. My problem is that the Broadband and telephone (including mobile) is a 12 month contract but the BT Sport is 18 months and I have been told that if I do not negotiate a new broadband/telephone package after 12 months then the broadband will increase and if I cancel the BT Sport will increase. This sounds like win win for BT. Is this legal?

30 October 2016
Graham B

A word of advice. Was offered a loyalty sky sports deal, held price for 18 month period. I dithered but eventually accepted, only to then realise I really don't have time for Sports. Now Sky are playing hardball and their contract is so tight it seems like I can't revert to my original deal for several months otherwise they can pursue legally. Big waste of money Sky, spending zillions on overpaid sports people.

26 May 2016
Janet Sutherland

Hi, I contacted Sky on Tuesday cancelled sky sports, told could have family package plus fibre unlimited &pound;10 per month all for &pound;77.59 saving &pound;20+.
Called today as the new Sky fibre box sent and charged &pound;6.95 is identical to my existing broadband box. My bill forecast did not predict changes. Spoke to Sky told it would cost more as human error caused the quoted price to be wrong. I should be paying &pound;83.11 and he couldn't offer that deal. I enquired about the deal and ended up potentially paying more for less on an agreed contract! How does that work??
Thinking of cancelling Sky tv broadband and talk and changing providers using now TV box.

22 March 2016

Cancelled vm and retentions guy called me back a few days later could not give me deal as computer said no what next, any suggestions?

27 January 2016

Hello, my mum was paying &pound;55 a month for broadband, line rental any time calls and sky+ hd box with star plus. I rang up and got sent to retentions. He offered &pound;7 off to and 10 months free broadband. Haggled to get 12 months free broadband. Equal led to &pound;39.50 a month. He was not budging so I said can you just make a round &pound;39. He agreed and said deal right there and then. Thought this offer was good don't know if I could have done better, but was happy with it as my mum was saving &pound;16 a month.

6 July 2015
said kaid

Hi, my good friend who I work with wants to join Sky asap... If I recommend him to Sky as a new customer please can you tell me what I would receive if he decided to sign up for a contract with Sky?

20 June 2015

Having just retired, I wanted to reduced my costs. &pound;30 after recent price hike. After making a phone call, they knocked &pound;6 a month off for 12 months.
Better than nothing

11 June 2015

I spoke to Sky today, and was unable to get the same deal, as a new customer would, even though I have been a customer for 6 years with Sky.
So I will now most likely cancel and get a new contract with Virgin.

4 June 2015
Alan Hart

Hi... great website info.

I'm a very long standing XL and b/b + h/phone (and suffering) Virgin Media customer for years and years past but not on a contract, and have no wish to do so, particularly with them, given innumerable problems down the years! Abysmal customer relations!!

Current &pound;8pm 'loyalty bonus' about to expire....likely to push bill to absurd level of over &pound;80pm. Xl TV simply not worth quoted &pound;33+ pm, particularly since I have Freeview.

Retentions thus far offer very little variation or inducement to stay, am inclined to cancel XL at least, and possibly the lot in favour of reasonable alternatives and even consider signing 12m contract. (Trading standards inform me that as long standing ex ntlworld customer I'm not obliged to do so with Virgin).

What's the best stratagy, given I might be prepared to sign up to another supplier?

6 May 2015
sarah myland

I'm paying BT for Infinity but they can't provide the service speeds they advertise (we only get 13Mb maximum upload .5Mb download - and service dropout continually.) They can't diagnose a fault (engineer visit) so they can't help. Engineer said best thing would be for us to lose service completely then they'd have to properly investigate. I've asked for compensation, refund and they refuse saying only compensate for lack of service. Any ideas on next move?

11 April 2015

I am on the family pack + line rental and standard broadband with Sky and received a letter a few days back informing me of a &pound;3 price rise in the cost of the TV to &pound;36 a month. As I live alone and don't actually watch that much television this was the straw that broke the camels back for me.

