Sky Q: reviewed and explained

samantha smith
By Samantha Smith

sky q© Sky

SKY Q, boldly hailed as "the next generation" TV box, offers some of the most advanced smart viewing technology around.

Our Rating
Features:

Value for money:

Customer service:

Overall
5 out of 5

The new Sky Q box has more tuners than any other box out there, can host Ultra HD (UHD) content and stream to multiple devices and screens.

In this Sky Q review we look into all this and the many other features Sky Q offers; starting with the boxes themselves, as well as the packages and the prices we can expect to pay.

We also look into the extras - those that have been included and those we can add - and consider whether it's worth existing customers upgrading.

Sky Q boxes

Usually we'd look at the hardware much later on, but as they're the big selling point we'll go into the details of each of the Sky Q boxes now.

Sky Q 1TB

The Sky Q 1TB box is now the standard box for anyone getting Sky TV. It has a considerable eight tuners. Four of these are devoted to what we'd consider traditional TV - watching one channel while recording up to three others, or recording four different channels at once.

A fifth tuner looks after streaming to a tablet via the Sky Q app. While a sixth tuner is kept aside for streaming to a single Sky Q Mini box. This is the device which enables multiscreen - or multiroom - viewing, which we cover in more detail further down.

sky q my q guide

Tuners seven and eight are used to provide a channel preview in the mini guide, and to keep all the data used by the box up to date.

The 1TB hard drive isn't all for use by customers, but Sky say we should be able to store up to 500 hours of HD recordings on the 700GB that is available to us.

Sky Q 2TB

sky q 2tb

There are two important things to note about the Sky Q 2TB box.

The first is that this is the box that's capable of showing UHD content: meaning people taking this box have access to what Sky boast is "the UK's most comprehensive UHD service", with a mixture of entertainment, sport and movies. But we'll go into the HD and UHD specifics more later.

The second important thing about the Sky Q 2TB box is that it contains a whopping 12 tuners. At the moment, five of these are for "live" viewing and recording - subscribers can watch one live channel whilst recording up to four others.

Then there are another four tuners reserved for streaming to two Sky Q Mini boxes and up to two tablets at the same time.

As with the Sky Q 1TB box, two of the final three are needed for previewing other channels and keeping the box up to date, and the 12th is reserved for future use.

Sky say that 1.7TB of the 2TB drive is available to customers to store content - which should be enough for up to 1,000 hours of HD recordings.

Sky Q Mini

Sky Q Multiscreen, that is Sky's multiroom service, relies on customers having one or more Mini boxes. These don't contain any tuners of their own.

sky q mini

Instead they stream content from the main box in the house - and for those with Sky Broadband they act as wi-fi hotspots, boosting the signal from the main router.

With Sky Q Mini boxes you can pause in one room and pick up where you left off in another.

Plus, they're wireless and don't need to connect to your dish, so there's no mess and no fuss.

Sky Q Hub

Whilst Sky Q customers can use any broadband network, one advantage that comes with moving to a Sky internet package is access to one of the new Sky broadband hubs.

The Sky Q Hub is a much sleeker looking thing than the existing Sky Hub. The 5GHz part of the dual band wireless has been upgraded to support the 802.11ac protocol, and it can support connections of up to 1 Gigabit.

sky hub

The slimmer shape means it has fewer Ethernet ports than its predecessor - two rather than four - but this is made up for in part by the fact that having one turns every Sky Q box in the house into a wi-fi hotspot.

It - and the other Sky Q boxes - have also been developed to support Powerline technology, which uses the home's electrical wiring to allow devices to communicate with each other without cables trailing between them.

This feature isn't fully available yet - but when it is, it should make streaming via Sky Q and going online everywhere in the house even smoother.

Sky touch remote and voice search

This feature is accessible to both users of the Sky Q 1TB and Sky Q 2TB set top boxes and enables them to watch content faster. To activate, users simply need to press and hold the voice button on the side of the remote and enter a voice request.

The touch remote also boasts another impressive feature: if the remote is lost users can press the Q button on the set top box and the remote will beep for 30 seconds, to help them locate it more easily.

Sky Q prices: the packages

Take me to the extras!

Back when the service first launched, the main choice customers had was about hardware, not content. Being Sky's premium service, it made sense to launch with their best channel bundle, the Box Sets Bundle.

Within a few months Sky made it available with the Variety Bundle as well - and as mentioned above, the 1TB Sky Q box is now the standard box with every new Sky TV subscription, whatever the channel pack people choose.

