Who offers the best broadband in Coventry?

Last updated: 19 September 2021   By Dr Lucy Brown, Editor

Broadband customers across Coventry can receive speeds of over 1Gb, although there are definite blackspots in gigabit-capable broadband coverage.

Customers able to receive Virgin Media services in Coventry will find they offer the fastest speeds available, although Openreach and CityFibre expansion is improving speeds across the city and beyond.

Plusnet are a solid choice for those customers content with superfast broadband, and they work to offer the cheapest prices out there.

The best TV and broadband bundles in Coventry come courtesy of Virgin Media thanks to their speeds, although it's worth remembering Sky TV can be taken as a standalone service.

coventry cathedral
Aivita Arika / Shutterstock.com

Best broadband packages in Coventry

Customers in Coventry should have plenty of choice when looking for a broadband provider, but these are our headline picks to save time:

Category Best broadband provider
Cheapest fibre broadband Plusnet
Cheapest standard broadband Plusnet
Fastest broadband Virgin Media
Best broadband with home phone Now TV
Best broadband with TV Virgin Media

Who offers the cheapest superfast broadband in Coventry?

Many budget broadband providers offer services in Coventry, but it's currently Plusnet who offer the cheapest deal on their 36Mb package:

Package Broadband Monthly price Upfront price Contract term
Unlimited Fibre 66Mb average £24.99 Free 24 months
Fibre 1 35Mb average £26 Free 24 months
offer Offer: £3 off for Vodafone pay monthly customers
Unlimited Fibre + Line Only 35Mb average £23 Free 18 months
offer Offer: £75 Bill Credit (existing SSE energy customers only) + 60-day Happiness Guarantee
Fab Fibre 36Mb average £21 £10 12 months
offer Offer: Save £3/mth until 4 July 2024 then £24/mth + NOW TV membership available reduced for 12 months (Ends 04/07/2024)
Fibre 35 38Mb average £28 Free 18 months
offer Offer: Free setup and P&P
Superfast Fibre 35Mb 35Mb average £31.95 £8.95 12 months
offer Offer: Loyalty Discount Club (worth £49.95)

Plusnet are a solid choice as a broadband provider, especially given their customer satisfaction ratings - there's more on this below.

It's just worth noting they still practice geographical pricing for less than 1% of customers, so the prices for hard-to-reach properties won't be the same as those listed above.

Read more in our Plusnet guide.

There are few frills with these broadband providers, and customers should consider whether they need additional call packs or are looking for TV options to sit alongside their broadband. If so, that will likely influence the choice of broadband provider.

Cheapest standard broadband provider in Coventry

Once more, Plusnet are the cheapest option for those looking at standard copper broadband in Coventry:

Package Broadband Monthly price Upfront price Contract term
Unlimited + Line only 10Mb average £25.99 Free 24 months
offer Offer: Reduced price + No setup fee + Exclusive offers and discounts for Plusnet customers
Brilliant Broadband 11Mb average £20 £10 12 months
offer Offer: Save £3/mth until 4 July 2024 then £23/mth + NOW TV membership available reduced for 12 months (Ends 04/07/2024)
Unlimited Broadband 11Mb average £22.95 £8.95 12 months
offer Offer: Loyalty Discount Club (worth £49.95)
Broadband 11Mb average £18.99 Free 12 months

Usually, there's little difference in price between the budget providers when it comes to standard broadband. Some providers like BT don't advertise it anymore, focusing instead on their superfast packages.

Customers who don't use broadband very much but like to have a decent call package might want to look at Now TV as they have inclusive calls as standard.


Who offers the fastest broadband in Coventry?

Coventry were part of the Virgin Media Gig1 switch-on in the West Midlands back in February 2020, so a large proportion of customers have access to speeds of up to 1,104Mb.

Plus, parts of Coventry have access to Vodafone's Gigafast service and Openreach's full fibre network.

These are the prices for the fastest packages offered by each:

Package Broadband Monthly price Upfront price Contract term
Full Fibre 910 + Super WiFi 6 910Mb average £46 Free 24 months
offer Offer: Power Hub with WiFi 6 + Super WiFi 6 Booster + Automatic 4G Broadband Back-Up + £3 off for Vodafone pay monthly customers + Up to £100 of your leaving fees covered when switching to Vodafone Broadband
Full Fibre 900 900Mb average £59.99 £31.99 24 months
offer Offer: £50 BT Virtual Reward Card + Reduced price for 24 months (Ends 06/06/2024)
Gig1 Fibre Broadband 1.13Gb average £41 Free 18 months
offer Offer: Reduced price: £41 per month + No setup fee (was £35)

As we can see, Virgin's Gig1 might be the fastest, but it's also the most expensive option while Vodafone's deal is by far the cheapest.