I rang to cancel the TV package and honestly explained my reasons to the adviser. With no haggling at all I was offered 1/3 off my TV for 5 YEARS! That plus &pound;6 off my line rental for 10 months. This when I hadn't even said I had any issue with the phone. I'm in a new 12 month contract for both but given this level of discount that was something I was more than happy to do.

I did cancel Sky once in the past and went to TalkTalk for a year. I think Sky's record of that, plus genuinely being prepared to leave and explaining your legitimate reasons can yield some really good savings.

3 April 2015

I have that much discount off Sky, I have all channels including sports movies hd and 2 multiroom boxes sky+hd box fibre broadband and landline from them and only pay &pound;63 a month.

3 May 2015
J Smith

I have Sky and Sky Sports but the price keeps going up that I can't afford the sports channels any more, please tell me how to reduce.

2 April 2015
Janet Watson

I've just gone back to BT got a good deal ? I live in a small village, on speaking to complaints been told as we can not get fibre optic we can not get sports box sets ect, only on an app to download and make a connection with cables and tablet. Not what I was told, feel like I've been done. To right, waiting for a result on complaint might see them in court as I am not paying an early cancellation fee.

18 November 2014
Tony B

Unfortunately, being on the Isle of Man we have no other choice of paid TV other than Sky. Even the freesat and freeview is selective as it depends which transmitter we can find. Sky know this and if you want it you want it, if you don't then farewell.

21 August 2014

I just rang Sky for a new deal and was told they can't do anything until my existing contract runs out, and even then may not be able to give me a deal. So I rang again to a different number and it was completely different. I got a great deal for 12 months starting straight away for &pound;49.50, &pound;21.00 less than what I would have paid. So don't get fobbed off, keep trying you will get there!

29 July 2014
Scott Bryant

I just called Sky with the request to cancel as the price for the full package @ &pound;71.25 per month and just about to go up &pound;4 next month is becoming a joke. The biggest killer is having the Sports package and with the upcoming Premiership about to start I said it would be a shame to miss it but if it means getting a cheaper deal and retaining the quality entertainment channels then it is a must. The very helpful gentleman in the retentions department was able to come back and offer me half price on both Sports &amp; Movie packages for the next 12 months. Result.

30 June 2014
Chris Conley

I've just rang Sky to cancel my &pound;98 per month contract. He said the best he could offer is half price line rental, so I thought I'd call his bluff, now I've cancelled it all. Arghhhhh. Hoping I get a call back, if not I'll save &pound;98 a month.

12 May 2014

I said I would leave and got &pound;1 landline and &pound;1 broadband for a year.

14 April 2014

I used to be with both Sky and Virgin Media not to mention BT, in the past, always been jumping between the better offers for moving.

When I left Virgin, it was due to moving house, after I signed up for the whole lot as an upgrade offer, TV(XXL), BB(XXL, 100mb), Phone Unlm., + 1 additional box for the bedroom. As I was moving, I called them and explained that I currently pay nearly &pound;100 per month, for these services, and that despite the high price, I was extremely satisfied with the services and the customer support/service I had received at the time. And they were oh so pleased to hear that, only problem was, the new house had no fibre cabinet nearby, and it could take up to a year before they'd get one there, (still in London, can't believe that), the best they could do was transfer the services, but offer me 0.25Mb - 1Mb BB on copper lines, normal phone and standard TV.... hold on tight, for THE SAME PRICE... bit outrageous? Clearly I cancelled the services and got a great offer, come back to Virgin Media any time, and they would give me &pound;100 credit on my account and a free 6 month package when I chose to have it installed.

That was 2 years ago, I called them yesterday to sign up, and surprise surprise, the old offer no longer existed, and no records of it ever being made could be found.

However, after speaking to several managers and providing the original letter of promise to the head office, they are now installing my new services tomorrow, 152Mb BB, TV VIP (largest incl. Sky sports/movies/ESPN and BT sport) along with the standard phone line for weekends calls, all free for 6 months, then half price for 12 months, ending my term with the new 18 month contract.