Sky Q prices with 1TB box:

Package Kit Channels Contract term Upfront price Monthly price
Sky Sky Q:
Original bundle
Sky Q
1TB box
286 (11 HD)
Online Video
18 months £20 £14.74
for 18 mths,
then £22
Sky Sky Q:
Variety bundle
Sky Q
1TB box
326 (11 HD)
Online Video
18 months £20 £21.44
for 18 mths,
then £32
Sky Sky Q:
Box Sets bundle
Sky Q
1TB box
365 (50+ HD)
Online Video
18 months £20 £25.46
for 18 mths,
then £38

If that's not enough, however, there's always the option to upgrade to the Ultra HD compatible 2TB version - or consider going for Sky Q Multiscreen by adding one or more Mini boxes.

Sky Q Multiscreen prices:

Package Kit Channels Contract term Upfront price Monthly price
Sky Sky Q Multiscreen: Original bundle Choice of Sky Q box
+ Sky Q Mini Box
286 (11 HD)
Online Video
12 months From £15 to £60 £34
Sky Sky Q Multiscreen: Variety bundle Choice of Sky Q box
+ Sky Q Mini Box
326 (11 HD)
Online Video
12 months From £15 to £60 £44
Sky Sky Q Multiscreen: Box Sets bundle Choice of Sky Q box
+ Sky Q Mini Box
365 (50+ HD)
Online Video
12 months From £15 to £60 £50

There's more on what's included in each of these bundles, and the extra channels available, in our full review of Sky TV in general, here.

Sky Q Multiscreen

As mentioned above, Sky Q is designed to be a multiscreen, or multiroom, service by default, capable of streaming content to either another TV via a mini set top box or to a tablet.

Compare that with the way the Sky+ boxes used to work: completely separately from, and independently of, each other - so if we've recorded Poldark on one, we can't watch it via another.

Sky Q Multiscreen now costs £12 a month, which includes one Sky Q Mini box. Anyone who wants more than one extra box (that's three or more in total) will have to pay £99 as a one-off fee for each additional box.

Monthly price Set-up cost (one off charge)
First additional box Second mini box Third mini box Fourth mini box
sky Sky Q Multiscreen £12 Included with subscription £99 £99 £99

Even more screens

Everyone who gets Sky TV gets Sky Go, which allows them to stream content included in their bundle on a range of devices, from computers to mobile phones, wherever they have a good enough data or broadband connection.

All Sky Q customers can stream content from their main box to at least one tablet, but those with one main Sky Q box will need to sign up for Sky Go Extra, at £5 a month, if they want to be able to stream or download content to more than one other device at a time.

Those with Sky Q Multiscreen get the equivalent of Sky Go Extra free of charge, in the form of access to the Sky Q app.

Multiscreen customers can register up to four mobiles or tablets, then schedule recordings or downloads on the main box, or watch downloads and on demand content on all of them at the same time, wherever they are.

For Multiscreen customers with the 1TB box - which can only stream to one tablet and/or one Mini box - it'll give them far more viewing options, even if they are limited to recordings or downloads, and on a smaller screen.

Sky Q HD and Ultra HD content

When Sky Q first appeared, one of the headline features was that people getting Sky Sports or Sky Cinema would automatically get them in HD, another was that the 2TB boxes were Ultra HD ready.

Since then things have changed a little - and not in an entirely logical way.

As we reported when Sky Movies regenerated into Sky Cinema, everyone who takes the premium channel pack - now gets all those channels in HD as standard, for the same price (£18 a month).

But in what seems like something of a backwards move, at about the same time Sky removed the ability for new Sky Q customers to get Sky Sports in HD as standard when adding the pack to any base bundle.

Premium channels
How to get Sky Sports - here
How to get Sky Cinema - here
Sky Atlantic - where to get it

Instead they now have to sign up for the Box Sets Bundle, then add the separate HD pack at £6 a month.

Regardless of which bundle they have, customers will have access to a range of entertainment and documentaries in UHD on demand.

Those with Sky Cinema can also expect to find at least 70 movies available on demand in Ultra HD; those with Sky Sports will be able to watch live or record various events, including 124 Premier League fixtures this season and every F1 race - with no extra subscription or special add-on pack required.

Even better, whereas every other Ultra HD package or service in the UK at present really needs a fibre broadband connection to run smoothly, Sky Q's Ultra HD content is available whatever the speed of our broadband connection.

That's because it's broadcast via satellite, using one of the box's many tuners to receive the content - even if we're watching on demand rather than live content.

As mentioned above, Sky Q boxes are 3D compatible as well as UHD ready. Although Sky closed their 3D channel in June 2015, they do still offer on demand 3D content - mostly in the form of films through Sky Cinema's on demand service and the Sky Store.

Sky Q Installation

The next thing to note about Sky Q is that it represents a shift in the way Sky charge for their equipment.

Previously Sky customers have owned their set top boxes - having been given them for free when signing up, or buying one of their previous better boxes outright.