However, the availability of Vodafone Gigafast is localised across the city. Initial rollouts focused on the following areas:

Holbrooks Foleshill Willenhall
Bell Green Binley

The next areas set for CityFibre works, confirmed in August 2020, are:

Westwood Canley
Earlsdon Tile Hill

Meanwhile, Openreach confirmed in June 2020 that they have passed more than 40,000 homes and businesses with their full fibre network.

The main concentration of Openreach FFTP is found in western parts of the city, slightly overlapping with some northern areas covered by CityFibre's network.

Hyperoptic

Hyperoptic also has a small presence in Coventry, expanding building by building and registering interest across the city.

At the time of writing, though, they only have a handful of active buildings, so they're unlikely to be an option for many. These are the five active locations at the time of writing:

Monticello Way Osbourne House Beauchamp House
CV Central Calverly and Breton Court

Read more about Hyperoptic's broadband services here.

There's more detail below on coverage across Coventry, showing how gigabit-capable broadband varies by constituency.


Choosing the best broadband and TV in Coventry

Broadband bundles can help customers save money when taking multiple services, and thanks to Virgin Media's presence in the West Midlands, customers can get some comprehensive TV services with the fastest available broadband.

First, though, what are the options for bundling broadband with a good home phone package?

What are the best broadband and home phone bundles?

Customers looking for a home phone deal with inclusive calls have one main option: Now TV Broadband. They are the only provider offer inclusive calls as standard:

Package Broadband Monthly price Upfront price Contract term
Fab Fibre 36Mb average £21 £10 12 months
offer Offer: Save £3/mth until 4 July 2024 then £24/mth + NOW TV membership available reduced for 12 months (Ends 04/07/2024)
Fibre 36Mb average £26 Free 24 months
offer Offer: 10% off for EE pay monthly mobile customers + 5GB extra data for EE pay monthly mobile customers + Free setup
Super Fibre 63Mb average £21 £10 12 months
offer Offer: Save £3/mth until 4 July 2024 then £24/mth + NOW TV membership available reduced for 12 months (Ends 04/07/2024)
Superfast Fibre 35Mb 35Mb average £31.95 £8.95 12 months
offer Offer: Loyalty Discount Club (worth £49.95)

As the table shows, Now TV offer both the cheapest and the third cheapest options for customers looking for inclusive calls - so, we can get faster broadband with calls included at a cheaper price than with other providers.

However, inclusive anytime calls are only one option, and when we start to look at the call boosts and plans offered by ISPs, we find more choices.

Let's take Sky Broadband as an example, since we discuss their TV services in the next section.

Sky offer four distinct call packages, one of which can be added to a home broadband deal. These are the options when taken with Sky's entry-level fibre Broadband Superfast:

Call package Includes Monthly price Total monthly price with Broadband Superfast
Sky Pay As You Talk No inclusive calls £0 £27
Sky Talk Evenings & Weekends Extra Free calls to UK landlines and mobiles all day weekends and after 7pm on weekdays £5 £32
Sky Talk Anytime Extra Anytime inclusive calls to UK landlines and mobiles plus 2p per minute to 22 destinations £10 £37
Sky Talk International Extra Anytime inclusive calls to UK landlines and mobiles plus 50 popular destinations £12 £39

Most broadband companies offer variations on these plans, so if there is a broadband provider offering a good deal in other respects, see whether they offer an appropriate call plan for your household.

TV and broadband bundles for homes in Coventry

Both Virgin Media and Sky offer comprehensive TV packages, although there are also TV deals to be taken alongside broadband from TalkTalk and others.

These are the entry-level TV and broadband deals offered by some providers:

Package TV Broadband Monthly price Upfront price Contract term
Big bundle 117 264Mb average £33 Free 18 months
offer Offer: No setup fee (was £35)
Entertainment + Fibre 2 96 67Mb average £51.99 £31.99 24 months
offer Offer: £50 BT Virtual Reward Card + Save £5/mth on BT Entertainment TV with free setup (was £30) (Ends 06/06/2024)
Sky Ultimate TV + Broadband Superfast 401 61Mb average £43 Free 18 months
offer Offer: No setup fee
TV Hub + Fibre 35 70 38Mb average £33 Free 18 months
offer Offer: NOW Entertainment just £4.99 for 12 months (was £9.99) + NOW Boost free + Free setup and P&P

Thanks to the fast broadband speeds available from Virgin Media in the Coventry area, it's possible to combine TV services with broadband speeds of up to 1GB, so they're a top pick.