All in all, only because I told them that both Sky and BT were willing to offer substantially better deals, and that I would contact them BEFORE agreeing to sign up with Virgin, then call them back to discuss ;)

Haggling definitely pays off, always tell them you have another offer from BT or Sky and that you'd like to speak to them before making up your mind, most times, they would offer a better one, and when you call back and tell them the new offer, they will do more for you yet again.

Good luck everyone, sorry for rambling.

26 March 2014
Kevin Groovy

I told Sky to shove their TV product some time ago.
Freesat means free TV. I've little sympathy for anyone who remains with Sky.

11 May 2014

:) for TV, never! I have Now TV box, amazing for &pound;6.99 a month.

21 March 2014
david smith

I have the attitude, that if you sign up to the contract you shouldn't be fishing for offers, you agreed to it, only offers I'd give to people are those struggling or who have been with us a long time, out of all of the offers Sky, BT and Virgin provide, even though I did it for vm I always believed Sky did everything better, fair enough some people feel messed about but you get more channels, more HD, their sports are the cheapest and with Virgin you don't have access to them all, their movies are good, especially for 16 pound when Virgin do it for dearer, what people need to remember is who do you think Virgin pay for Sky services? So it's obvious they're going to charge more, and their offers change, sometimes there is actually nothing retentions can do, they can't just pick and choose what they want to give you, the system makes that choice for them.

27 February 2015
Mitchell Edwards

Contracts only last 1-2 years after that you can negotiate.

15 February 2014

I've just cancelled my Sky TV, broadband &amp; phone package as the cost was going up almost monthly. Gone with BT Infinity 2. Much faster broadband for a lot less money. Basically got fed up of seeing all the free or discounted packages for new customers but nothing for me after being with Sky for 5 years! Sky are now trying to offer me all sorts - I've had phone calls, email surveys, the lot... Sorry Sky, too late. I'm not saying Sky are any worse or better than the others as they're all as bad, they all need to offer better packages and services, not just for new customers but to their existing ones too. I just got fed up with seeing new customers getting it all, so thought I'll join them and become a new customer with BT!

11 February 2014

I'm with Sky but only just got it. I was on Sky live chat and was told if I sign up there and then I would get 40% off. A great deal it sounds, I agreed and signed through the links he gave me, only to find on my first bill its full price. I've emailed them and was told there's no record of any such offer on my account and that I should provide evidence which, being that it was on live chat there isn't any.

So I went back on live chat, told them the above and the response I got was "we don't deal with deals and offers" then logged off.

So, again, I signed back in, this time claiming I was a new customer looking to get Sky TV, surprise surprise, I got offered 25% discount for the same bundle. This conversation I recorded and sent to Sky the conversation I had, as they tried to deny any such offer, and awaiting response.

4 October 2013

I have just given Sky my month's notice. I have all the channels, HD, etc. They offered me 20% off for the next six months despite me offering to take my phone and broadband back to them (a service which I cancelled last year). I declined the offer and handed the notice in. BT offer the same package but quite a bit cheaper with better broadband speeds! Time to sit and wait, will update in due course.

10 September 2013
june seghni

I just rang Virgin to enquire about upgrading to a Tivo box... On their website they had free installation for new customers on a particular package. I, who have been with them nearly ten years, was quoted a &pound;49.99 fee. I told the girl - truthfully I might add - that I couldn't afford it, and mentioned seeing this offer online. Straight away I got offered free installation...

7 September 2013

Hi all. My monthly bill for Sky was not as high as others - &pound;46 p/m but I did the old, I don't watch these channels and I'm mostly interested in free to air and catch up, which I get for free anyway. Suddenly they could cut my monthly bills by a third and give extras for a year. 12 months from now I will be doing exactly the same and if in the end I have to actually cancel well so what.

