Why switch to Hyperoptic broadband?
Of all the internet providers who promise superfast or even ultrafast broadband speeds, Hyperoptic are the only ones who can offer gigabit speeds. Reaching up to 1Gb (or 1000Mb), these more than meet the needs of most customers. Not only do such download speeds make streaming and downloading media content as quick and easy as possible, but they're enough to comfortably handle the streaming of UltraHD and other data-intensive formats. This is why, for those who make heavy use of their broadband, or who use it to power their own businesses, Hyperoptic can't really be beaten on speed.
Even for a provider who offers state-of-the-art speeds, Hyperoptic are remarkably competitive on price. In fact, with many of their various broadband deals, they offer introductory discounts for new customers from time to time.
And even after any introductory discounts have run their course, their prices are still competitive with the standard prices of many other providers in each respective product category. The price of their most basic package is similar to that of many budget providers, while their faster offers are still inline with the normal (non-discounted) prices of similarly fast deals from rival providers. This is why, even though they're very much on the cutting edge of broadband technology, they're a surprisingly affordable provider.
Not only do new customers who sign up for a Hyperoptic broadband deal benefit from impressive full-fibre speeds, but they also enjoy being with a provider who have won the "Best Superfast Broadband" gong at the Internet Service Providers' Association awards for several consecutive years. This isn't just an indication of the high speeds they offer, but also of their network’s reliability, which guarantees that their customers are rarely if ever inconvenienced by losses of performance. Indeed, the award goes to show that they offer a complete broadband package, one which doesn't simply offer dizzying speeds or low prices, but great all round service.
What else makes Hyperoptic stand out?
Symmetrical speeds with no slowdowns
One advantage that Hyperoptic have over most other ISPs is that they provide identical download and upload speeds. Such symmetry is particularly important for online gamers, who need to be able to not only receive data, but to send it back down their fibre optic cable. It's also important for those who post a fair amount of videos, photos and music on social media, and for those who use Skype, since a high upload speed unsurprisingly enables them to upload data very quickly.
Also, as well as offering symmetrical download and upload speed, a Hyperoptic broadband package also means that customers suffers no traffic management or slowdown. In other words, there's no throttling of upload speeds nor any prioritisation of one kind of traffic over another, even at peak times.
How can Hyperoptic be so fast?
In contrast to the vast majority of internet providers, Hyperoptic supply their customers with fibre-to-the-premises (FTTP) broadband. This differs from the most common kind of broadband - fibre-to-the-cabinet (FTTC) - insofar as it runs the fibre optic cables directly to the homes and buildings in which customers live, rather than to the nearest telephone cabinet. Because of this, Hyperoptic customers suffer none of the signal degradation that comes from having a fibre-optic signal transmitted along the final hundred metres or so by copper wires, which tend not to preserve the entire signal. Instead, they enjoy truly superfast, ultrafast or gigabit speeds.
Unlike most other providers, Hyperoptic don't charge their new customers an installation or activation fee. And by providing activation as a freebie, Hyperoptic claim that they save customers around £240.
Do you need a landline?
Every Hyperoptic broadband package comes with the option to have it as broadband only, meaning that the customer does not need to take out a landline service with them to benefit from their broadband. Still, there always remains the option to combine Hyperoptic broadband with a Hyperoptic phone line, and once again the provider's prices on broadband-phone combos are competitive. Added to this, they also add free evening and weekend calls into the mix as well, something which few of their major rivals currently do.
For how long do contracts last with Hyperoptic?
With a Hyperoptic broadband deal, customers will generally be signing up for a 12-month period, and in contrast to most other providers, the price is unlikely to become much higher after the first year has elapsed.
However, instead of taking a year-long contract, there is the option to have a rolling monthly contract with Hyperoptic. This does make the monthly charge a little higher, but it does at least give customers the flexibility to freeze their service or go elsewhere if their circumstances change.
As fast as Hyperoptic is, it isn't currently available in most of the UK. Because of this, potential customers should check their postcode in the form at the top of this page to check whether the provider's network is available in their area.
Is there customer service?
For the rare customer who does have a problem with their service, Hyperoptic has a customer service hotline that runs 24 hours a day and seven day week. This is free to call for Hyperoptic customers.
Go back up to Hyperoptic's broadband deals