How free is FreedomPop mobile?


IS IT really possible to have a mobile phone without having to pay for it? US network FreedomPop seem to think so - and they've now started offering their free and otherwise quite cheap mobile deals in the UK.

They say they believe "mobile access is a right, not a privilege" - but they understand very well the difference between having a phone for doing the basics, and expecting an all singing all dancing service.

Part of the reason they can offer a basic service free of charge is that, like other companies that pride themselves on being simple and cheap, they tend to charge for the extras.

But there are some neat little tricks and offers available as well - like the ability to earn extra data by referring friends, and being able to share our own data with them.

So is FreedomPop worth it?

FreedomPop price plans

The main thing everyone wants to know is how free FreedomPop's mobile service really is, so let's start there.

The first thing to note is that despite offering a free mobile service, everyone faces a charge to get started: a FreedomPop SIM costs £5, with P&P of £1.99.

There's a choice of tariffs available - but all new users should find they're on the free plan, the Basic 200 deal, until they choose otherwise.

Tariff Calls and texts Data Price
freedompop Basic 200 200 minutes, 200 texts 200MB Free
freedompop Premium 500 500 minutes, 500 texts 500MB £4.99
freedompop Premium 1GB 1,000 minutes, 1,000 texts 1GB £8.99
freedompop Premium 2GB Unlimited* 2GB £11.99

*FreedomPop's fair use policy states that there is actually a limit, of 2,500 minutes and 5,000 texts per month.

It depends entirely on how we use our mobiles as to whether sticking with the basic tariff is a practical option. What seems like a very small data allowance can always be boosted in reality by using wi-fi whenever possible.

For 200MB we could:

But what if, despite being very careful, we go over those allowances?

As far as data usage goes, there are a couple of options - automatically topping up the account balance to pay for extra usage, or paying as we go.

Everyone joining FreedomPop will find they're signed up to automatic top-ups by default, with the amount set to £5. This will be charged to an account whenever the data allowance falls below 20MB, or the account balance is less than £1.

It's fairly easy to disable automatic top-ups through the account settings pages - and even if they're not disabled there are times users might find themselves paying as they go.

FreedomPop say it can take up to three hours for data usage to register with them - so anyone whose remaining data falls below the threshold in one session is likely to find they're charged for the rest of that session on a pay as you go basis.

For those determined to stick with the Basic plan, that out of allowance data charge is 1.5p per MB (or £5 for 333MB) once they've gone over 200MB; people with one of the paid plans are charged 1p per extra MB they use.

Where credit's due

But while other pay monthly mobile plans charge us for any over use in our next bill, FreedomPop use a genuine PAYG model, in which users may need to add credit to their accounts every now and then to make sure they don't get cut off.

A nice touch, however, is that while most providers expire any unused credit after a certain length of time, money added to a FreedomPop account but then not used within the 30 day validity period isn't wiped out.

Instead it's labelled "inactive" - and any user who finds they have inactive funds can request that they be reactivated, topping up their balance ready for when they next need some PAYG credit.

Calls and texts

What's almost more important to note, however, is that there are no out of allowance charges for calls and texts - because FreedomPop suspend our ability to make outgoing calls and send texts once we hit our limit.

Anyone who reaches this point will be sent a message telling them - and FreedomPop stress that it's possible to upgrade to a plan with more minutes and texts at any time.

The other thing to note with calls and texts is that because of the way FreedomPop actually works, if we get close to running out of data it can affect our ability to make calls and send texts.

Combined with the PAYG model for using extra data, anyone determined not to credit their account at all will find themselves completely cut off when their data runs out.

As FreedomPop user SM explains on the customer forums:

"Even though I still have texts and voice 'minutes' left...because I've run out of data (and my account has auto top-up disabled) the account automatically suspends so that I don't go 'over' my data."

It's possible to avoid running out completely by setting up a data usage alert, which will ping us when we get close to our data limit - but freebie lovers may be put off by the fact that it costs 99p per month.

We've mentioned the fact that FreedomPop work a little differently a few times now - so let's explain a little more.