These are the headline prices for TV services coupled with the broadband package Virgin suggest should be bundled with them:

Package TV Broadband Monthly price Upfront price Contract term
Big bundle 117 264Mb average £33 Free 18 months
offer Offer: No setup fee (was £35)
Bigger Combo bundle 190 362Mb average £40 Free 18 months
offer Offer: No setup fee (was £35)
Biggest Combo bundle 210 132Mb average £79 Free 18 months
offer Offer: £250 bill credit or a LG 43 inch TV + No setup fee (was £35) (Ends 27/05/2024)
Mega Volt bundle 230 1.13Gb average £84.99 Free 18 months
offer Offer: £250 bill credit or a LG 43 inch TV + No setup fee (was £35) + O2 mobile SIM with Unlimited data, minutes and texts (Ends 27/05/2024)

Our full review of Virgin TV explains exactly what channels are included with each bundle, as well as exploring the extra "picks" that can be added for a more bespoke experience.

For customers who don't necessarily want to take broadband and TV from the same provider, Sky TV allows the greatest choice for standalone TV packages, although Now TV non-contract passes are a great way of getting Sky content without signing up to a long-term deal.

Some smaller ISPs like Origin are moving towards bundling services like Netgem with their broadband as an incentive to join - but it all depends on what content customers are looking for.


Who is the best broadband provider for customer service?

Complaint figures are one way to test customer satisfaction and, on that metric, both Sky and EE performing brilliantly.

They had the lowest complaint figures per 100,000 customers in 2019, with Sky registering just 21 and EE registering 22.

On the other end of the scale, however, Vodafone and Plusnet struggled with their complaint levels in 2019, high above the industry average with 115 and 100 respectively.

For Plusnet, this was mainly due to a lingering billing system switchover issue which affected customers from September 2018 onwards.

As we can see from the quarterly figures, though, Plusnet have been consistently reducing their figures in the period since:

Quarter Plusnet complaint figures per 100,000 customers
Q4 2018 43
Q1 2019 31
Q2 2019 26
Q3 2019 22
Q4 2019 20
Q1 2020 16

Coupled with their performance in Ofcom's latest Comparing Service Quality report which found their customers were the most satisfied of all major providers, it seems like Plusnet's customer service is getting back on track.

Customers considering Virgin Media as one of the fastest broadband options in Coventry should note their complaint figures in 2019 were slightly above average (60 per 100,000 customers), and their overall satisfaction rate was 85% - this put them fifth in the table but they were only a few percentage points off the top three in a close race.


Broadband coverage in Coventry

Using data from Think Broadband, we can see the constituencies of Coventry North East and Coventry North West have enviable levels of gigabit broadband availability:

Constituency Superfast Ultrafast Gigabit
Coventry North East 99.19% 94.71% 94.71%
Coventry North West 98.65% 95.48% 95.48%
Coventry South 95.96% 79.08% 78.91%

This is thanks to Coventry being part of the Virgin Media West Midlands rollout in February 2020, so customers in the first two constituencies have 88% and 87% of Virgin's top tier coverage.

For households in Coventry South, that figure drops to 57%, which helps explain why the level of gigabit-capable broadband in that constituency is lower than in the other two.

Yet the level of gigabit competition is high, especially in Coventry North West. These are the figures showing how much coverage Virgin Media have with their cable compared to other full fibre networks:

Constituency Virgin Media Other full fibre
Coventry North East 88.08% 44.27%
Coventry North West 86.88% 81.30%
Coventry South 57.59% 44.88%

Because of the presence of both Vodafone Gigafast and Openreach in the Coventry area, customers theoretically have plenty of choice, although it's entirely possible some households will be caught in blackspots or hard-to-reach locations outside the city centre.


Verdict: who's best for broadband in Coventry?

If you're looking for sheer speed, there's no provider with faster speeds than Virgin - and their local coverage in Coventry is pretty good too.

Virgin is our top pick for anyone searching for ultrafast services and above for two good reasons:

  • Their 1GB speeds are active in Coventry and cover much of the city
  • Their TV service allows for personalised bundles

Customers outside Virgin Media streets in Coventry may well be frustrated that the fastest speeds aren't yet available to them, and it's entirely possible Openreach/CityFibre infrastructure could bypass them too.

That may leave superfast broadband as the fastest available, and our top pick for that is Plusnet.

Despite a patchy customer service record in recent years, Plusnet seem to have got back on track and strive to offer the cheapest fibre broadband deals to their customers, even if it's just by a few pennies.

Remember, though, if TV services and/or landline calls are important to your household, there may be better options out there - compare broadband deals in your area and select the criteria most important to you.

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