12 August 2013

I never wanted to save money on my packages I just wasn't using them that much so thought it might be better to just get rid. I had all of them with Virgin plus phone line and broadband. I wanted to cancel my TV and phone line and just keep the broadband, the woman I got was lovely she was very honest about not wanting to lose the custom and said that she would try and save me as much as she could. I am now getting the same as I was before plus an upgrade on my broadband and I'm saving &pound;25 a month, so this is an avenue I would definitely recommend to any one who would like to save money.

30 July 2013
Jams O'Donnell

Hi, I just rang Sky to cancel my Movies bundle, I asked to have HD removed but was told if I did I could NEVER turn it on again! This sounds unbelievable - has anyone else heard of this? I'll ring back in a few days to try another operator.

2 July 2013
Simon Careswell

Just rang Sky to discus my constantly inflating monthly bill, the advisor could not help me and so I asked to speak to her supervisor.

The supervisor was a complete waste of time so I requested they put me through to the customer "retention" department. I spoke to a Scottish guy (name withheld) who was obviously not interested in helping me out so I went straight into the old "if you cannot get my monthly package down to at least &pound;** a month then I will give you a months notice right now".

His reply was to say how sorry he was to hear that I wanted to cancel as it was my prerogative and basically "adios!".

So I'm now just waiting for the letter of confirmation and phone call from a NICE sensible Sky advisor to see if they can retain me! Watch this space...

3 January 2014

I cancelled Sky completely, anyway they offered me 50 percent off two days after cut off, so I called them and they offered me 50 percent off for twelve months new HD box, extra multi-room half price for 6 months. I decided I wouldn't bother and told them it was not good enough, so then they gave me a very good deal of 75 pecent off for twelve months, that's 3 rooms with Sky Movies demand, &pound;28 for 6 months &pound;33 for the other six, best deal so far.

28 February 2014

I did the same 2 years ago, got it all free for 12 months then cancelled, then they extended it for another six months, then cancelled after 6 months so they offered me half price for 12 months, so I took it and that was for all the channels plus 2 HD boxes and free wifi connector. 12 months were up in February so I decided to cancel they offered me the same half price package but without the HD for &pound;45. In the end I cancelled. Just taking a breather...

24 June 2013
Sarah Stainton

I just read this and then immediately rang Sky. I told them that I really didn't want to leave but my finances were dictating that I should. Within 10 minutes I had received a 50% discount on movies and sport for 6 months and I will also get free broadband for 9 months.

My advice, lay it on thick, talk about how your hours are reduced at work and how you can't afford it, but really don't want to leave and hope they can do something about it.

Great article, saved me about &pound;28 a month :)

24 June 2013
Choose team

That's really great to hear <a data-dsq-mention="sarah_stainton:disqus" href="https://disqus.com/by/sarah_stainton/" rel="nofollow noopener" title="https://disqus.com/by/sarah_stainton/">Sarah Stainton</a> - well done on the savings!

9 June 2013
L Barnes

I was told by SKY that my bill would be &pound;56 p/m .for tv phone and b/band,phone calls free 24/7. As of yet have not had bill for agreed amount,been &pound;60 plus. I feel that having freeview tv hd, and only watch itv,best bet virgin b/band and a phone, but still have 6 months to run, give them a few bob and go elsewhere????

5 March 2013

I have the TV broadband and Sky HD+ box, with free evening and weekend calls. It costs me &pound;58.65 a month, plus calls and &pound;8 insurance. I was asked if I wanted to add Sky Sports channels it would cost &pound;21 on top, but they would not take anything off for long service or for being a loyal customer. A quote for the same package from BT was &pound;41.25 plus &pound;20 for Sky Sports, but they want me to get in touch with them before I cancel with Sky. I am tempted to change as it's &pound;20 or so cheaper but found your information very helpful.

4 February 2014

For the same package I pay &pound;93, I think I need to get onto them.

6 February 2013

Well I gave Sky a ring the other day to say my bill was just getting stupid really, I pay &pound;120 a month so about &pound;1500 a year. I have everything with them from all HD TV to broadband to multi-room to 3D, "not that it's worth having". All they said is I can reduce my services - no deal, nothing to make me stay.