How FreedomPop works

FreedomPop are a Mobile Virtual Network Operator (MVNO) - piggybacking on Three's network to provide their service.

Most mobile networks have two components - the traditional voice network, which is used for phone calls and texts, and the data network.

But while FreedomPop do have access to Three's voice network (more below), the vast majority of their service is handled over the data network - which means that calls and texts must be handled through a special app.

The FreedomPop app combines the kind of features we'd expect to see in WhatsApp and the wi-fi calling apps provided by other networks, as well as allowing users to keep a close eye on their accounts.

Because of the need for an app, FreedomPop in the UK is only available on Android and iOS devices.

App-based calls and texts

The biggest difference for most people will be that they no longer use the phone and messages tools on their phone.

Some Android users may find it's possible to integrate the FreedomPop app with their native dialler so they can make outgoing calls through the familiar old "phone" button - but this isn't an option for iPhone users.

All incoming calls are routed through the app, which will pop up onscreen when a call is received.

All "texts", both incoming and outgoing, have to be done through the messaging service contained within the app - unless we're using another messenger service like WhatsApp, of course.

While most of us have some experience of data-based messaging services, making and receiving calls using a VoIP service might take a bit of getting used to.

Although VoIP services are improving, there's still a noticeable difference in sound quality, and conversations are prone to more lag than they would be in calls made over a dedicated voice network.

Data network limitations

Because we're using a data network to make those calls, it would be reasonable to assume that if we have a wi-fi connection we'll be able to make calls free of charge - but this isn't actually the case.

Using wi-fi for true data activities won't affect our data allowance - but when it comes to calls and texts it only acts to boost the signal, and we'll find that those minutes spent talking or the messages we've sent come off our monthly allowance.

There's also the matter of coverage.

Because FreedomPop uses the Three network their data coverage should be pretty good, but if and when it isn't brilliant, the service may drop out all together.


This, then, is a good point to mention some of the extras that FreedomPop offer - because one of them is a "Premium Voice Service", which (somewhat ironically) provides a fall back onto the old voice network.

If the data signal isn't good enough for an outgoing call to be made successfully, people with Premium Voice will be switched from the data network to the voice network.

But note that it only works for outgoing calls - incoming calls and texts will still be at the mercy of a decent data (or wi-fi) signal.

Product What you get Price
freedompop Premium Voice Ability to make outgoing calls when data signal is weak £1.99

International services

While calls and texts within the UK are covered by the basic tariffs, international calling is slightly more complicated.

Calls to international landlines in 52 countries are supported, but calls to international mobiles are only supported for 14 destinations.

They're not the usual nations we'd expect either - China, India, Bangladesh, Spain and Canada are among the supported mobile and landline destinations, but calls to Australia, France, Ireland and the Netherlands can only be supported if they're to landline numbers.

For those for whom international calling is supported, there are three price plans that allow users a guaranteed number of minutes for calls to those destinations:

Tariff Calls Price
freedompop Global Basic 100 100 minutes to 52 countries £0.99
freedompop Global Plus 300 300 minutes to 52 countries £1.99
freedompop Global Pro 1,000 1,000 minutes to 52 countries £1.99

Another useful feature for people who may receive a lot of calls from particular countries is the Global Virtual Number service.

For £1.99 per number per month, our phone can be assigned a local number for callers in selected countries - meaning they can call us at local rates.

Free data

Returning to the idea of a free mobile service for a moment, and assuming we can manage to stay within the call and text limits of the Basic Plan, is there any way we can get more data without relying on wi-fi?

Actually, yes.

There's a rather enticing option in the app's menu, labelled "earn free", under which there's another menu suggesting some of the ways users can earn more data.

Although there aren't any offers or surveys available to UK users at the moment, the idea is that by completing questionnaires or signing up for trials, we'll be able to bolster our allowance.

The option that does work already is that of getting our friends to help out.

For every friend a FreedomPop user successfully refers to the network, they'll receive an extra 10MB of data every month their friend remains with the network, up to a maximum of an extra 200MB per month.

Once we've got friends on the network, we can share data with them, or ask them nicely to gift some to us, with each user being able to gift up to 200MB of data per month.