Sky Q boxes, however, are only on loan to us - an arrangement that has its advantages. Everyone signing up for Sky Q will get it professionally installed, and can expect free servicing and mechanical fault repairs for as long as they have it.

Installation costs for both Sky Q boxes are as follows:

Equipment Without Sky Q Multiscreen With Sky Q Multiscreen
Sky Sky Q 1TB £15 £15
Sky Sky Q 2TB £199 £60

Sky's other services

Sky haven't been just a TV provider for a long time - and a large proportion of their TV customers also take their phone and broadband services.

While Sky Q customers don't have to take Sky Broadband, there are often benefits to bundling, such as discounts on the cost of the broadband or calls. Here are the offers available to new customers at the moment:

What's on offer? When you join online for: Need to know:
sky 33% off Sky TV bundles
Hurry! Offer ends today!
29 June 2017
Any Sky TV bundle18 month minimum term. From £20 setup.
sky Sky Unlimited Broadband + line rental £18.99/mth for 12 months (then £28.99/mth)
Hurry! Offer ends today!
29 June 2017
Sky Unlimited broadband
(without Sky TV)
12 month minimum term. £9.95 set-up fee.

Taking Sky Q TV with Sky Broadband also means taking Sky's phone service.

Sky Talk

Sky's line rental costs £18.99 a month, and it doesn't come with any inclusive calls. Customers can add a call bundle if they want, with prices starting from £4 per month:

Plan Contract term Monthly price
sky Pay As You Talk 12 months £18.99
sky Talk Evenings & Weekends Extra 12 months £22.99
sky Talk Anytime Extra 12 months £26.99
sky Talk International Extra 12 months £30.99

Once they have both TV and a phone line, Sky customers can add on the provider's light use broadband package, Sky 12GB, for £5 a month - but most Sky Q customers are likely to find one of the unlimited broadband deals is better suited to them.

Sky Broadband

Here are the details of those unlimited packages:

Package Broadband Contract term Upfront price Monthly price
sky Broadband Unlimited + Talk Up to 17Mb
Unlimited
12 months £9.95 £18.99
for 12 mths,
then £28.99
sky Fibre + Talk Up to 38Mb
25GB usage
18 months £48.95 £20
for 18 mths,
then £28.99
sky Fibre Unlimited + Talk Up to 38Mb
Unlimited
18 months £48.95 £30
for 18 mths,
then £38.99
sky Sky Fibre Max + Talk Up to 76Mb
Unlimited
18 months £48.95 £35
for 18 mths,
then £43.99

It's worth bearing in mind, however, that while Sky TV is available pretty much everywhere in the UK, Sky Broadband isn't.

There's more detail on availability in our main guide to Sky Broadband here and you can compare Sky's broadband deals here.

Sky Mobile

At the time of this update, Sky have not long started selling contracts for their long awaited SIM-only mobile virtual network, using O2 to provide the backbone of the service.

Prices start from £10 a month for 1GB of 4G data - and depending, on whether a subscriber has Sky TV or not, unlimited calls and texts:

Data Calls and texts Contract term Monthly price
sky 1GB Sky TV customer

Everyone else
Unlimited

Pay as you use
12 months £10
sky 3GB 12 months £15
sky 5GB 12 months £20

There's more detail on Sky Mobile in our full review here.

Upgrading to Sky Q

So now we've explained Sky Q in depth, how much will it cost existing Sky customers to upgrade?

It depends on the package they're after, and the main Sky Q box they choose.

Main box Without Sky Q Multiscreen With Sky Q Multiscreen
Sky Sky Q 1TB £199 Up to £49
Sky Sky Q 2TB £199 Up to £99

Existing customers who don't have Sky+ Multiscreen but who opt for Sky Q Multiscreen when they upgrade will face the same setup charges as completely new customers - that is, up to £20 for the 1TB box, and up to £60 for the 2TB box.

Signing up for Sky

The emphasis on Sky Q Multiscreen may seem unfair at first, but of the three big differences between Sky+ and Sky Q, two of them are intimately connected with the multiscreen option: the ability to stream content from one box to another, and the fact that on a monthly basis, having multiple Mini boxes costs the same as having one.

The third big difference is the Ultra HD capability - but let's not forget that anyone wanting Sky Sports in HD must get the broadcaster's most expensive base bundle, then pay an extra £6 per month on top of that.

In other words, we should expect to have to meet some extra condition to be able to watch 4K HD content - and Sky have gone with the option that we'd say allows users to get the most out of the service.

It's also worth remembering that upgrading means committing to a new contract, of at least 18 months long.

When Sky Q first appeared, we said that the more of Sky's premium services we were interested in, or already had, and the bigger our appetite for watching content wherever and whenever we want - the better value Sky Q would appear, and that remains the case today.

For more information on how Sky Q measures up to services offered by other providers, namely BT and Virgin, visit our comprehensive review here.