If I was new to Sky the services I have now would cost me about &pound;68 a month - not right. So off to Virgin, the killer for me was the snow last month and Sky was down for a week. I know it's the weather but what got me was if there's no signal to the HD box you can't watch anything you recorded on the hard drive. I was thinking is that even legal as with Sky the equipment is yours bought and paid for unlike Virgin!

30 January 2013
joanna c

I am moving house. I gave 4 weekdays notice, and although I am paid for next month they have disconnected my Sky service. Is this allowed?

29 January 2013
John Hockaday

Hi, My total package with BT for broadband/calls and TV/Sky Sports 1 is costing way over &pound;70 a month. I have now lost EPSN without warning and would rather return to Sky for sports... Is it better to get another provider for broadband and line rental, or put all my eggs in one basket?

11 January 2013
marilyn martin

I contacted Sky to try and to get a better deal for my Sky TV package. I have multiroom, HD movies and sport - the lot basically.

I was offered 25% discount which I declined. I was lettered by Sky to say they would contact me soon. The WIN BACK department called and offered half price for 12 months. During the conversation I enquired about switching my broadband/phone to them, the guy was useless and knew nothing about this but arranged to call back 31/12/12 at 6.30pm giving me time to look into this and assured me the same offer for the TV package would be available.

Needless to say no call back - I'm bewildered as to the point of arranging a call back? When I called them I was told that the 50% off was only available the day of the call and if I wanted to stop Sky being cut off I would have to pay full price. I can't believe this, I was actually offering more business, more money per month and they just weren't interested. Why did the guy arrange to call back? I have been a good customer of Sky for years and on the principle of this alone I will get a freeview box and top up tv; I will not return to Sky. I'm frustrated and furious by this standard of customer service. It feels like they had the customer over a barrel and tried to extort money. Horrible.

8 September 2013

I've had a similar scenario in the past with Sky. When you receive the 'How did we do?' email, mark all of the questions in the survey as poor and you should have a call from Sky asking what they can do to make things better again. Lay it on thick and you should be able to get a better deal than the one on the table in the first place. Hope this helps?

11 January 2013
Choose team

We're sorry to hear you had problems negotiating with Sky.

It sounds like some confusion may of happened and so in these cases it's always worth phoning back, re-explaining and asking again. With haggling and retentions, things can sometimes be different depending on the call advisor who answers.

Also, as with any provider, if you don't get a call back when expected it's always worth phoning the provider again and just re-explaining what you'd previously been offered and that you had been expecting a call back.

In terms of Sky, there may of been added confusion as Sky often incentivise their broadband packages to existing Sky TV customers as well as completely new Sky customers, and so with the benefit of hindsight, it might of been easier to accept the half price for 12 months offer on the TV, and once that was applied, then phone Sky back and ask to add on the broadband and phone service, which - at the time of writing (12/01/13) - broadband Unlimited is being offered free for 6 months for both new and existing Sky customers.

9 January 2014

Hi, just found this site and comments were very helpful. I am sitting here debating whether to cancel Sky (&pound;59 per month for broadband, entertainment extra, and sport) but as pensioners, can't afford that now. Thinking of BT, with broadband and bt sport, our landline is with BT and paid for year in advance. Would appreciate any help, sorry for spelling, can't see very well.

15 October 2012
Tony B

I'm just in the process of switching my broadband &amp; phone to another supplier and today received a text message from BT asking me to contact them regarding any cancellation charges due. I called the number given and after giving my name and account details the lady immediately went into the "sorry you are leaving BT" and started to offer me vastly reduced prices if I stayed with them. When I refused the price was reduced even more in a last ditch attempt to keep me as their customer.

I am still changing providers but it just goes to prove that BT can be flexible on prices to try and keep an existing customer. Take Neil Hawkins suggestions and haggle. You've got nothing to lose and maybe a lot to gain!

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