...but not free voicemail

Most of us will need to use voicemail at some point - particularly for those times when the data signal is too weak for us to receive calls.

However, voicemail isn't a standard service with FreedomPop- in fact Android users need to download a second app, FreedomPop Voicemail. And even though it's included with the iPhone app, anyone who wants to use it must pay 99p per month.

Product What you get Price
freedompop Visual voicemail Voicemail services £0.99

It has the fancy title of Visual Voicemail - but all this really means is that rather than having to dial the voicemail number and deal with an audio menu to get our messages, they're presented to us in a touch-friendly list.

Users can see all the header details - the number that called, the date and time, and how long the message is. Upon selecting a message they'll see the same kind of progress / play bar we'd get under a track or video in a music app - making skipping back and forth a bit easier.

Longer life data

For those who don't mind paying for their data, but who also want to be able to make it last as long as possible, it's possible to roll it over into the next month.

The data rollover add-on costs £1.49 a month, and allows us to take up to 500MB of unused data from one month into the next.

That might seem expensive, but if we're having an unusually quiet month it could be worth doing to bolster the next month's data allowance without needing to upgrade plans.

Product What you get Price
freedompop Data rollover Up to 500MB of unused data rolled over to next month's allowance £1.49

In conclusion

Obviously FreedomPop's big selling point is the free service they offer. Yes, it comes with conditions and limitations - but we'd be foolish to expect otherwise.

And yes, most of the extras do cost, and it might seem frustrating that we have to pay to get voicemail - and to be alerted that we're almost out of data - which is, after all, the backbone of the service.

But let's not forget that even the paid for plans are fairly cheap, and having a backup voice calls service included free of charge with the two more expensive plans makes them even more competitive.

The ability to earn and share data is a nice touch - and while it might take a bit of getting used to, the app keeps all the important stuff in one place, while also making it very clear how much we're paying (or not) for the service.


13 June 2017
Paul Dring

Whatever you do, don't sign up with Freedompop. They broke my new iPhone!

When I bought my new iPhone 5 recently, I opted for a SIM-only deal from Freedompop. Trouble was, the coverage in my area was completely useless. The phone was unusable for calls and barely if ever connected to the internet. So I sought a new supplier.

However, when I plugged the SIM from the new supplier into the phone it didn't work. My iPhone had locked into the previous Freedompop SIM and no others would now work in it. Despite this being a seemingly common occurrence in new iPhones, Freedompop was unwilling or unable to do anything to unlock my phone to allow me to use the new SIM.

I have been back and forth with their customer services department for over a month to try to sort this out. At one stage, my repeated requests for an update went unanswered for TWO WEEKS, though now they've come back and told me they can't help. The local shop that unlocks phones can do nothing about it because Freedompop is too obscure a provider for them to have any unlock codes for.

The upshot is, I'm sitting on £500 of new iPhone 5 that has been rendered completely and utterly useless by Freedompop. I strongly recommend anyone thinking of registering with Freedompop not to do so. You might lose your phone, too.

19 October 2017
Justin Taylor

Not sticking up for the company, as I had the misfortune of using them for 2 weeks. But when you get an iPhone it does tell you the phone will lock to the first sim inserted. This isn't FreedomPop's fault - if you first put the FreedomPop sim in your phone, that is what it is now locked to. It isn't broken just will only work with FreedomPop until a code can be established to have it unlocked.

24 January 2017
Rent Rebel

Sounds a lot like TELLO who let you add on payg data aswell and call + text other countries. TELLO can be used without a smartphone too, unlike this. Is Freedom Pop just assuming you use Whatsapp instead of SMS? What are they charging to text another country? I text abroad quite a lot without a smartphone. TELLO makes you call your voicemail from another phone, and isn't expressly clear on what numbers are excluded from your monthly plan (they've hinted at making it clearer when I spoke to them) but otherwise it's the best 'simple tarriff' I can find (ID Mobile came a close second). The TELLO payg data doesn't expire but I don't know if you get alerts when your inclusive mins and data are running out. (I must ask!). You can get a TELLO plan for as little as £3.50 a month.

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